Sofitel Legend Santa Clara Cartagena 5성

고객 평점 (ALL 평가) 4.7/5 1,758 리뷰

Sofitel Legend Santa Clara Cartagena - Image 1
Sofitel Legend Santa Clara Cartagena - Image 2
Sofitel Legend Santa Clara Cartagena - Image 3
Sofitel Legend Santa Clara Cartagena - Image 4
Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR, 0 CARTAGENA, Colombia

호텔설명

호텔 추가 정보

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

숙박

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호텔 위치

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colombia

GPS:10.428294, -75.547714

전화
팩스 +57 605 6503050

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.7/5  1,758 리뷰

TripAdvisor 평가  4.5/5  2,919 리뷰

2024으뜸 시설

Amazing wedding for our niece and nephew.

트립어드바이저 평점 5.0/5

Craig S TripAdvisor 인증 리뷰

The hotel is beautiful and the staff is amazing. Thank you Diego our concierge. And a big thank you to Yhordys Franco, Luis and Oscar who took amazing care of us at the pool everyday and made the trip even better. I definitely recommend this as the spot to go in Cartagena

Excellent service

트립어드바이저 평점 5.0/5

alvaro m TripAdvisor 인증 리뷰

The staff provided an impeccable service since the moment we entered the hotel, all the way til the end of the evening and the food was delicious, every plate was unique and flavorful, it was a beautiful experience, plus the hotel grounds are just beautiful.

Bonjour Dear alvaro Thank you for your kind words about the impeccable service provided by our staff during your visit to the hotel. We're thrilled to hear that from the moment you entered until the end of your evening, you experienced exceptional hospitality. We're delighted that you enjoyed the delicious food, with each plate offering unique and flavorful delights. It's wonderful to know that you found the experience beautiful, and that you appreciated the beauty of our hotel grounds as well. We hope to have the pleasure of welcoming you back for another excellent experience soon! Kindly Angie Amaris Guest Relations Manager

Excellent vacation!!

트립어드바이저 평점 5.0/5

Vanessa B 가족 - TripAdvisor 인증 리뷰

We had a wonderful time at Sofitel Santa Clara. The location is perfect! The staff is amazing and very knowledgeable and the tour of the hotel was excellent. Our suite was spacious and perfect for our family of three. Breakfast at The Jardín had a lot of variety, the food was delicious. We will definitely visit Cartagena again and look forward to it.

Bonjour Dear Vanessa B Thank you for your delightful review! We're thrilled to hear that you had an excellent vacation at Sofitel Santa Clara. It's wonderful to know that you enjoyed our perfect location, knowledgeable staff, and the fantastic tour of the hotel. We're glad that your suite was spacious and ideal for your family, and that you found our breakfast at The Jardín to be delicious with a wide variety of options. We can't wait to welcome you back to Cartagena for another memorable stay! Warm regards, Angie Amaris Guest Relations Manager

For sure best hotel in Cartagena! A gem…

트립어드바이저 평점 5.0/5

Maniri Couples - TripAdvisor 인증 리뷰

We stayed in Sofitel Legend Santa Clara around a week and all in all, it was a fabulous experience.   At arrival we found something in the room, which clearly was not expected to be found in a hotel like this. This was our 3rd hotel after staying in Bogotá and Medellín and our expectations were high, as we really had great experiences in those cities.   The disappointment of my boyfriend after arrival, was not good for me. One of the things I love when travelling is seeing that smile on my boyfriend’s face which makes me enjoy my holiday 100%. We had a very nice suite; however, the first impressions were not very good, so my boyfriend wasn’t feeling it.   We said we would sleep and next day we would see what we could do. Next day we went for a walk and without saying anything (we are not complainers, if we don’t like a place, we leave or never return), the Guest Experience Department got in touch with us and apologized, which was good; I spoke with them, and they prepared a surprise for my boyfriend which quickly turned his impressions into a great one.   Our room was very nice, ocean view, nice bed, spacious and with a nice classical Cartagena touch. After speaking with Guest Relations, our stay just started to be amazing. Breakfast is good (some small faults depending on the waiter/waitress), but food was delicious.   This hotel is just like travelling to the past, with beautiful gardens, nice atmosphere, a great service, and overall warm people.   In my opinion, location is the best you can have in Cartagena, just some meters away from great restaurants like Juan del Mar or La Cevichería.  From front Office to Housekeeping, all were friendly and helpful.   We had a Butler Service, and they helped me to repair some very special shoes I had, and they found out the best way to help me with it.   Our stay was so good at the end, that we had a reservation in Isla Barú for the rest of our stay in Colombia, and we shorten it to comeback to Sofitel Legend Santa Clara, when we came back, we had the Gabriel García Marquez suite, which was really nice. Again, we found some issues in the room that were not up to the standards you expect from a hotel of this category; however, a hotel is made by people and people went above and beyond we expected.   We would like to thank all the staff, especially Ernesto, Johan, Kendry Rudy Luis (waiter) and Jimmy Bellboy for all they did to make us feel very welcome.

Bonjour Dear Maniri Thank you for your recent stay and for taking the time to share your experience. We're delighted to hear that you found Sofitel Legend Santa Clara to be the best hotel in Cartagena and that our team, especially Ernesto, Johan, Kendry, Rudy, Luis, and Jimmy, made your stay memorable. We apologize for any initial disappointment and are glad our Guest Experience team could swiftly address your concerns, turning your experience around. Your feedback is invaluable, and we'll ensure to address the room issues promptly. We look forward to welcoming you back for another exceptional stay soon. Warm regards, Angie Amaris Guest Relations Sofitel Legend Santa Clara

10/10 - highly recommend

트립어드바이저 평점 5.0/5

t0mleaver 가족 - TripAdvisor 인증 리뷰

Santa Clara hotel is excellent! The staff everywhere in the hotel (reception, lobby, restaurant, bars, and the spa) were so amazing, helpful, and polite. The spa treatments were very relaxing and had great facilities. Cannot wait to return!!

Bonjour Dear Leaver Thank you so much for your wonderful review and for rating Santa Clara hotel 10/10! We are thrilled to hear that you had an excellent experience with us and that our staff across all areas of the hotel exceeded your expectations with their amazing, helpful, and polite service. It's fantastic to know that you found our spa treatments relaxing and enjoyed our great facilities. We are delighted that we could contribute to making your stay enjoyable and memorable. We can't wait to welcome you back to Santa Clara hotel in the future! Please don't hesitate to reach out if there's anything we can assist you with in the meantime. Warm regards,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 553 리뷰 9.8/10 위치
  • 646 리뷰 7.2/10 객실
  • 1,967 리뷰 9.4/10 서비스
  • 589 리뷰 9/10 레스토랑
  • 456 리뷰 9.1/10 편의 시설
  • 388 리뷰 9.1/10 분위기
  • 254 리뷰 9.1/10 조식
  • 211 리뷰 8.9/10 수영장

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