호텔설명
호텔 추가 정보
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새롭게 리노베이션한 호텔
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아늑한 분위기의 혁신적인 와인 디스펜서
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이상적인 위치! 도심까지 도보로 5분 거리입니다.
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호텔 주차장
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가족 친화적! 슈페리어룸은 최대 3명까지 투숙 가능합니다.
숙박
/페이지
객실
스탠다드 싱글룸 - 정원 전망
- 1명 최대
- 19 m² / 204 sq ft
- 침구 1 x 싱글 베드
- 전망: 중정쪽
객실
스탠다드룸 - 퀸사이즈 베드 1개
- 2명 최대
- 19 m² / 204 sq ft
- 침구 1 x 퀸사이즈 베드
- 전망: 중정쪽 또는 도심쪽
객실
슈페리어룸 - 킹사이즈 베드 1개, 싱글 베드 2개
- 3명 최대
- 24 m² / 258 sq ft
- 침구 1 x 킹사이즈 베드 그리고 1 x 트윈 베드
- 전망: 도심쪽
객실
프리빌리지룸 - 퀸사이즈 베드
- 2명 최대
- 19 m² / 204 sq ft
- 침구 1 x 퀸사이즈 베드
- 전망: 도심쪽
객실
장애인용 스탠다드룸
- 2명 최대
- 19 m² / 204 sq ft
- 침구 1 x 트윈 베드
- 전망: 중정쪽
- 장애인 객실
객실
장애인용 스탠다드룸
- 2명 최대
- 19 m² / 204 sq ft
- 침구 1 x 트윈 베드
- 전망: 중정쪽
- 장애인 객실
호텔 위치
호텔 머큐어 빈 시티
Hollandstrasse 3
1020 빈
오스트리아
GPS:48.215123, 16.376181
호텔 접근 및 교통
/페이지
U1/U4 SCHWEDENPLATZ
기차역
접근: 400 m / 0.25 mi 7 min walk
WEST
기차역
접근: 4 km / 2.5 mi 30 min walk / 15 min drive
WIEN WESTBAHNHOF
기차역
접근: 4 km / 2.49 mi 30 min walk / 15 min drive
SOUTH
기차역
접근: 5 km / 3.13 mi 30 min walk / 10 min drive
SUDAUTOBAHN A2
고속 도로 출구
접근: 12 km / 7.46 mi
WESTAUTOBAHN A1
고속 도로 출구
접근: 15 km / 9.32 mi
/페이지
STEPHANSDOM
역사 기념물
접근: 500 m / 0.31 mi 5 min walk / 5 min drive
RINGSTRASSE
역사 기념물
접근: 500 m / 0.31 mi 10 min walk
HOFBURG
역사 기념물
접근: 1 km / 0.62 mi 5 min drive
로나치르
엔터테인먼트/극장 구역
접근: 1.2 km / 0.75 mi 20 min walk / 10 min drive
PRATER
놀이 공원
접근: 1.5 km / 0.94 mi
KONZERTHAUS
오페라/심포니/콘서트 홀
접근: 1.5 km / 0.94 mi 20 min walk / 10 min drive
의회
역사 기념물
접근: 1.8 km / 1.12 mi 25 min walk / 9 min drive
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택시
15 EUR 15 EUR
TOWN HALL
역사 기념물
접근: 1.9 km / 1.18 mi 25 min walk / 8 min drive
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택시
15 EUR 15 EUR
HAUS DES MEERES
아쿠아리움
접근: 2 km / 1.25 mi 20 min walk / 10 min drive
STAATSOPER
오페라/심포니/콘서트 홀
접근: 2 km / 1.24 mi 20 min walk / 5 min drive
BURGTHEATER
엔터테인먼트/극장 구역
접근: 2 km / 1.24 mi 20 min walk / 10 min drive
자연사 박물관
박물관
접근: 2 km / 1.24 mi 20 min walk / 10 min drive
미술 역사 박물관
박물관
접근: 2 km / 1.24 mi 20 min walk / 10 min drive
MUSEUMSQUARTIER
박물관
접근: 2.5 km / 1.55 mi 22 min walk / 15 min drive
THEATER AN DER WIEN
엔터테인먼트/극장 구역
접근: 2.5 km / 1.55 mi 30 min walk / 8 min drive
GASOMETER
오페라/심포니/콘서트 홀
접근: 3.5 km / 2.17 mi 2 min walk / 15 min drive
기술 박물관
박물관
접근: 6 km / 3.73 mi 50 min walk / 20 min drive
쇤브룬 동물원
동물원
접근: 10 km / 6.21 mi 20 min drive
SCHLOSS SCHONBRUNN
관광지
접근: 10 km / 6.21 mi 20 min drive
/페이지
다나우 운하
운하
접근: 200 m / 0.12 mi 2 min walk / 1 min drive
ALTE DONAU
호수
접근: 1.5 km / 0.94 mi 10 min drive
볼크스가르텐
공원
접근: 1.5 km / 0.93 mi 20 min walk / 10 min drive
스타드파크
공원
접근: 1.5 km / 0.93 mi 22 min walk / 5 min drive
프라터
공원
접근: 2 km / 1.24 mi 22 min walk / 10 min drive
부르크가르텐
공원
접근: 2 km / 1.24 mi 28 min walk / 9 min drive
다나우 섬
공원
접근: 6 km / 3.73 mi 1 hrs 30 min walk / 16 min drive
칼렌베르그
나무/숲
접근: 13 km / 8.07 mi 2 hrs 25 min walk / 25 min drive
/페이지
카르멜리터마르크트
레스토랑 및 카페 구역
접근: 400 m / 0.25 mi 5 min walk / 2 min drive
눈의 향연
레스토랑 및 카페 구역
접근: 400 m / 0.25 mi 5 min walk / 4 min drive
모토 암 플루스
레스토랑 및 카페 구역
접근: 500 m / 0.31 mi 7 min walk / 2 min drive
황금 분기
쇼핑 구역
접근: 800 m / 0.5 mi 13 min walk / 6 min drive
피글무엘러
레스토랑 및 카페 구역
접근: 900 m / 0.56 mi 12 min walk / 5 min drive
트렌치
쇼핑 구역
접근: 1 km / 0.62 mi 15 min walk / 6 min drive
콜마크트
쇼핑 구역
접근: 1 km / 0.62 mi 14 min walk / 6 min drive
클리오
레스토랑 및 카페 구역
접근: 1 km / 0.62 mi 14 min walk / 7 min drive
KARNTNERSTRASSE
쇼핑 구역
접근: 1 km / 0.62 mi 15 min walk / 10 min drive
MARIAHILFERSTRASSE
쇼핑 구역
접근: 3 km / 1.86 mi 20 min walk / 10 min drive
호텔 서비스
체크인 시간 : 부터 - 체크아웃 시간 : 까지
- 주차장
- 애완 동물 동반
- 휠체어 이용 가능
- Wi-Fi
- 에어컨
- 조식
- 바
- 회의실
- 100% 금연 호텔
Wine bar
셀프 서비스 구역에서 와인 한 잔 또는 다양한 스낵과 음료를 즐기세요.
아침밥
훌륭한 조식으로 하루를 시작하세요! 월요일부터 금요일, 오전 6:30부터 오전 10:00까지, 토요일과 일요일은 오전 7:00부터 오전 10:30까지 제공되는 넉넉한 조식 뷔페를 즐겨보세요.
고객 리뷰
Clean and modern but no charm! Poor internet connection and a few other problems!
트립어드바이저 평점 3.0/5
Susie G Couples - TripAdvisor 인증 리뷰
