이비스 브뤼셀 시티 센터 3성

고객 평점 (ALL 평가) 4.1/5 2,071 리뷰

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이비스 브뤼셀 시티 센터

rue Joseph Plateau N°2
1000 브뤼셀
벨기에

GPS:50.850204, 4.349662

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바: 하루 중 언제든지 함께 할 수 있는 친근한 공간입니다.

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ALL 평가  4.1/5  2,071 리뷰

TripAdvisor 평가  3.5/5  3,556 리뷰

Great location, but less than great rooms

트립어드바이저 평점 2.0/5

esteveyb TripAdvisor 인증 리뷰

The ibis Brussels City Centre hotel is perfectly located for exploring the heart of Brussels; however, this is closer to an ibis Budget than nearly every other ibis hotel I’ve ever stayed in. The rooms are tired and cramped, with pillows that are in dire need of replacing – we had three for two people, all flat, limp and lifeless with no support whatsoever. The air conditioning also doesn’t allow you to choose the temperature you want – it was 22 degrees when we entered, and it wouldn’t go below 19 (despite the optimal temperature for sleep being 18). In the end we opened the window to cool the room down (the ‘suicide prevention’ chains were also broken, meaning we could open the very large window fully). The bathroom was the worst, however. Although not an old hotel, this was clearly designed for children – I challenge any adult human over 5”10 to be able to sit on the toilet without banging their knees against the wall in front of them. The shower was one of the tiniest I’ve ever seen – a triangle sized bay raised off the ground, with an already small door cut into two saloon-style doors. You couldn’t even open them whilst having the bathroom door closed, as one half would swing into the bathroom door. This could have been fixed with better design - a square shower where the toilet is against the window wall, with the toilet against the wall where the shower is. However, on arrival, we had a flickering striplight bulb that made it near impossible to use without either getting a severe headache or being in the dark. As we’d checked in during late afternoon, maintenance had all gone (apparently they go home at 3pm) and none of the staff members could replace it, or get someone to do it for us. This is a big failing of hotel cleaning staff – checking lights are working should be routine. We were told we couldn’t switch rooms as nothing else was available in the class we’d paid for and to check back later that evening. We did, but still nothing was available, so we were given late checkout to 2pm (after our second night) and promised maintenance would visit tomorrow afternoon to ensure the second night would be better. Brussels seems full of gorgeous hotels, but we chose this ibis as Accors ALL customers thinking it would be like the ones in Paris – it’s not. I wouldn’t revisit.

Dear Guest, Thank you for taking the time to share a review. We're delighted to hear that our prime location served you well for exploring the vibrant heart of Brussels. It's great to know that being in close proximity to the Grand Place and other attractions added value to your stay. We're sorry to hear that some aspects of your experience did not meet your expectations. Regarding the room temperature, we aim to provide a comfortable environment and although guests can adjust the temperature within a certain range, we regret any inconvenience you may have faced. We appreciate your feedback on the bathroom design and take note of your observations. Please rest assured that our housekeeping team is trained to ensure all aspects of the room are in working order, including the lights, and we regret that this was not reflected during your stay. We're glad that our team could offer a late checkout as a courtesy and we hope that this gesture was beneficial to you. We hope that you will choose to revisit us. Best regards, Marc UYTTERHOEVEN, General Manager

Pleasant hotel in the centre of Brussels

트립어드바이저 평점 5.0/5

evilpoodle TripAdvisor 인증 리뷰

This is a nice Ibis in the heart of the city, on the edge of the tourist quarter. I found I much preferred it to the Ibis off Grand Place, where I stayed for a few days earlier in my trip. The room was large-sized by Ibis standards. In addition to a desk with a kettle, there was also a good-sized side table. My room looked out at the church next door and the quiet street beside it. The Sainte Catherine metro station is about 200 metres away, which is convenient. Bathroom was perhaps a little tight but had a decent amount of shelf space. They even had slippers - which I don't think I've ever seen in an Ibis before.

Dear Guest, Thank you for your kind review. We're delighted to hear that you enjoyed the central location of our hotel and found the proximity to Sainte Catherine metro station convenient. It's wonderful to know that the room provided a comfortable space for your stay, and that the inclusion of slippers added a touch of unexpected comfort. We appreciate your feedback on the bathroom size and shelf space, and while our bathrooms are designed to be compact, we aim to maximize the convenience for our guests. Rest assured, we are committed to providing a pleasant stay for all our visitors. It would be a pleasure to welcome you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

A value for money hotel

트립어드바이저 평점 4.0/5

Giwrgos30 가족 - TripAdvisor 인증 리뷰

The hotel is nearby the city centre and that’s perfect if you visit a place for a few days. The central square is just five minutes away by foot.The staff were very kind and helpful. The only bad thing is that the room was very small but we knew it.

Dear Guest, Thank you for taking the time to share feedback regarding your recent visit. We're delighted to hear that our central location was perfect for your visit and that you found the proximity to the central square convenient. It's also heartening to know that our staff made a positive impression with their kindness and helpfulness. Regarding the room size, we appreciate your understanding that the cozy dimensions are a part of our hotel design, which ensures a neat and efficient stay in the heart of Brussels. We look forward to welcoming you back in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Lovely holiday, Belgium you are AMAZING!

트립어드바이저 평점 5.0/5

MrsPerfectionist066 TripAdvisor 인증 리뷰

The pillow is the fluffier I've ever felt. We went on a family holiday for 3 nights. I loved sightseeing, what a stunning place, and I loved trying chocolate it's one of the best. I love Belgium definitely visiting again!

Dear Guest, Many thanks for your review. We are thrilled to hear that you found our pillows to be exceptionally fluffy and that they contributed to a comfortable stay. It's wonderful to know that our central location enhanced your visit to Brussels, allowing for convenient sightseeing and enjoyment of the local cuisine. Your appreciation for the service provided by our team is greatly valued, and we're glad that it helped make your holiday memorable. We look forward to seeing you again very soon. Best wishes, Marc UYTTERHOEVEN, General Manager

객실이 별로임

고객 평점 3.0/5

익명 비즈니스 - 전체(All) 통지 확인

객실이 깨끗하지 않고 타월도 매일 바꿔 주지 않음

안녕하세요. 저희 호텔을 방문해주셔서 감사합니다. 저희 호텔에서의 경험이 전체적으로 아쉽게 느껴지셨다니 죄송합니다. 직원들의 태도와 객실 청소에 대해 남겨주신 의견은 관련 부서와 공유하여 반성하고 개선하도록 노력하겠습니다. 소중한 의견 감사합니다. 앞으로 더 나은 서비스를 위해 노력하는 호텔이 되도록 하겠습니다. 부디 저희 호텔에서 머무시는 동안 브뤼셀에서 편안한 여행 되셨길 바랍니다. 다음에 기회가 된다면 다시 한 번 찾아주세요. 감사합니다. Marc UYTTERHOEVEN, General Manager

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,961 리뷰 9.6/10 위치
  • 2,374 리뷰 4.3/10 객실
  • 1,434 리뷰 8.6/10 서비스
  • 42 리뷰 6.5/10 인터넷 가격
  • 1,653 리뷰 3/10 안락함
  • 741 리뷰 7.4/10 조식
  • 724 리뷰 5.6/10 청결도
  • 316 리뷰 3.6/10 편의 시설

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