Novotel Valenciennes 4성

고객 평점 (ALL 평가) 4.2/5 828 리뷰

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호텔설명

호텔 추가 정보

  • Enclosed private car park equipped with a Tesla Supercharger

  • 200 m2 of adaptable lounges with natural light

  • La Balancelle brasserie within the hotel, open to everyone

  • Tree-lined park and summer terrace

  • Non-heated outdoor swimming pool open during the summer

숙박

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호텔 위치

Novotel Valenciennes

Rue de Maugre, Parc Activites l'Aerodrome
59220 ROUVIGNIES
France

GPS:50.337038, 3.454964

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 애완 동물 동반
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 조식
  • 회의실
  • 100% 금연 호텔
  • 룸 서비스

La Balancelle - Brasserie Maison

Come discover our brasserie, La Balancelle, with a menu of simple high-quality gourmet cuisine inspired by local recipes and a friendly, relaxed atmosphere. Everyone meets there, so we hope to see you soon!

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.2/5  828 리뷰

TripAdvisor 평가  3.5/5  507 리뷰

친절하고 기분 좋은 숙박

고객 평점 4.5/5

H. 가족 - 전체(All) 통지 확인

고속도로에서 아주 가까운 곳으로 주변에 다른 시설이 없는게 장점이지만 단점일수도 있겠습니다. 저녁은 호텔에서 먹었는데 상당히 만족스러웠습니다. 객실은 깨끗하고 화장실에 곰팡이도 없고 배수도 아주 잘 돼요. 수영장이 보이는 방에 묵었는데 전망이 좋더라고요. 아주 만족스러운 숙박이었습니다.

Mr H. YOUNGPIL Toutes l'équipe du Novotel Valenciennes vous remercie pour votre commentaire. Sachez que nous mettons tous en œuvre pour satisfaire nos clients. En espérant vous recevoir très bientôt dans notre établissement. Bonne journée. Aurore Novotel Valenciennes

It’s our 3rd time, for this one for the week of Christmas 2023, and it has been the best experience so far!

트립어드바이저 평점 5.0/5

522vanyad Couples - TripAdvisor 인증 리뷰

A special thank you to Amaury S. for his amazing hosting management and kindness, thank you to Aurore for her creative skills in our room and for her service and kindness. Gwenn, Abdel and the whole team are simply very attentive and kind. Our room was very nice and fresh, the breakfast: various and delicious, the lobby and the dining area: very stylish and pleasant. We will come back for sure :) Vanya DD & Francois D

Dear Sir, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Odd hotel.

트립어드바이저 평점 1.0/5

pete f TripAdvisor 인증 리뷰

Over the friendliest possible feedback that the food was (the steak) was not of the highest quality, or, properly prepared (tough as a boot); the night Concierge threw her toys out of the pram and stormed into the most bizarre reaction in front of everyone . Just surreal.

good place to stop

트립어드바이저 평점 4.0/5

dorotaraeside Solo travel - TripAdvisor 인증 리뷰

Great location - close to motorway and 10 min drive to a shopping centre with petrol station 24/24 good choice of food for breakfast, an amazing staff and very helpful - lady at the reception desk who wanted practise her English - super star. Unfortunately, the air condition didn't work in the room

Dear Madam, It is with great pleasure that we receive your compliments. We will not fail to share your opinions with our teams. Your satisfaction is the greatest reward for our staff who invest daily to offer you impeccable service. We hope to have the pleasure of welcoming you again very soon. Sincerely, Amaury S. Accommodation Manager Novotel Valenciennes

Existing issues weren't mentioned prior to our arrival, no apology or countermeasures from staff

트립어드바이저 평점 2.0/5

claudiasC8485TU 가족 - TripAdvisor 인증 리뷰

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a working pool and a cool room really are a game changer on a hot day for tired travellers who are paying a good amount of money for a relaxing night in a hotel that mentions a pool on their website.

Dear Madam, Thank you for taking the time to write to us following your stay at the Novotel Valenciennes. We are sorry that the service did not live up to your expectations, and we ask you to accept our sincere apologies. We have taken note of all of your comments and apologize for the inconvenience caused. We regret that you suffered from the heat in your room. We just went through a heat wave and our air cooling system was unable to cope with the very hot weather. We are sincerely sorry and apologize to you. I hope you will give us the opportunity to regain your trust during a future visit. Please do not hesitate to contact me directly. Best regards, Amaury S. Accommodation manager Novotel Valenciennes

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 150 리뷰 8.4/10 위치
  • 432 리뷰 5.7/10 객실
  • 441 리뷰 9.1/10 서비스
  • 6 리뷰 5.6/10 인터넷 가격
  • 175 리뷰 7.9/10 조식
  • 124 리뷰 6/10 분위기
  • 114 리뷰 6.1/10 청결도
  • 92 리뷰 5.6/10 편의 시설

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