Dear Susie, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean, modern, and well-located. However, we regret that your experience did not meet your expectations in some areas. We apologize for any inconvenience caused by the poor internet connection. Providing reliable Wi-Fi is important to us, and we will investigate the issue further to ensure that it is addressed promptly. Additionally, we apologize for the lack of charm compared to your previous stay at our hotel in Prague. While we strive to create a welcoming and inviting atmosphere for our guests, we understand that personal preferences vary. We regret for the cramped room and the limited selection of English channels on TV. Your feedback is valuable to us, and we will take it into consideration as we work to improve our facilities and services. We are really sorry that your experience did not meet your expectations, and we understand your decision not to return. If you would like to discuss your concerns further, please feel free to contact us directly. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Best regards, Guest Experience Team Mercure Wien City
Uncleaned room - do not stay
트립어드바이저 평점 1.0/5
SadafKhan14 Couples - TripAdvisor 인증 리뷰
Dear Sadaf, I want to sincerely apologize for the incredibly disappointing experience you had during your recent stay at Hotel Mercure Wien City. Your detailed account of the numerous issues you encountered is deeply concerning, and I assure you that this does not reflect the high standards of cleanliness and service that we strive to uphold. I am truly sorry for the unacceptable conditions you encountered in your assigned bedroom upon arrival. This is completely unacceptable, and I understand how distressing and inconvenient it must have been for you. Rest assured that I have personally addressed this matter with our housekeeping team to ensure that thorough measures are taken to prevent such incidents from happening again in the future. I apologize for the inconvenience you experienced when seeking a resolution to the cleanliness issues. It is regrettable that we were unable to provide you with suitable alternative accommodations promptly. Your feedback regarding the breakfast offerings has also been noted, and we will take steps to improve the quality and variety of our breakfast options. Regarding the compensation offered, I understand that a €5 drink voucher was not adequate considering the severity of the situation. Please accept my sincerest apologies for this oversight. I will personally review our compensation policies to ensure that appropriate measures are taken to address such situations more effectively in the future. Your experience falls far below the level of service we aim to provide, and I want to assure you that we take your feedback very seriously. Please know that your concerns have been shared with our entire team, and we are taking immediate steps to rectify the issues you encountered. Once again, I apologize for the inconvenience and disappointment you experienced during your stay. It is our hope that you will give us another opportunity to regain your trust and provide you with the exceptional experience that you rightfully expect and deserve. Sincerely, Magali Kempes Moll Guest Experience Manager
Thank you for your hospitality
트립어드바이저 평점 5.0/5
vishal B Couples - TripAdvisor 인증 리뷰
Dear Vishal, Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and that our team, especially Stefnie at the front office and the housekeeping staff, made a positive impression on you. Our front office team take great pride in providing exceptional service and ensuring that our guests feel welcomed and well-informed from the moment they arrive. We're delighted that our lovely colleague warm welcome and helpful guidance added to the enjoyment of your stay. We're also grateful for your kind words about the housekeeping staff, particularly the individual taking care of your room. Providing clean and comfortable accommodations is a top priority for us, and we're glad to hear that our housekeeping team met your expectations. However, we're sorry to hear about your experience with one of our front office staff members. We apologize for any inconvenience caused by their attitude, and we will address this issue with our team to ensure that all guests are treated with the utmost respect and professionalism. Your feedback is invaluable to us as it helps us continually improve our services and guest experiences. We appreciate your understanding and hope that you will choose to stay with us again in the future. If you have any further comments or concerns, please feel free to reach out to us directly. Thank you once again for your kind words, and we look forward to welcoming you back soon! Warmest regards, Mercure Wien City Guest Experience Team
