Mercure Bordeaux Lac Hotel 4성

고객 평점 (ALL 평가) 4.2/5 1,098 리뷰

Mercure Bordeaux Lac Hotel - Image 1
Mercure Bordeaux Lac Hotel - Image 2
Mercure Bordeaux Lac Hotel - Image 3
Mercure Bordeaux Lac Hotel - Image 4

호텔설명

호텔 추가 정보

  • A 2-minute walk from the Palais des Congrès and Exhibition Center

  • Near Lake Bordeaux

  • Pool, terrace and garden

  • 3 meeting rooms

  • Many family rooms

숙박

호텔 위치

Mercure Bordeaux Lac Hotel

Rue du grand Barail, Quartier du lac
33300 BORDEAUX
France

GPS:44.889323, -0.563521

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  1,098 리뷰

TripAdvisor 평가  3.5/5  701 리뷰

Hotel is good but restaurant not

트립어드바이저 평점 3.0/5

natalieb382 TripAdvisor 인증 리뷰

Normal Mercure Hotel, but staff was very nice and overall the hotel is great considering price, proximity to the stadium etc which was important for us seeing that we were there for the World Cup Rugby. However, we do not recommend the restaurant at all. Although the staff, especially an older gentleman, were very friendly, my husband was served very moldy cheese (and not the good mold of cheese, but the really green bad one...!). The problem is not only that it was off, it was also served in a way that this super visibly moldy green side was at the bottom, so if my husband had not looked at the cut off piece on his fork, he would have eaten it.... We never received a real heartfelt sorry or somewhat of a sign that they are sorry. No reimbursement, that we didn't have to pay the desserts or anything like this. Hence, the rating is only 3 stars.

Dear guest, We thank you for taking the time to write to us following your experience at the hotel. Your opinions are always valuable. We are sorry that the service at the restaurant did not live up to your expectations and for the inconvenience with our cheese. Rest assured that this is an exceptional situation and that we will inform the teams and to be extra vigilant so that this no longer happens within our establishment. We hope that this has not tainted the rest of your stay with us and that we can regain your trust. In this expectation, we ask you to believe in the expression of our best feelings. Regards, All Mercure Bordeaux Lac team.

Excellent family holiday location close to tram line

트립어드바이저 평점 5.0/5

Brendan K 가족 - TripAdvisor 인증 리뷰

We spent a fantastic 5 nights in this hotel at the end of July 2023. We got the A line tram into the city from the airport and then transfered to the C Line tram which dropped us off a 1 minute walk from the hotel. The location is perfect. Very quiet with lovely trees in the garden and around the pool creating shade. When we arrived the reception staff could not have been any more helpful. They even kept the kitchen open for us to get lunch as we arrived it was just about to close the lunch sitting. After flying from Ireland, we were thrilled that the staff were that willing to help us out. The staff were very friendly and spoke perfect English if we could not communicate in our broken French. Rooms were spotlessly clean every day and the hotel lobby /bar area was just beautiful with bright colourful furniture and an amazing water feature at reception. We had dinner in the hotel restaurant on 2 occasions and the food was very good, with the 3 course menu for 29euro being very good value for money. The pool was cleaned every morning and we were impressed that despite all the trees in the garden, we never found a single leaf or piece of debris in the pool. This is a sign of the care and diligence of the staff. Overall experience could be summarised as : 1. Great location by tramline for access to Bordeaux city. 2. Very friendly and attentative staff with good communication skills 3. Spotlessly clean hotel rooms, lobby, pool and garden 4. Great food in the restaurant. Will definitely return to this hotel in the future.

Absolute circus

트립어드바이저 평점 1.0/5

James M TripAdvisor 인증 리뷰

. Arrived after a long drive, just wanted to sleep. They give me room 515, I bring all my luggage up to my room, get unpacked, discover the safe doesn't work. They can't fix it because the engineer doesn't work on Tuesdays. So they offer me a new room, 511, I pack all my gear up and move. But the key doesn't work for 511, so back downstairs. They don't believe me, come back up to check and agree that it doesn't work. The lady said "the lock for 512 broke earlier this week". They give me room 411 on a lower floor. So now I have to go get a trolley from downstairs to get all my luggage in and out of lifts (there is only one lift so you have to wait for other people to go first. Room 411, there is a grim smell as soon as I open the door. I walk into the bathroom and realise my shoes are leaving footprints in the room, the carpet is soaked. And it's soaked with something that smells precisely like urine. Back downstairs for another room, and more shuffling, now I'm in 419. It has a safe that works and it doesn't smell of urine. Approx an hour spent faffing when all I wanted was to close my eyes. The staff were very nice and apologetic, but clearly something is wrong with their operational processes that a guest has to be checked in to 4 different rooms before he can be settled.

Worst check-in experience ever!

트립어드바이저 평점 1.0/5

JOSE MARIA S TripAdvisor 인증 리뷰

Incredible disappointing check-in counter staff. We arrived at 3pm and they asked us to wait for 5 minutes until our room was ready. I kept asking every 5-10minuted and they kept saying “give us 2 minutes”. We got our room after serious complaints at their staff at about 3.45Pm. Why do we have to pay in full for a room that should be ready at 3pm and we get it at 3.45pm? At times, the staff didn’t understand or spoke good enough English and had zero empathy or customer service attention! Definitely not a place to return if can be avoided

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Bordeaux Lac. I am really sorry that your experience with our receptionnist staff did not meet your expectations ; please allow me to express my sincerest apologies. Indeed, you did your check-in during a very full day and high activity in hotel and it was difficult to answer all clients at the same time. Please note that our staff do his best to serve you and satisfy you durnig your stay. I'm really sorry that your experience was bad. Be sure that it's an exceptional situation and that it won't happen again. We will inform service concerned and take measures to prevent future occurence ! We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sales Team

친절하고 하나하나 상세히 대답해줌

고객 평점 5.0/5

Leehakjun 비즈니스 - 전체(All) 통지 확인

체크인 부터 방 업그레이드 까지 모든것이 친절한 답변. 시설도 나쁘지 않고, 청소도 깔끔하게 해준다.

Dear Guest, Thank you for the great review of our hotel ! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, All Mercure Bordeaux Lac team

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 276 리뷰 8.6/10 위치
  • 780 리뷰 5/10 객실
  • 656 리뷰 8.3/10 서비스
  • 5 리뷰 2.9/10 인터넷 가격
  • 311 리뷰 3.7/10 청결도
  • 297 리뷰 7.6/10 조식
  • 178 리뷰 4.7/10 분위기
  • 175 리뷰 4/10 편의 시설

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