メルキュール ドバイ バーシャ ハイツ ホテル スイーツ アンド アパートメント

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 35 件のレビュー

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Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300, 500300 ドバイ, アラブ首長国連邦

説明

ホテルのその他の情報

  • メルキュールドバイバーシャハイツは、シェイクザイード通りに新しいモダンなホテルスイートをオープンします。

  • インターネットシティ、メディアシティ、ナレッジビレッジの商業拠点として便利な場所にあります。

  • 地下鉄「ドバイインターネットシティ」駅の正面に位置しています。

  • 新しい408のスイートには、すべて人間工学に基づいて設計された広々としたリビングルームがあります。

  • 当ホテルには、8室の新しいミーティングルーム、オールデイダイニング、カフェラウンジ、スポーツバー、プールバーがございます

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ホテル所在地

メルキュール ドバイ バーシャ ハイツ ホテル スイーツ アンド アパートメント

Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300
500300 ドバイ
アラブ首長国連邦

GPS:25.101158, 55.173058

電話番号
ファックス +971 4 381 8840

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

DAY & NIGHT

Enjoy a delightful meal at Day&Night, ideal for luncheons or quality time with family and friends. Relax indoors or step out onto the outdoor terrace for an al fresco experience and savor international flavors for breakfast, lunch or dinner.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  35 件のレビュー

トリップアドバイザーの評価  4.5/5  2,654 件のレビュー

Unforgettable stay

トリップアドバイザーの評価 5.0/5

Mohamed A トリップアドバイザー認証口コミ

The Hotel is amazing rooms are clean ,variety of the food and the quality are so nice ,the staff are very good specially Mostapha at the front desk he is very helpful and keen to give professional services for us For sure I will come back again..

Dear Mr. Mohamed, Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our team. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

The worst hotel ever!

トリップアドバイザーの評価 1.0/5

Waheba B トリップアドバイザー認証口コミ

I stayed here during covid period in 2022 and the stay was then excellent and good! This time it was from the beginning terrible. We checked in on 16th april 2024 we got what they gold an upgrade but it was a room that wasn’t been used for a while. The cleaning was so bad after a few days we complained and by then they started to clean better and provide everything that was needed such as towels water! Everyday we had to call housekeeping for all the things that where missing. The card for the room didnt work. We were on the 34 floor so it happened 6 times that we got all up and the card didnt work so we had to go to the reception and activate the card again. After a long tiring day it became frustrating. So we asked for an extension because we wanted to stay longer in dubai. But we had so much luggage and didnt want to move to another hotel again. So when we went to extend they said that the first booking wasnt paid. I checked with booking.com and they said that they got a canceling from the hotel and that we had never checked in. So another frustration. I had my creditcard upstairs and the lady from the reception followed me to the room with the machine like if I wasnt going to pay. I felt intimidated by putting the machine my face. I complained about this to the management and I received an apology without looking at me. It was like talking to a machine an not feeling heard. It was terrible! The food in the restaurant was bad i found a few times eggshells in the omlet. The pineapple was from a can instead of fresh. The swimming pool is small and crowded a few beds comparing to the amount of people in the hotel. I am not recommending this hotel to any one! I had the worst time! Maybe they didnt have that many guests during covid why the service was better but now they an attitude and are not that friendly as before.

Dear Valued Guest, Thank you for sharing your experience with us, although I'm sincerely sorry to hear that your recent stay fell short of your expectations. I apologize for the inconvenience you encountered during your stay, particularly with the cleanliness of your room and the issues with your key card. It's disappointing to hear that you had to consistently call housekeeping for missing items and that you experienced difficulties with extending your stay due to a misunderstanding regarding your booking. Your feedback regarding the service at the reception and the quality of the food has been duly noted, and I assure you that we take such matters seriously. Rest assured, we will address these concerns with the relevant departments to ensure improvements are made. Please accept my sincere apologies once again for the shortcomings you experienced during your stay. We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If you would like to discuss your concerns further, please don't hesitate to contact me directly. Sincerely, Mohamed Elatik Rooms Division Manager

Good hotel with a bit shabby housekeeping

トリップアドバイザーの評価 3.0/5

susantas2013 ビジネス - トリップアドバイザー認証口コミ

The rooms are good as long as they deliver what they promise. The breakfast was good with plenty of choices. The housekeeping is really worst, you are expected to follow them up everyday to clean the room, and their patent reply was that you are a long term guest. Then you need to reason with them that 3 days are not long term. Other than this hiccup, things are ok

Dear Valued Guest, Thank you very much for taking your time to write about your experience in our hotel. We are happy to know that you were able to appreciate our rooms and breakfast. However, I would like to apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future. I hope you will give us a chance by staying with us again to show you that your disappointment with your first stay with us was an exception. Again, we are genuinely sorry for your experience and thank you for sharing your comments. Sincerely, Mohamed Elatik Rooms Divsion Manager

Good

トリップアドバイザーの評価 5.0/5

larry b トリップアドバイザー認証口コミ

Senses, the staff are very amazing and the foods are so nutritious and delicious. very clean environment attractive and decent.

Dear Valued Guest, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praises. It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

Staff are amazing

トリップアドバイザーの評価 5.0/5

YinYin K Friends getaway - トリップアドバイザー認証口コミ

I was there with friends very first time, staffs were welcome,friendly and suggested about what can I have for a hotelier discount as well 🤩I will definitely come back again because of your nice services and advised,specially Lakshitha,Aushan and Angelica thank you so much!!!!

Dear Ms. Yin, Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our hosts. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。