머큐어 호텔 베를린 시티 웨스트 4성

고객 평점 (ALL 평가) 3.8/5 720 리뷰

머큐어 호텔 베를린 시티 웨스트 - Image 1
머큐어 호텔 베를린 시티 웨스트 - Image 2
머큐어 호텔 베를린 시티 웨스트 - Image 3
머큐어 호텔 베를린 시티 웨스트 - Image 4

호텔설명

ALLSAFE 승인 호텔

호텔 추가 정보

  • 119개의 회의실

  • 자연 채광이 되는 현대적인 지상 업무 회의 및 이벤트 룸 8개

  • 차가운 음료, 스페셜티 커피, 스낵, 아이스크림을 제공하는 Kukime 로비 매장

  • 아름답고 조용한 테라스와 실외 수영장

  • 대중 교통, BER 공항 및 고속도로로 쉽게 이동 가능합니다.

숙박

호텔 위치

머큐어 호텔 베를린 시티 웨스트

Ohmstrasse 4-6
13629 베를린
독일

GPS:52.536032, 13.273297

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 조식
  • 회의실
  • 100% 금연 호텔
호텔 인근
  • 주차장

WEINLOUNGE

레스토랑은 현재 폐쇄되어 있습니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.8/5  720 리뷰

TripAdvisor 평가  4.0/5  678 리뷰

Overall OK stay. A good average.

트립어드바이저 평점 3.0/5

Rihaala TripAdvisor 인증 리뷰

Being close to a metro stop, parking, and price were our main drivers to choose this hotel, and it lived up to all of them. Additionally, the staff was very nice and service oriented. The facilities themselves did though appear somewhat aged carpet at the room entrance was bulging, and bathroom light came on in 3 different tempi, as the mirror light was old. The one big turn-off was though that there was staining on the wall next to the toilet, which made the bathroom seem uncleaned, which there was no other indication for. Additionally, and old pet-peave of mine. We are the type of guests, who are happy to re-use our towels for more than one day. So, we always hang up the towels, but coming back into the room we are not able to see, whether our towels were replaced, beause they are neatly folded. -How does that align with the policy of not changing the towels?

Dear guest, thank you very much for your positive rating and your kind feedback. Please be assured that we have immediately contacted external housekeeping. The foreman sensitized the employees. We thank you for your valuable information, this is the only way we can continually improve our service. We wish you all the best and look forward to welcoming you again. Warm greetings from Berlin.

Dated and description dosent match in any way.

트립어드바이저 평점 1.0/5

Flemming Kjer B... A Couples - TripAdvisor 인증 리뷰

We booked a suite, was just staying for one night to attend a concert nearby. In the description of the room it says a lot of super cool stuff about the room/suite, I guess it’s another room you’re describing. An example you write that it’s with an VIP bathroom with bathrobes… only linen in the bathroom was very thin worn out towels. We arrived one hour before normal checkin, as we had done the checkin on the Accor app, and was presented with the opportunity to chose when we arrived and therefore we hoped that our room would be ready one hour before. But sadly no.. we weren’t event asked if we would like to use the luggage room while we had to leave and come back. The hotel and rooms are quite dated, and to be honest a little more sufficient cleaning and smiling service could make up for some of that. My pictures are showing you the vip bathroom, everything that had been white once had now by the help of many years now turned yellow. Please note the disgusting toilet seat. WiFi not working in most of hotel and certainly not in the room.

Not 4 star!

트립어드바이저 평점 2.0/5

Whitetower1 비즈니스 - TripAdvisor 인증 리뷰

The Mercure Berlin West is not a 4 star hotel more like a 3 star. Many of the claimed features listed either don’t exist or aren’t working. For instance there is no restaurant only a breakfast room. No minibar, the pool is drained and I never saw the bar open. The internet is poor dropping in and out. The worst experience is the hotel was overheated from an unidentifiable source requiring me to keep my window open all night despite the traffic noise and noise from nearby buildings. The tv had limited channels in non German language and the bed was uncomfortable. The staff were very good and the hotel is very clean the only two positives.

인터넷이 너무 느림

고객 평점 2.5/5

K. 비즈니스 - 전체(All) 통지 확인

숙소에 머무는 동안 와이파이가 너무 느려서 업무를 진행할 수 없었습니다. 직원에게 별도로 등록할 수 있는 ID와 패스워드를 받았지만, 등록 후에도 속도는 별로 달라지지 않았습니다. 너무너무 불편했습니다. 결국 그 문제 때문에 숙소를 옮겼습니다. 그리고 직원의 실수를 숙박비가 10유로 가까이 잘못 계산됐습니다. 처음에 문제를 제기했을 때 도시세와 부가세 때문이라며 문제가 없다고 답했습니다. 다음날 다른 직원에게 다시 제기하자 한참만에 계산 실수를 인정하고 신용카드로 차액을 환불해주겠다고 했습니다.(아직 카드 환불 승인은 되지 않았습니다) 직원의 실수로 숙박비가 잘못 계산됐고 바로 잡는데에 한참의 노력이 필요했던 것에 비해 나는 충분한 사과를 받지 못했습니다. 아쉬운 점입니다.

Dear guest, thank you for your feedback. We sincerely apologize for the calculation error. When you came to the reception the next day it took a little while to find the mistake. We did everything we could to understand each other, which was a bit difficult with google translator. Your credit card should have been credited in the meantime. We wish you all the best. Greetings from Berlin.

Great value stay, quiet area next to U-Bahn station

트립어드바이저 평점 4.0/5

SimonB1980 TripAdvisor 인증 리뷰

I chose this hotel as I was touring Berlin with a friend for a few days, but he was arriving a couple of days later than me. This proved to be a great option in terms of budget, distance from the city centre and proximity to public transport. Once you come up the steps from the U-Bahn at Siemenssdamm, it’s immediately to your right. The member of staff in the reception was warm and friendly and spoke very good English as my German is not very good after studying it a little at school 25 years ago. The room was large, very clean, and well-equipped. It was too warm for me, and turning the air con down didn’t help, but the window opens very wide. The bathroom also had a bath which was a bonus. The bed is firm which I really enjoyed, but I appreciate that won’t be to everyone’s liking. I’m sure I requested the room not to be serviced but the maid had been in every day. I didn’t use the TV but the Wi-Fi was a little patchy and slow at times. There is plenty of plug sockets including one near the bed. There was a soft light on the floor lamp and a desk lamp which was great. I had the buffet breakfast one morning, which had a great and varied selection of hot and cold food, this included cereals, bread, cold meats, cheeses, eggs, sausages, fresh juice, tea, and coffee. There is a supermarket across the road open till 10 pm, which was handy to get food for dinner. Yeah, it is quiet, and felt safe. I couldn’t hear any noise from any adjacent rooms. If I’m visiting Berlin in the future on my own, I will probably stay here again.

Dear Simon, thank you very much for your detailed words and your very positive review. :-) We look forward to welcoming you again in our house. Until then we wish you all the best. Many greetings from Berlin.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 596 리뷰 8.8/10 위치
  • 1,021 리뷰 4.4/10 객실
  • 777 리뷰 8.4/10 서비스
  • 41 리뷰 3.6/10 인터넷 가격
  • 544 리뷰 3.4/10 청결도
  • 484 리뷰 7.7/10 조식
  • 426 리뷰 4.4/10 안락함
  • 334 리뷰 3/10 분위기

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