Mercure Perth 4성

고객 평점 (ALL 평가) 3.7/5 1,892 리뷰

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호텔설명

호텔 추가 정보

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

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호텔 위치

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.7/5  1,892 리뷰

TripAdvisor 평가  4.0/5  2,320 리뷰

Avoid Staying Here

트립어드바이저 평점 1.0/5

KimTimetraveller9 TripAdvisor 인증 리뷰

This was terrible. The toilet was broken and the shower flooded the whole bathroom floor, which was extremely dangerous as it didn’t drain and you were walking in a puddle of water all the time. The hotel is noisy and very, very run down. The rooms are old with a bad odour and not very clean. The staff were nice, that was about it! I will not be staying there ever again. Do not reccomend it. Avoid!

Disappointing

트립어드바이저 평점 2.0/5

Tim L TripAdvisor 인증 리뷰

Yikes Stayed here 3 nights on business A disappointing start when front desk only had me booked for 2 nights, wouldn’t extend my stay for extra night “unless authorised by your booking company”…but also tried to charge me when the room was already prepaid by the same “booking company” Only one lift working out of two Room service took over 90 minutes on two nights (of 3) as “took wrong room number” Got charged full fee in bar one night despite being in “half price happy hour”. They’d charged half price the previous night and was in the advertised Wed-Sat happy hour 4-6pm slot. Had a late checkout and breakfast on third morning and couldn’t believe the state of the breakfast bar at 830-9am slot. Over half of tables left uncleared, no fresh setting for incoming diners, three staff standing around doing not much I get feeling staff need more training in bar, breakfast buffet and front desk It was a 3 star experience and I would not recommend

Disappointing stay in Perth city

트립어드바이저 평점 1.0/5

Tim L TripAdvisor 인증 리뷰

This was a massive disappointment. Booked here for a three night stay in order to deliver education to rural doctors, with facilitators staying at the hotel and course run at the Mercure meeting rooms I arrived to find that my (email confirmed) booking was apparently only fr two nights, not for three. The staff member on front desk refused to allow me to extend the stay, instead insisting that 'my company' needed to book it - but also tried to charge me direct for the room, despite it being prepaid by the organising medical college. What else? Hairs on the toilet seat (yuk) in the room. Orders from room service lost and needed chasing after 90 mins "we took the wrong room number" I would not recommend this place for a stay nor work function.

위치가 좋음. 직원들이 친절함

고객 평점 4.5/5

P. 가족 - 전체(All) 통지 확인

체크인, 체크아웃 시 모든 직원들이 친절하게 잘 응대해 주었습니다. 위치도 시내에 있어서 편안하게 주변을 돌아다닐 수 있었습니다.

p. young hwan님께, Mercure Perth 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Brian McHenry General Manager

Christmas Lunch at the Mercure

트립어드바이저 평점 1.0/5

530julieannes TripAdvisor 인증 리뷰

My husband and I had Christmas lunch at the Mercure. When we arrived the staff were extremely disorganised. The food was not out on the buffet and was not ready. No one approached us to take our drink order. We needed to ask staff on three occasions to organise a drink for our table. We paid $363.00 for lunch for two people. The food on offer was certainly NOT worth the money. When items of food ran out, they were not replenished. When the beef ran out, no more was organised. We were only offered two small slices of turkey each. The gravy for the turkey, beef and lamb ran out and was not refilled. There were very limited salads and hot vegetables on offer. The chips ran out, as they were popular and were not replenished. The staff were most unprofessional-no one seemed to know what they were doing. The whole experience was extremely disappointing. The pavlova was the only element of the meal which seemed up to standard. We were away from home and were looking forward to the buffet at the Mercure. I would not recommend Christmas Lunch at the Mercure. The local pub at Albany provided a more satisfying meal. We wished we had booked elsewhere. It was a simply dreadful experience and spoiled our Christmas Day. Please look elsewhere if you are wishing to book a Christmas Day buffet lunch for yourself and your family. I will not be recommending the Mercure to my friends, family and work colleagues.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,061 리뷰 9/10 위치
  • 1,827 리뷰 4.7/10 객실
  • 1,427 리뷰 7.2/10 서비스
  • 88 리뷰 2.3/10 인터넷 가격
  • 751 리뷰 5.3/10 안락함
  • 676 리뷰 4.7/10 청결도
  • 542 리뷰 2.8/10 편의 시설
  • 455 리뷰 2.6/10 분위기

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