노보텔 에인트호번 4성

고객 평점 (ALL 평가) 4.2/5 1,698 리뷰

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노보텔 에인트호번

Anthony Fokkerweg 101
5657 EJ 에인트호번
네덜란드

GPS:51.458376, 5.407278

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자세히 보기

ALL 평가  4.2/5  1,698 리뷰

TripAdvisor 평가  4.0/5  871 리뷰

Can only recommend Novotel Eindhoven

트립어드바이저 평점 5.0/5

Allan R TripAdvisor 인증 리뷰

I book Novotel Eindhoven by mistanke. We came to the hotel and used the room 1 hour before i was informed it was the wrong hotel i had booked. Novotel Cancelled my room with out any problems. Called the other hotel and booked it. Never experienced that good service before. Thanks.

Dear Allan, Thank you for this kind review. We are delighted to hear that you experienced exceptional service during your brief stay with us. Our team is always ready to assist our guests and ensure their satisfaction. It's also great to know that we were able to help you with the booking issue and make your experience a positive one. We look forward to welcoming you again soon, Best regards, Jan Valkenburg, Front office Manager

Extremely rude and unexperienced staff

트립어드바이저 평점 1.0/5

Paul D d 가족 - TripAdvisor 인증 리뷰

This was a terrible stay. Extremely uncomfortable as the staff has very little to no experience especially the manager Jan Valkenburg. At the check in we were told that the dog wasn't booked in and that there might not be an available room for us. I was 100% sure that the dog was booked and I showed them a booking confirmation from their website that states the dog was booked and payed After that the receptionist started to try convince me that there was no dog booked in their system ( clear lie ). The worst nightmare was the next day when the cleaning staff started entering the room without knocking or permission when I was asleep. After they entred the room twice. I had no idea what was going on. They scared my children. After a few minutes the psycho manager shows up extremely loudly banding on my door. After my child opened the door. In a rude manner started saying there is a smell coming from the room. After he entered the room without permission I explained that it was not coming from our room and I was asleep so I asked him to leave and close the door. At the checkout I expressed my opinion in a respectful manner but the lady at the reception again in a rude way said they can enter the room whenever they want and she left without listening to me until the end. After leaving the hotel they charged me €50 extra for allegity leaving a dirty room. Which we absolutely didn't. Overall our stay was very uncomfortable and we had to deal with very unexperienced staff and looking at other feedbacks the only experience they've got is rudeness. I wish them to improve a lot as they need it badly.

Dear Paul, Thank you for taking your time to express your stay in such great detail. I will use this opportunity to explain what we tried before, but you were not able to listen to. Unfortunately your review does not meet the truth. Dogs can never be reserved through any website. You can let us know you are bringing a dog, but this was not done with your reservation. We knocked on the door, since there was a smell of smoking near your room. Since this is not allowed in the hotel we wanted to address this issue with you. After you responded in a way which is very unacceptable I was called to take over. I gently knocked on your door and try to address the same issue, but you were still not able to respond in any acceptable manor. You and your family were clearly awake when I came to the room at 11:15, since you had to check-out at 12:00 hours. I did not even try to enter the room at all. After you checked out we checked the room and I send you the pictures to show you how you left the room. I hope you do not always leave your room like that. Our housekeeping needed double the usual time to get your the room ready for the next guests. This is why I was forced to charge these costs. Kind regards, Jan Valkenburg Front Office Manager

No Thrills, room not cleaned at 5pm, seriously ?

트립어드바이저 평점 1.0/5

pptar 비즈니스 - TripAdvisor 인증 리뷰

I was there in Autumn, so I can't tell about the outdoor pool, which only operates during summer. This is a standard Novotel, no thrills at all. You do not even get a bottle of water any more these days in these Novotels. What I like about the room layout, is the second door inside the room, which isolates the actual sleeping area from the bathroom/toilet area, which is good because you can't hear the people walking in the corridor. From a noise perspective, you should ask for a room facing the back of the hotel (pool side) which are quieter than the rooms facing the main road. What is not so good is the door between the rooms, so that I could clearly hear which football match my neighbor was watching. What concerns me is the cleaning. It seems to be random. One day, it was properly done, I even had 4 bath towels to chose from. The next day they just left 1 bath tower, and did not even care to refill the kleenex box. Even the toilet paper roll had been left untouched, which makes me think that they did not even clean the toilet. One other day, the cleaning staff started cleaning the room at 5.30pm, while I was back from a days work, and was having a conference call in my room. I almost got yelled at by the cleaning lady, complaining to me in dutch that they are not enough cleaning ladies to do the whole hotel in time. They even almost kicked me out to clean up the room. I had to insist to get my trash can emptied. It was not a good experience. Breakfast is OK'ish, until you see the chef refilling the sausages from a big plastic bag in which they obviously warm the sausages in. Reception was nice. Location, it takes about 20-25 min to get to the city center, costs 30-40EUR by Taxi 1 way. Average wait time for a taxi is 10-15 minutes, which is all right. I hear it is walking distance (10 min) from the airport, which can be convenient.

convenient and quiet place

트립어드바이저 평점 4.0/5

bididule 비즈니스 - TripAdvisor 인증 리뷰

we stay for a business reason ; nice hotel, later service for the bar ; breakfast choice is fine, not amazing. for the summer, seems quiet and nice place with the pool. parking available. near aiport, (not walking distance)

Hotel close to the airport

트립어드바이저 평점 3.0/5

FerrisXL 가족 - TripAdvisor 인증 리뷰

The main advantages of this hotel are: - Close proximity to the airport (in case you need an overnight stay before or after a flight) -Big garden with playground and small outdoor pool -Reasonably priced parking Otherwise this hotel is rather average. Rooms are rather plain and small but have all you need. Breakfast buffet was comprehensive and what you would expect for this type of hotel. Mattress of the bed was quite hard. For a city trip to explore Eindhoven center a more centrally located hotel is better suited.

Dear FerrisXL, Thank you for taking the time to your share your positive experience! I am glad to see you enjoyed our location and our unique garden with swimming pool close to the city centre. Our hotel is also great to reach by car, where most of our guest experience a short drive to the city centre. When you come to our hotel without car it is always possible to rent a bike for a 15 minutes cycling trip to the city centre, or take one of the Go Scooters for an even shorter trip to the centre. Thank you for your good feedback and looking forward welcoming you back to our hotel. Kind regards, Team Novotel Eindhoven

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 600 리뷰 7.5/10 위치
  • 1,083 리뷰 6.2/10 객실
  • 1,073 리뷰 8.2/10 서비스
  • 25 리뷰 8.2/10 인터넷 가격
  • 523 리뷰 4.9/10 청결도
  • 474 리뷰 7.4/10 조식
  • 288 리뷰 3.8/10 가격 대비 가치
  • 211 리뷰 4.7/10 편의 시설

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