Mercure Townsville 4성

고객 평점 (ALL 평가) 4.3/5 3,028 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Mercure Townsville - Image 1
Mercure Townsville - Image 2
Mercure Townsville - Image 3
Mercure Townsville - Image 4
166 Woolcock St, 4812 TOWNSVILLE, Australia

호텔설명

호텔 추가 정보

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

숙박

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호텔 위치

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

전화
팩스 +61 7 4725 1384

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물이 금지되어있다
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.3/5  3,028 리뷰

TripAdvisor 평가  4.0/5  1,264 리뷰

Disgusting

트립어드바이저 평점 1.0/5

lindakW2102RH TripAdvisor 인증 리뷰

Food abysmal chef and I use this term lightly, should be ashamed. My Thai beef salad was made using a bit of deli sliced roast beef with copious amounts of fat! Could not eat this and removed the ‘meat’. See pic below of the ‘meat’ ie fat used. For a big chain hotel they should be employing some decent/real chefs.

Dear Linda, Thankyou for your feedback in regard to your recent stay with us. Apologies that the meal did not meet your expectations. The Thai Beef Salad is one of our most popular dishes and we receive a lot of positive feedback about it. I do understand that it may not to be to everyone's liking. We are constantly changing our menu and will look at alternative options when we next review our menu. Again thankyou for your feedback. Kind Regards

Hundreds of dollars for poor food, poor service and the fright of my life

트립어드바이저 평점 2.0/5

Matt W TripAdvisor 인증 리뷰

We had a mixed experience here. The pool is lovely and our accommodation was basically fine. As others have noted, though, the hotel restaurant is terrible -- awful food, and the staff are just plain unfriendly. After one visit there, we didn't go back, because who wants to be treated like that on vacation? That meant we had to go off site for every meal, which is not what we had in mind when we booked here. Coffee drinkers note: they only provide instant coffee. That seems low class for such a pricey place. I got the scare of my life in the middle of the night. It was 3:30 am and I couldn't sleep, so I was sitting on the sofa in our darkened unit. All of a sudden, a man in dark clothes comes up onto our porch and tries to open the door to our unit! Luckily, it's locked, so he moves on. I called the front desk to report it, and they said it was just security making sure doors were locked. WTF??? At least tell people this might happen. I thought someone was trying to get into our unit. In 2 different conversations with the front desk, they were very dismissive of my concerns. Between the poor treatment at the restaurant and the poor treatment by the front desk staff, I would not stay here again.

Dear Matthew, Thankyou for your review of Mercure Townsville. I would like to apologise for any inconvenience caused to you during your stay. At Mercure we strive to ensure guest service and satisfaction is met but we appear to have failed on this occasion. With regards to your comments on someone trying to access your door, we do have security on at night and they will perform regular checks of the property. If they see are door is ajar or not closed properly, they will close it to ensure the safety of our guests. We have barista style coffee that can be purchased at the restaurant and an automatic coffee which is available during breakfast in the restaurant as well. There is instant coffee supplied in all of our rooms. Matthew we would welcome the opportunity to have you stay with us again and would appreciate if you contacted me directly when you next decide to visit, and I will ensure your stay is a much more pleasurable experience. Kind regards

Do not go here!

트립어드바이저 평점 1.0/5

JodieB1318 TripAdvisor 인증 리뷰

I was recommended to stay here. Originally booked for 3 nights we only stayed 1 and ended up going elsewhere. The rooms while it was a decent size, the smell when you walked in was horrible. Musty, damp and enough that 1 night in this room made me and my elderly mother feel sick. Hotel staff brushed it off and all we got was its because of the humidity. Couldn't offer us another room as the place was booked. Nothing done to make up for it. When we checked out the staff just had a oh well attitude.

Dear Jodie, Thankyou for taking the time to comment on your recent stay with us. Sad to hear that the room did not meet your expectations. The hotel has just been through a cyclone and a couple of the rooms did receive some minor water damage which may have resulted in the musty smell. These rooms have been cleaned thoroughly, however evident by your review that more work needs to be done. The hotel staff are well trained so apologies if you feel they brushed it off. We were fully booked over this period which is why there were no other rooms available. With many people in Townsville losing power, we were inundated with bookings. Jodie if you ever have the opportunity to stay with us again, please feel free to contact me directly so I can ensure your stay is a much more pleasurable experience. Kind Regards

Great facilities, tired, musty rooms.

트립어드바이저 평점 4.0/5

LucysMumNz 가족 - TripAdvisor 인증 리뷰

Fantastic pool, overlooked by a very nice restaurant. Accommodation wise, as gold ALL members we were a little disappointed to find ourselves on the furtherest outpost of the campus. The rooms, while clean, smelt musty. I suspect this was because we were only staying one night.It was clearly not the ideal spot for an elderly family member.

Dear LucysMumNz, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive but also constructive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Operations Manager

Overnight stay before flight

트립어드바이저 평점 4.0/5

655diannen Couples - TripAdvisor 인증 리뷰

Great stay. Staff very very helpful and friendly. Room service was good with some options available. Location is nice and close to Castletown and the airport. Rooms were a good size. Clean and tidy with a very comfortable bed. Great afternoon spent having a drink over looking the pool. Would stay again for sure.

Dear 655diannen, Thankyou for taking the time to provide feedback in relation to your recent stay with us. Always nice to read that our guests would return, as it is great indication that we are providing quality service. Kind Regards

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 414 리뷰 8.7/10 위치
  • 1,427 리뷰 5.9/10 객실
  • 1,427 리뷰 9/10 서비스
  • 31 리뷰 3/10 인터넷 가격
  • 646 리뷰 6.8/10 레스토랑
  • 579 리뷰 5.5/10 청결도
  • 546 리뷰 5/10 안락함
  • 458 리뷰 7/10 편의 시설

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Townsville 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.