Novotel Antwerpen 3성

고객 평점 (ALL 평가) 3.9/5 536 리뷰

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Luithagen Haven 6, 2030 Antwerp, Belgium

호텔설명

호텔 추가 정보

  • Recently renewed rooms, lobby, bar and conference rooms

  • Located just outside the LEZ-zone, and only little drive away from public transportation

  • American breakfast buffet, Bar&Brasserie Foodsquare, conference rooms

  • Free WiFi, Free parking, Free outdoor swimming pool AND Free Fitness

숙박

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호텔 위치

Novotel Antwerpen

Luithagen Haven 6
2030 Antwerp
Belgium

GPS:51.267251, 4.400705

전화
팩스 +32 3 541 70 93

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 조식
  • 바
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

FOODSQUARE BAR AND BRASSERIE

Bar and Brasserie Foodsquare is a place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  3.9/5  536 리뷰

TripAdvisor 평가  3.5/5  727 리뷰

Room is fine but location awful

트립어드바이저 평점 2.0/5

Compass43913813365 비즈니스 - TripAdvisor 인증 리뷰

The staff were kind and helpful and the room clean and comfortable. But the location only works if you have a car. Surroundings are grim and getting there from central Antwerp was pure hell. The error was made by my travel agent so I do not fault Novotel. Only upside was nearby Hechi restaurant the only eatery within many kilometers which offers a fixed price buffet that is very good if you are very hungry.

Dear Guest, Thank you for your review. We're delighted to hear that you found the room clean and comfortable and our staff kind and helpful. Our team takes pride in providing excellent service and it's heartening to know this was evident during your stay. We understand that our location posed a challenge for you without a car, and we appreciate your feedback on this matter. It's important to us to ensure all our guests have a pleasant experience, and we're glad you enjoyed the convenience of the nearby Hechi restaurant. For future visits, please note we are just a short drive from Antwerp city centre and have a tram stop nearby, offering a 20-minute journey to the city. We hope to welcome you back on another stay. Best wishes, Marc Martens, General Manager

Tired Hotel

트립어드바이저 평점 2.0/5

Matt D 가족 - TripAdvisor 인증 리뷰

Out of the city a fair way. Old and tired and in need of a renovation. Booked for 2 adults and 2 teenagers and room was way too small and one of the teens had to sleep on the floor as fold out bed was a single. Staff were good and parking was free. Restaurant wouldn’t give me a proper knife and fork to take back to my room as I might steal it…..

Dear Matt, We thank you for taking the time to send us your feedback. We're glad to hear that you found our staff accommodating and that the complimentary parking was a plus for your stay. It's unfortunate to hear that the room size did not meet your expectations, especially with teenagers in tow. Our rooms are designed to accommodate families comfortably, with sofabeds intended primarily for younger children. However, we understand that comfort is paramount, and we regret any inconvenience caused. Regarding the restaurant utensils, our policy aims to ensure all our guests have access to our facilities, and we apologize if this caused any frustration. Our team is always on hand to assist with dining needs within the restaurant. The whole team hope to have the pleasure of seeing you again. Best wishes for the New Year! Marc Martens, General Manager

Terrible beyond limit

트립어드바이저 평점 1.0/5

Olumide J TripAdvisor 인증 리뷰

Extremely poor service right from coming inside the reception. Never been to hotel where receptionist will look at you because we are black family she decided to give nasty attitude towards my family. No communication or whatsoever regarding the hotel or how operate the electricity in the hotel. What a racist hotel and nasty behaviour from the receptionist.

Dear Olumide, We appreciate feedback from our guests, however, we absolutely cannot accept your comment. We must respectfully disagree with the characterization of our team as racist. We take great pride in our efforts to ensure a welcoming environment for all guests. In the case of your reservation, there was a discrepancy in the number of expected guests upon your arrival. Our dedicated reception team member made every effort to accommodate you without imposing additional charges, even though this went against our safety protocols. We believe that the actions taken reflect our commitment to providing excellent service to every guest. We kindly request you reconsider your comment, as such serious accusations can have legal implications. Regards, Marc Martens, General Manager

Bed bugs 🐛

트립어드바이저 평점 1.0/5

Connector30054736953 TripAdvisor 인증 리뷰

Do not stay here. This hotel has bed bugs! The customer service is appalling. I'm still waiting on my refund! DO NOT STAY HERE!!!!!! 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 THE BEDS ARE ALSO ROCK HARD AND THE PILLOWS ARE FLAT 🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛🐛 WE WAS PROMISED A REFUND AND NEVER GOT ONE!!!!!!!!

Dear Guest, Thank you for taking the time to share your experience with us. We are glad to hear that you appreciated our hotel's location. However, we are sorry to hear about the issues you encountered during your stay. We take all feedback seriously and have taken note of your concerns regarding the bed and pillows. Our hotel is committed to providing a comfortable stay for all our guests, and we can provide extra blankets upon request to ensure a good night's sleep. Regarding the refund, we understand your frustration and apologize for any inconvenience caused. As you booked your stay through Expedia, the refund process might take longer than expected. We recommend contacting Expedia directly for further assistance on this matter. Concerning the bed bugs issue, we have taken immediate action and had a specialized company inspect our hotel, and they found no evidence of bed bugs. We assure you that maintaining a clean and hygienic environment is our top priority. We hope to have the opportunity to welcome you back in the future for a better experience. Kind regards, Marc Martens, General Manager

Don’t Mind the Negative Reviews! 😜

트립어드바이저 평점 5.0/5

adrienmanuel86 가족 - TripAdvisor 인증 리뷰

The rooms are very clean, and the staff is extremely attentive! The Novotel restaurant offers regional dishes (admittedly a bit salty), but they are quite good and come in handy when you don’t feel like leaving the hotel after a long day on the road. This hotel is ideal for families as there are activities for children. Moreover, being away from the city center is an advantage because Antwerp’s city center is restricted to polluting vehicles, with a fine of 150 euros. Additionally, the parking is not free, unlike the hotel’s parking! So, I recommend taking the tram, which is right next to the hotel! 👌🏻

Dear Adrien, Thank you for sharing your review. We are delighted to hear that you found our rooms clean and our team attentive. It's great to know that you enjoyed the regional dishes at our restaurant. Our hotel indeed focuses on providing a family-friendly environment, and we're glad that you appreciated the activities for children. Thank you for highlighting our convenient location, away from the city centre's restricted areas and with free parking. We're glad that you found the nearby tram stop useful for exploring Antwerp. We always strive to offer the best possible experience for our guests, and your feedback is truly valuable. We hope to welcome you back. Best wishes,

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 328 리뷰 7.3/10 위치
  • 860 리뷰 4.9/10 객실
  • 592 리뷰 7.5/10 서비스
  • 43 리뷰 5.5/10 인터넷 가격
  • 431 리뷰 4.7/10 안락함
  • 404 리뷰 3.5/10 청결도
  • 345 리뷰 6.5/10 조식
  • 223 리뷰 4/10 분위기

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