Novotel Rotterdam Brainpark 4성

고객 평점 (ALL 평가) 4.1/5 1,907 리뷰

Novotel Rotterdam Brainpark - Image 1
Novotel Rotterdam Brainpark - Image 2
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호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

숙박

호텔 위치

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

RESTAURANT NJOY

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.1/5  1,907 리뷰

TripAdvisor 평가  4.0/5  1,378 리뷰

Another solid Novotel

트립어드바이저 평점 4.0/5

MichelleN0023 Couples - TripAdvisor 인증 리뷰

I have Accor loyalty status so try to stay at an Accor hotel as much as possible especially when traveling in Europe. I also require a fitness room so on this trip to Rotterdam, the Novotel Brainpark was really the only option even though it was not city center. Arrival from Rotterdam Centraal took about 30 minutes and check in was quick and even though we were early, got our room and we were upgraded to an executive room. Which was great but apparently they don’t restock the mini bar every day. Yet, in a regular room you get restocked water? I even asked just for more water and nothing. Curious as well that we were given extra slippers without even asking. The room itself was fine, bed comfortable pillows not great but we asked for more and were accommodated. Bathroom was small but nothing really to complain about since we were in an executive room with lotion and conditioner (actually planned for skimpy amenities and packed lotion and conditioner). Fitness room would have been a highlight given that there was decent and functional equipment alas no water fountain and the disinfecting wipes were dried out. That said, there were plenty of sweat rags. Even with my minor gripes, I would return again to the Novotel Brainpark.

Dear Michelle, We appreciate that you took the time to share your experience with us. We understand how important an excellent night’s rest is for our guests and are pleased we were able to meet your expectations. However, we are sorry to hear that you were disturbed and apologize for any oversight. We are always happy to assist and we urge our guests to notify us of any concerns or needs during their stay. We hope to welcome you back to Novotel Rotterdam Brainpark for an even better stay in the future. Best regards. Oguz Kaya | Front Office Supervisor

Mixed feelings

트립어드바이저 평점 3.0/5

Annie C 비즈니스 - TripAdvisor 인증 리뷰

I have very mixed feelings about this hotel. Liked the room and the view. Didn’t like much else. Overall good value for money. The room was very good. Big, clean, nice panoramic view, comfortable bed. No Closet, just a rack with a few hangers, which is fine for a short business trip. Breakfast was very good. However, never have I ever been to a hotel where I couldn’t adjust my room temperature to more than 3 degrees lower or higher than the set hotel temperature. Never have I ever been to a 4 star hotel that doesn’t offer amenities at all, except a wall mounted hand soap and shampoo bottle. Never have I ever been charged for a pair of slippers at a 4 star hotel. It is not about the money, but it’s very “cheap” on their behalf, to say the very least. Lastly, dinner at their restaurant was the worse meal I have had in a very long time.

Dear Annie, Thank you for providing us with your feedback about your recent stay. We're delighted to hear that you enjoyed the spaciousness, cleanliness, and the panoramic view from your room, as well as the comfort of the bed. It's also great to know that our breakfast selection met your expectations. We understand your concerns regarding the room temperature controls and apologize for any inconvenience this may have caused; our system is designed to ensure a comfortable environment while being mindful of energy consumption. Regarding the bathroom amenities, we provide essential toiletries and are always ready to accommodate additional requests for items such as slippers, which are complimentary in our executive rooms. We regret to hear that your dining experience did not meet your expectations, and we will certainly pass on your feedback to our culinary team to improve the quality of our offerings. We are glad that you found value in your stay and hope that the positive aspects of your experience will encourage you to return. We hope to welcome you back to Novotel Rotterdam Brainpark for an even better stay in the future. Best regards. Romy

Poor hotel

트립어드바이저 평점 2.0/5

David T TripAdvisor 인증 리뷰

I’ve stayed at the Novotel a few times over the last 5 years and it’s certainly gone down hill . This time I was on the 9 floor and as soon as I opened the door I got a musty smell . On closer inspection I found mould under the window . This was more than daily mildew but big black areas . I did report this to the receptionists and they seemed very surprised and were going to tell the cleaning staff . I have mentioned this to work colleagues and they have had similar experiences so it can’t be the first time someone has mentioned this . Evening meal was a buffet which was poorly maintained, dried out and not kept stocked . I won’t be staying there again .

Dear Davidtg, Thank you for taking the time to review your stay. We appreciate your positive comments about our hotel and its location. However, we are concerned to hear about the issues you encountered during your stay. We take all feedback seriously and have addressed the mould issue you mentioned with our housekeeping team to ensure it is resolved. We apologize for any inconvenience this may have caused you. Regarding the evening meal, we strive to provide a variety of options and maintain the quality of our buffet. We will take your feedback into consideration and work on improving our offerings. We understand that these issues impacted your overall experience, and we hope to have the opportunity to provide you with a better stay in the future. We hope you will consider staying with us again in the future. Best regards, Romy

Good for business

트립어드바이저 평점 4.0/5

JustinA-S1979 비즈니스 - TripAdvisor 인증 리뷰

Good clean hotel that seems to have had the room recently refurbished. Some further refurbishments in progress and I hope they get to the restaurant eventually as that has become tired. Breakfast is fine, quite automated and characterless but adequate. All staff friendly and efficient.

Dear Justina, Thank you very much for your feedback. We are glad to hear that you found our rooms clean and recently refurbished. Our team is indeed working on further improvements, and we appreciate your patience during this process. It's also great to know that you found our team friendly and efficient, as we strive to provide excellent service to all our guests. We have taken note of your comments regarding the breakfast and restaurant area. We are constantly working on enhancing our guests' experience, and your feedback is valuable in helping us achieve that goal. We apologize for any inconvenience this may have caused during your stay. We hope to welcome you back to Novotel Rotterdam Brainpark for an even better stay in the future. Best regards. Romy

Great hotel and breakfast

트립어드바이저 평점 5.0/5

DanR79 가족 - TripAdvisor 인증 리뷰

Excellent stay and wheelchair accessible rooms. Excellent breakfast and helpful staff. The only negatives were paper cups in rooms, no teaspoon, and no uht milk for drinks. Powdered milk makes coffee taste bad. The building site starting at 7:15 each morning wasn't very good, however this is not the fault of the hotel and it didn't affect our stay. I've booked again for next year.

Dear Guest, Thank you very much for your review. We are delighted to hear that you had an excellent stay and appreciated our wheelchair accessible rooms, as well as our delicious breakfast and helpful staff. It's great to know that you have already booked for next year! We acknowledge your concerns regarding the paper cups, lack of teaspoons, and powdered milk in the rooms. We apologize for any inconvenience this may have caused during your stay. As for the construction noise, we understand that it can be disruptive, and we appreciate your understanding that it is beyond our control. We hope that it will not affect your future stays with us. We look forward to the pleasure of seeing you again. Best regards, Romy

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 789 리뷰 8/10 위치
  • 1,863 리뷰 6.6/10 객실
  • 1,224 리뷰 8/10 서비스
  • 27 리뷰 8.6/10 인터넷 가격
  • 847 리뷰 8.1/10 조식
  • 730 리뷰 6/10 청결도
  • 397 리뷰 4/10 편의 시설
  • 34 리뷰 2.6/10 웰니스 센터

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