Baddest experience ever
트립어드바이저 평점 1.0/5
aliciakeys333 Friends getaway - TripAdvisor 인증 리뷰
Dear Aliciakeys333, We're truly sorry to hear about your recent experience with us. Please accept our sincerest apologies for any inconvenience or disappointment you encountered during your stay. Providing a pleasant and comfortable experience for our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and will address the issues you've mentioned with our team, particularly regarding the service at the front desk and the quality of breakfast. We aim to provide excellent service and amenities that reflect the standards of a four-star hotel, and we regret that we did not meet this standard during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement. We truly appreciate your candid review, and we assure you that we will take the necessary steps to prevent similar issues from occurring in the future. We understand that this experience may have tarnished your impression of our hotel, but we hope that you will consider giving us another chance to exceed your expectations in the future. If you would like to discuss your experience further or if there is anything we can do to make amends, please don't hesitate to reach out to us directly. Once again, we apologize for the inconvenience, and we thank you for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you deserve. Sincerely, Mercure Wien City Guest Experience Team
Baddest experience ever
트립어드바이저 평점 1.0/5
AAA123F Friends getaway - TripAdvisor 인증 리뷰
Dear AAA123F, We are deeply disappointed to learn about your recent experience at our hotel, and we sincerely apologize for the level of service and inconvenience you encountered during your stay. As a valued Diamond member, your satisfaction is of utmost importance to us, and we regret that we failed to meet your expectations on this occasion. We are truly sorry for any unprofessionalism displayed by our receptionist during the check-in process. This behavior does not align with the high standards of service and professionalism that we strive to maintain. Your concerns regarding the lack of acknowledgment of your Diamond member status and the discrepancies in room amenities have been duly noted, and we will address these issues with our team to ensure that such oversights do not recur in the future. Regarding the provision of room service and complimentary amenities, after discussing your complaint with our fellow receptionists, I was informed that you have been upgraded to our Privilege category for both of the rooms booked, completely free of charge. This upgrade includes a range of exclusive amenities and benefits to enhance your stay with us. In addition to your upgraded accommodations, you received complimentary bottled water replenished daily. Our minibar offerings was also be provided to you at no extra cost, allowing you to indulge in a selection of beverages at your convenience. Furthermore, as Privilege guests, you had access to all the amenities that are standard in our Privilege rooms. This includes enhanced room features, among others, comfortable bathrobes and slippers to ensure a truly relaxing and enjoyable stay. Also, as compensation for the inconvenience, we have credited courtesy points to your All member card. We appreciate as well your feedback on the breakfast options, and we will certainly review our offerings to ensure a wider variety and better quality for our guests. Your feedback regarding the value of your booking and the points deducted from your account is also noted, and we will review our pricing and reward policies to ensure fairness and transparency for all guests. Please rest assured that your feedback is taken seriously, and we are committed to making the necessary improvements to enhance the overall guest experience. We hope that you will give us another opportunity to regain your trust and provide you with the excellent service that you rightfully expect and deserve. Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back for a more positive experience in the future. Sincerely, Mercure Wien City Guest Experience Team
제휴 TripAdvisor