Novotel Rotorua Lakeside 4.5성

고객 평점 (ALL 평가) 3.9/5 3,441 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Novotel Rotorua Lakeside - Image 1
Novotel Rotorua Lakeside - Image 2
Novotel Rotorua Lakeside - Image 3
Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

호텔설명

호텔 추가 정보

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

숙박

객실

City View King Room with Special Access Bathroom

비 계약 사진

  • 2명 최대
  • 28 m² / 301 sq ft
  • 침구 1 x 킹사이즈 베드
  • 전망: 도심쪽
  • 장애인 객실

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호텔 위치

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

전화
팩스 +64 7 347 1888

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  3,441 리뷰

TripAdvisor 평가  4.0/5  3,270 리뷰

Not as expected

트립어드바이저 평점 3.0/5

Kathryn B 가족 - TripAdvisor 인증 리뷰

Room was not ready when we arrived. The hotel gave us a complimentary drink at the bar, which was nice, but when we did reach the room the standard of cleanliness left a bit to be desired. Dusting is obviously not done and the bathroom definitely needs refreshing and was a bit grotty. Was expecting the hotel to provide robes and slippers, especially as we went to check out the pool and spa, but sadly none to be found. The pool area was stark and outdated and rather grim so we didn’t stay long. Other than that, the breakfast was nice, the staff were friendly and the location is great.

Over priced for what you get!

트립어드바이저 평점 1.0/5

My-Bella-Puka TripAdvisor 인증 리뷰

The Hotel experience was diabolical. From the moment we arrived our room wasn’t ready, no explanation just told we had to wait, was given a drink voucher but the bar was closed! 2 hours later we were shown to our tired old room. Chipped sink, no towels, old bath/shower, no plunger coffee, safe broken, furniture old, We changed for dinner and ate at the Atlas in house restaurant- it was terrible! Really bad food, bland, over cooked, slop! I can’t believe that the meals were put together by a qualified chef?? (This was the buffet) the next day we had no towels so couldn’t have a shower for hours, eventually we gave up and went out.. finally we got bath towels around 8pm. On check out the girl at the desk had no customer service skills whatsoever. The one saving grace was one front of house gentleman that managed to be kind and keep guests calm as he kept his cool with all the chaos going on. He needs a promotion! Goodness knows where the manager was hiding? Communication with guests would have been good. Shame on Novotel.

Kia Ora, We apologize for the disappointment and frustration you experienced during your stay. Your feedback regarding the condition of your room, the quality of the food, and the lack of communication and customer service is concerning and does not meet our standards. We will address these issues with our team to ensure improvements are made. We appreciate your recognition of the front-of-house gentleman, and we will make sure to pass along your compliments. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.

호숫가

고객 평점 5.0/5

Myung S. L. 가족 - 전체(All) 통지 확인

편안한 숙박

Do not stay here, it is run-down and dirty

트립어드바이저 평점 1.0/5

Global15222406962 가족 - TripAdvisor 인증 리뷰

We wrote this review in July 2021 on the Accor website however it got removed, as they only display the most recent 20 reviews, which is weird. However I feel that everyone should be warned not to stay here. Our stay at Novotel Rotorua Lakeside was disappointing, marred by maintenance and cleanliness issues. We always stay here when visiting Rotorua, as the past stays have been great and the location is amazing - right next to Eat Street. We arrived at the hotel on a rainy day where we were shocked to see water buckets across the lobby due to several leaks from the roof. We appreciated the upgrade from a City View Twin Room to a Lakeview Twin Room (Room 525). We anticipated that this stay would be as great as the previous three stays, however this time was a total disaster. Only two out of three lifts were working and during this stay, both lifts’ controllers are not linked together (eg when the up button is pressed, only one lift responds, as the controls are not linked to the other lift. Sometimes the lift will stop at every floor, even when nobody is around. The lifts were working perfectly during the previous stays. Overall the room was not clean and dated, especially because the carpets were stained (penetrated dirt), worn out and housekeeping didn’t thoroughly vacuum the carpet edges. The carpets definitely need to be washed regularly and be replaced. The bathroom floor was sticky as well. The room was not well-litted even when all the lights were turned on (there were no ceiling lights in the room, only two bedside lights and a reading light on the desk and two lights in the room entrance). The bathroom extractor fan didn't work so the bathroom mirror was full of condensation after a shower and the bathroom was full of steam, which was annoying. However the room had a great view of Lake Rotorua, but the negatives of the room outweighed the positive. The Gym was renovated and it had a good amount of machines so that was a positive. The saunas in the swimming pool area were removed, which was really disappointing. The restaurant experience was dissatisfactory as since our last stay back in 2018 due to the lack of choices in the breakfast buffet and the restaurant staff overcharged us for the dinner buffet but after discussion with the reception staff, they refunded the overcharged amount. The prawn skewers and seafood served at the dinner buffet were really delicious which is another positive. When we checked out, another guest complained about their shower to the reception staff, which shows that maintenance is really poor at this hotel. Overall, our stay this time was not pleasant. The past three stays were amazing (during our first stay in 2015, they even upgraded us to Executive Suite 541 which was amazing and unforgettable in terms of the suite and service) I am surprised that despite there are many negative reviews, no renovations/improvements have been made. We are long time guests of the Novotel Auckland Ellerslie, we have stayed there nine times and all the stays have been amazing. No major issues, unlike this hotel, the hotel is clean, rooms are modern and well maintained. Staff are friendly and restaurant is great. When we last stayed there in 2023, they still retain their high standards. It is shocking that the quality among Novotel Hotels are inconsistent. Stay at the Novotel Auckland Ellerslie if you are visiting Auckland. So until the hotel has gone through a major renovation, we won’t stay here again. Value - 1/5 Rooms - 1/5 Cleanliness - 1/5 Service - 3/5 Food - 3.5/5 Location - 5/5

가격대비 별로

고객 평점 2.5/5

Jeong P. 가족 - 전체(All) 통지 확인

전반적으로 호텔안이 어둡고, 뭔가 낡은 느낌이었다.

P. Jeong님께, 소중한 시간을 내어 Novotel Rotorua Lakeside 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. 최근 투숙에 실망을 안겨드려 죄송합니다. 호텔 및 객실 상태에 대한 귀하의 의견에 감사드립니다. 안심하십시오. 우리는 이러한 의견을 진지하게 받아들이고 개선이 이루어질 수 있도록 이를 처리할 것입니다. 앞으로 더 나은 경험을 위해 다시 오신 것을 환영하는 기회를 갖기를 바랍니다. 감사합니다. Edward Judd General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,543 리뷰 9.2/10 위치
  • 2,683 리뷰 4.9/10 객실
  • 1,989 리뷰 7.2/10 서비스
  • 54 리뷰 3.7/10 인터넷 가격
  • 1,080 리뷰 2.8/10 청결도
  • 994 리뷰 5.7/10 안락함
  • 745 리뷰 4.4/10 편의 시설
  • 689 리뷰 3.7/10 분위기

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.