노보텔 런던 워털루

고객 평점 (ALL 평가) 4.3/5 2,006 리뷰

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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • 커넥팅 룸을 이용할 수 있는 187개의 현대적인 객실

  • 런던 중부에 위치하여 관광 명소로 손쉽게 이동 가능

  • 루 관광 후 휴식을 취할 수 있는 사우나

  • ALLSAFE, Clifton Environmental 인증 호텔

  • 세계 각국의 요리를 맛볼 수 있는 호텔 바 & 레스토랑

숙박

호텔 위치

노보텔 런던 워털루

113 Lambeth road
SE1 7LS 런던
영국

GPS:51.494861, -0.118287

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  2,006 리뷰

TripAdvisor 평가  4.0/5  3,952 리뷰

Excellent customer service-reception and hospitality

트립어드바이저 평점 5.0/5

Fiona C TripAdvisor 인증 리뷰

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Appalling service from front desk! Made to feel like a criminal!

트립어드바이저 평점 1.0/5

QuinnsFishCafe 가족 - TripAdvisor 인증 리뷰

Booked for my 40th birthday weekend away. Arrived early on Friday and as room wasn’t ready, we couldn’t check in. No issue, we left our bags off and headed out for a few hours. Came back around 5pm to check in. Went to pay the room with cash to be told the hotel is cashless. Informed that it states this clearly on the website (in a drop down box), no mention of this on the booking confirmation or anywhere you would expect to see it! Informed the staff at the desk that I had no card to pay as I had intended to pay cash. As it was by now after 5pm I wasn’t able to go to the bank and lodge cash. I agreed to allow the hotel to hold the 1st nights payment on my card until the next day when I could lodge cash. Next day lodged cash and went down to pay to be told that the payment on my Amex card would only be released upon checkout (not what was agreed). Asked several times to speak to the manager only to be told that the person I was speaking to was in charge of the front desk and she would deal with the issue. Paid 2 nights while they tried to sort the hold on my other card. Sunday evening we arrived back to the hotel to change to go out for my birthday dinner. Our room hadn’t be serviced. My wife rang down to see why and was told that we hadn’t paid for the 3rd night. We then were expected to sit in the room whilst the housekeeper cleaned around us. At this stage I’d had enough and booked a room for our final night in a nearby hotel! Such a shame as the room and location were great, but I wouldn’t book another stay in any Novotel hotel. There are much more professionally run hotels in the vicinity.

Chain hotel experience

트립어드바이저 평점 3.0/5

Weltenbummler2007 TripAdvisor 인증 리뷰

The hotel is well located close to the central Govt area, just opposite Westminster and the Houses of Parliament. However, its infrastructure needs maintenance and the service an upgrade. Key fittings appear worn-out and should be replaced. Dirt is only haphazardly removed. Overall, a so-so experience.

Great reception team

트립어드바이저 평점 5.0/5

Billy B TripAdvisor 인증 리뷰

We were Beautifully looked after by Radha on the front desk, she went the extra mile, gave us great tips on where to go and arranged a special treat for my husband on his birthday. My daughter thought this was the ‘fanciest’ hotel we’ve ever stayed in, Thank you

Great novotel

트립어드바이저 평점 5.0/5

Busker999 Couples - TripAdvisor 인증 리뷰

Excellent novotel, best we have stayed. Nice and easy bus from Waterloo or 20min walk. Easy check in. Fantastic room, very spacious with sofa bed and nicely decorated. Lots of storage space. Didn't have breakfast. Good craft beers too. Gktva good rate too for London

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,260 리뷰 9.2/10 위치
  • 1,464 리뷰 6.7/10 객실
  • 1,384 리뷰 8/10 서비스
  • 19 리뷰 8.1/10 인터넷 가격
  • 832 리뷰 6.8/10 조식
  • 717 리뷰 5.6/10 청결도
  • 421 리뷰 4.9/10 레스토랑
  • 292 리뷰 3.9/10 편의 시설

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