Hotel Mercure Salzburg City 4성

고객 평점 (ALL 평가) 4.5/5 1,571 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
Hotel Mercure Salzburg City - Image 3
Hotel Mercure Salzburg City - Image 4
Bayerhamerstrasse 14 a, 5020 SALZBURG, Austria

호텔설명

호텔 추가 정보

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

숙박

호텔 위치

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

전화
팩스 +43 662 871111411

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

LE SEL

비 계약 사진

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  1,571 리뷰

TripAdvisor 평가  4.0/5  1,512 리뷰

Not Good

트립어드바이저 평점 2.0/5

AA1114 Friends getaway - TripAdvisor 인증 리뷰

The room was super small . Secondly the attitude of the manager was pathetic . On the day of check-in we were standing at the reception and busy teaching the intern at the hotel . Thereafter we complained a million times about the air con not working and the room was hot and claustrophobic. But the manager did not pay any heed to it . Even the receptionist said as she stayed in the same hotel that it’s terribly warm in the room and the only solution provided by them was to keep windows open Pathetic and waste of money . Better hotels around

First and foremost, we extend our sincerest apologies for the issues you encountered during your stay at our hotel. We understand how important a comfortable environment is, and it’s clear we fell short in providing that for you. The discomfort you experienced with the size of the room and the temperature control is concerning, and we are genuinely sorry for the frustration this has caused. We also apologize for the impression you received from our management; it is never our intention to seem inattentive or dismissive of our guests’ needs. Please know that we take your feedback seriously and are addressing these concerns with the utmost urgency. We are reviewing our room allocation process to ensure that our guests are provided with accommodations that meet their expectations. Additionally, we are taking immediate steps to rectify the air conditioning issue and retraining our staff to respond more effectively to guest complaints. We value your patronage and would like to regain your trust. We would be grateful for the opportunity to discuss this matter further with you and to offer a gesture of goodwill in the hope of welcoming you back for a more positive experience. Please contact us directly at your earliest convenience. Once again, we apologize for any inconvenience and disappointment. We are committed to making things right and hope to have the chance to prove our dedication to guest satisfaction. Warm regards, Evan, Night Audit!

Great hotel great people and located beautifully

트립어드바이저 평점 5.0/5

raisinghanidd TripAdvisor 인증 리뷰

I am still staying here till tomorrow but the services are really great, I checked in and found the receptionist very high energy and I loved the energy of the place as well, every one of the staff wishes you with warmth, the lady in the restaurant suggested some very great choices as well, the breakfast is also very good and all in all I love this hotel and will surely visit again, great choice

Thank you so much for your glowing 5/5 review! We are thrilled to hear that your stay with us has been nothing short of exceptional. It’s wonderful to know that our receptionist’s high energy made a great first impression and that the warmth of our staff has added to the positive atmosphere of our hotel. We’re especially glad that our restaurant team could enhance your dining experience with their excellent recommendations, and that you enjoyed the quality of our breakfast offerings. Your kind words are a testament to our commitment to delivering outstanding service and memorable experiences. We look forward to welcoming you back in the future for another beautifully located stay filled with great people and service. Until then, we wish you safe travels and a fantastic day ahead! Warm regards, Evan, Night Audit!

Worth it.

트립어드바이저 평점 4.0/5

Moneymagnet889 Couples - TripAdvisor 인증 리뷰

We stayed overnight with a group tour. We informed them that we were Accor members and gave us 2 free drinks. The window opening was very narrow for security reasons. The comforter was separate for us couples. The bathroom was spacious enough. I liked the scent of the shampoo and body wash. The breakfast was a little crazy since it took time before the buffet got refilled. Otherwise,not was a good stay.

Thank you for taking the time to leave us such pleasant review. We are pleased to hear that you found your stay to be worth it and appreciated the Accor membership benefits like the complimentary drinks. We understand your concerns regarding the window opening and the separate comforters for couples. Please rest assured that we take all feedback seriously and will consider your comments as we continuously strive to improve our guest experience. It’s great to know that the spacious bathroom and the pleasant scent of our toiletries added to the comfort of your stay. We apologize for any inconvenience caused during breakfast and appreciate your patience as we worked to replenish the buffet offerings. We’re glad that overall, you had a good stay with us, and we hope to have the opportunity to serve you again, ensuring a seamless and even more enjoyable experience. Warm regards, Evan, Night Audit!

Don't. Stay here given a choice

트립어드바이저 평점 1.0/5

JonnyLS TripAdvisor 인증 리뷰

Booked 6 superior doubles got two and 4 twin bedded rooms no explanation or apology, horrible breakfast where the food kept running out, no fresh fruit, Hot food overcooked and burned. Rude unhelpful staff ugly rooms with cheap furnishings and a badly designed bathroom. All in all a place to avoid.

Very poor quality hotel. In need of redecoration.

트립어드바이저 평점 2.0/5

MabdRosa TripAdvisor 인증 리뷰

Not a good hotel, two single beds in my room and they were tiny..! I think that they were beds for children. The bathroom was dated and badly laid out The furniture in the room was poor quality, the walls were all marked and in need of painting. The quality of the toilet paper was terrible. Tea coffee making facilities. The food at dinner and breakfast was nice

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 610 리뷰 9.2/10 위치
  • 771 리뷰 7.9/10 객실
  • 800 리뷰 8.7/10 서비스
  • 19 리뷰 7.6/10 인터넷 가격
  • 461 리뷰 8.4/10 조식
  • 304 리뷰 7.8/10 청결도
  • 93 리뷰 6/10 편의 시설

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Salzburg 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다(조식 및 추가 서비스 제외). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.