노보텔 멜버른 온 콜린스 4.5성

고객 평점 (ALL 평가) 4.2/5 5,619 리뷰

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노보텔 멜버른 온 콜린스 - Image 4
270 Collins Street, 3000 멜버른, 호주

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호텔 위치

노보텔 멜버른 온 콜린스

270 Collins Street
3000 멜버른
호주

GPS:-37.815963, 144.964961

전화
팩스 +61 3 9667 5805

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스
호텔 인근
  • 주차장

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  5,619 리뷰

TripAdvisor 평가  4.0/5  5,242 리뷰

Average Hotel

트립어드바이저 평점 3.0/5

DoDanDan TripAdvisor 인증 리뷰

I had an experience at Novotel Melbourne 270 Collins Street and I'd like to share my feedback about this hotel. Firstly, I found that the hotel is a bit dated compared to some other hotels in Melbourne. The overall feel is that the interior and facilities could use some updating to meet modern standards. Another issue I encountered was the check-in process being quite time-consuming. It seems that this process was not well-organized and efficient. The front desk staff also seemed unprepared for guests arriving, making the check-in process slower than necessary. Another regrettable point is that I faced an issue with payment. The staff charged my credit card twice, which required me to sort out this issue after checking out. This incident caused some inconvenience, and I hope the hotel will have a more accurate payment system to avoid such occurrences in the future. The afternoon reception and duty staff may require additional training to enhance their skills and efficiency. This could include training in customer service, check-in procedures, problem-solving, and payment processing. Providing targeted training can help improve their performance and ensure smoother operations during peak hours. By investing in training and development, the hotel can elevate the overall guest experience and address any issues encountered during check-in or other interactions with guests. Overall, Novotel Melbourne 270 Collins Street is a conveniently located hotel with potential but needs improvement in updating its physical facilities and refining operational procedures to enhance the guest experience. I hope that this feedback will be used to enhance the hotel's service quality in the future.

Er, SORRY!

트립어드바이저 평점 1.0/5

melissaaX713TD TripAdvisor 인증 리뷰

I arrived and checked in after midnight. The receptionist took an age to check me in, her communication consisting of whispers at her computer screen, despite my pleas to speak up. I could neither hear nor understand a word she said. Anyway, up I went to Room 708, and the keycard didn't work. So back down to reception I went, and a senior, more sturdy receptionist re-issued my key. Back up to 708 I went. Sure enough, the keycard worked this time: in I went, switched on the lights, and there were people in the bed! Back down to Reception I dashed, calling out loudly that there were PEOPLE in that room, and that I won't be able to un-see what I just saw! (It was pretty graphic.) Old Mate on the desk put the blame on ME for not reading the room number "728" correctly, then took some photos and then somewhat desperately re-isuued my room and key. (The girl's scribbly writing definitely said "708" and not "728". Novotel's mistake, not mine.) Although I told my story to the Duty Manager the next day, there was no word of apology or empathy. I was charged heftily for one very tasteless breakfast. She could've deleted that. Sooo - safety and privacy are very weak at that Novotel on busy weekends. I didn't sleep a wink during my 3-night stay there, and I've had nightmares since then, of people breaking in to my home and bedroom while I slept. Worth mentioning that Melbourne's hotels were FULL of rev-heads that weekend because of the Grand Prix. I paid over twice what I usually pay at that hotel for the privilege of "what-an-experience". I've stayed there maybe 20 times in the last 25 years or so. Never again.

Dear Melissa, Thank you for your feedback of your recent stay. We are truly sorry to hear about the unfortunate incident you experienced upon arrival and the subsequent confusion of your allocated room number. Regarding your comments on the breakfast, we always aim to delight our guests with a variety of tasteful options, and we are disappointed to hear that we did not meet your expectations. We also recognize the importance of a peaceful stay, and we regret to hear that you experienced disturbances during your visit. Please know this is not indicative of the high standards we hold ourselves to at our hotel. We appreciate your loyalty over the years, and it is disappointing to hear that this stay has impacted your perception of our establishment. Our team values your patronage and would welcome the opportunity to restore your confidence in us. We do hope to be able to welcome you back. Best wishes, Andrew Maynard, General Manager

Meh and avoid the breakfast!

트립어드바이저 평점 3.0/5

AndrewB3362 비즈니스 - TripAdvisor 인증 리뷰

Room was fine, just quite dated broken tiles in the bathroom, noisey AC etc. basic 3* in quality. Breakfast at the hotel is to be avoided at all costs it was an insipid buffet. Location is good, won’t stay again as plenty of nicer options for the same price.

Dear Andrew, Thank you for taking the time to provide your feedback. We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. However, we are sorry to hear that the bathroom wasn't to your liking; we have noted your concerns and will be sure to take them into consideration. We do hope to welcome you back for an improved experience. Best wishes, Andrew Maynard, General Manager

위치만 좋음

고객 평점 3.0/5

Louis 가족 - 전체(All) 통지 확인

개인적으로 호텔의 첫인상은 컨시어지 파트의 역활이 큰데 6일 머무르는 동안 한명의 직원도 인사한적이 없다가 마지막날 동양인 직원 한분만 반갑게 인사했어요 지금까지 가 본 노보텔중 제일 워스트 컨시어지 였어요 하우스 키핑 직원들의 서비스는 훌륭했고 조식 메뉴는 정말 별로였습니다

안녕하세요, 고객님의 소중한 의견에 감사드립니다. 저희 하우스키핑 팀의 서비스가 훌륭했다는 평가를 해주셔서 대단히 감사합니다. 고객님께서 호텔의 위치를 긍정적으로 평가해 주신 점 또한 기쁘게 생각합니다. 다만 호텔 직원들의 태도가 다소 아쉽게 느껴지셨다니 죄송합니다. 저희 직원들은 항상 친절하고 전문적인 서비스를 제공하기 위해 노력하고 있으며, 고객님의 피드백은 저희 서비스를 개선하는데 중요한 역할을 합니다. 투숙 중 경험하신 부분에 대한 조언은 관련 부서와 공유하여 개선하도록 하겠습니다. 소중한 의견 감사합니다. 앞으로 더 나은 서비스를 위해 노력하는 호텔이 되도록 하겠습니다. 부디 저희 호텔에서 머무시는 동안 멜버른에서 편안한 여행 되셨길 바랍니다. 고객님의 다음 방문을 고대하며 감사드립니다. Andrew Maynard, General Manager

Andrew

트립어드바이저 평점 5.0/5

andrewT266TA Couples - TripAdvisor 인증 리뷰

Absolutely an A-1 hotel in every way, cannot fault it. We only had a breakfast as far as food goes but we were given what we ordered exactly right. A pleasing feature is the area near the checkout where you can sit and relax while having a drink

Dear Andrew, Thank you very much for this kind review. We're thrilled to hear you found our hotel to be top-notch in every aspect and that your breakfast experience met your expectations. It's wonderful to know that the seating area near the checkout provided a relaxing spot for you to unwind. Our team strives to deliver the best experience and it's rewarding to see such positive feedback. We look forward to seeing you again soon. Best regards, Andrew Maynard, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,364 리뷰 9.2/10 위치
  • 3,098 리뷰 6.2/10 객실
  • 2,907 리뷰 7.7/10 서비스
  • 68 리뷰 3.3/10 인터넷 가격
  • 1,051 리뷰 6.2/10 청결도
  • 789 리뷰 7.9/10 조식
  • 277 리뷰 7.7/10 음료

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해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.