Raffles Makati 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 525 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Labelled ALLSAFE

  • Spacious, all-suite accommodation

  • Located in the same hotel complex as Fairmont Makati

  • Seven exciting dining outlets, including rooftop bar and French Provençal brasserie

  • Outdoor swimming pool, Willow Stream spa and fitness centre

当ホテルの客室

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ホテル所在地

Raffles Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI
Philippines

GPS:14.5513, 121.0231

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  525 件のレビュー

トリップアドバイザーの評価  5.0/5  865 件のレビュー

2023エクセレンス認証

快適なプール

お客さまの声 4.0/5

Funako カップル - 確認済みレビュー すべて

お風呂に不備があった。お湯がなかなかたまらなかった。

Dear Ms. I., We very much appreciate your comments regarding your stay at the Raffles Makati. We're delighted to hear that you enjoyed our comfortable pool area. However, we're sorry to hear about the inconvenience you experienced with the bathroom's hot water availability and the need for improvement during cocktail time. To assist us in addressing this matter effectively, could you kindly provide us with additional details regarding your comment on the improvement required for cocktail time? Your insights are invaluable to us as we strive to enhance every aspect of our guests' experiences. Thank you for your cooperation, and we look forward to receiving your further comments. In the meantime, we remain at your service should you need any further assistance. Sincerely, Levy Manahan Guest Experience Manager

Amazing Hotel

トリップアドバイザーの評価 5.0/5

John3k トリップアドバイザー認証口コミ

Has to be the best hotel we have ever stayed in! The staff make sure everything is perfect, they are friendly, helpful and efficient. Our room was amazing, spacious, well furnished and clean. The bed was comfortable, the walk in wardrobe very spacious and the bathroom with both bath tub and shower also very spacious. The complimentary fruit was a welcome bonus, as was the all day complimentary soft drinks. We had both the buffet breakfast and the a la carte. Both are excellent. For a more relaxed atmosphere we recommend the a la carte. The hotel itslef is in an excellent location, just a few minutes walk from the many malls that are in this area of Makati. The writers bar is a good choice for afternoon tea, this is accompanied by violin or piano music by very accomplished musicians. If you have a request just let them know. Everywhere was kept spotlessly clean and there can be no complaints about the hotel itself or the staff. Big thanks to Erwin and Miguel, so friendly and always willing to help out. On returning to Manila we would definitely stay here again, we would not even consider an alternative hotel, this one is perfect!

Dear John3k, Thank you very much for taking the time to leave us feedback about your recent stay at Raffles Makati. We are truly appreciative of the very kind words you've shared with us. We are delighted to hear that you particularly enjoyed our culinary offerings, dining establishments, and the service of our colleagues. Rest assured that your compliments have been duly noted and will be shared with the relevant departments and leaders, in recognition of their efforts and continued commitment towards service excellence and unforgettable experiences at Raffles Makati. Thank you once again for your high praise. We at Raffles Makati look forward to the pleasure of welcoming you back to our hotel for even more memorable stays in the future! Respectfully, Levy Manahan Guest Experience Manager

Good experience

トリップアドバイザーの評価 4.0/5

Teodoro Jr R トリップアドバイザー認証口コミ

Good except for the afternoon tea where the pastries size diminished compared to my previous stay. They would need to review the portion and sizes of the pastries. I dont see the value for money with the changes they made. Hope they do better. I have been using Raffles for Family Staycation and will continue to do so.

Dear te0d0r0jrr, Thank you very much for leaving feedback regarding your recent stay at Raffles Makati. While we are delighted to hear that your stay was mostly pleasant, it equally disappoints us to know that you were not as pleased with our afternoon tea servings. Please rest assured that your feedback has been duly noted and forwarded to our Culinary team for investigation and correction, in the hopes of avoiding similar dissatisfaction in the future. We at Raffles Makati remain committed to service excellence and unforgettable experiences. As such, feedback from our valued patrons, such as yourself, is always of great importance to us. Thank you once again for sharing your experience with us, and we look forward to having the pleasure of welcoming you back for more stays in the future. Respectfully, Levy Manahan Guest Experience Manager

Good hotel

トリップアドバイザーの評価 4.0/5

Richard W トリップアドバイザー認証口コミ

Really nice. Close to airport. Loved both (not too big) the scale and quality of the buffet on the ground floor. Rooms on 9th floor especially good. Two nice pools. One tip. Traffic can be crazy. Get a hotel car to the airport, not an uber or taxi as some of the taxis don't seem to know where they going (e.g. to private airport hanger).

Dear X5056Plrichardw, Thank you very much for taking the time to leave a review regarding your recent stay with us at Raffles Makati. While we are delighted to hear that you enjoyed your stay with us, we are disappointed to learn that your experience may not have been entirely up to par. Please accept our humble apologies for inconveniences or discomfort caused during your visit. Rest assured that your good feedback for our buffet and rooms have also been duly noted and forwarded to the relevant teams and departments in recognition of their commitment to our promise of service excellence and unforgettable stays. Once again, thank you for sharing your experiences with us. Should you have any further matters of concern or details that you feel may be improved on, please do not hesitate to reach out to us. We look forward to having the pleasure of welcoming you back to our hotel for a much more memorable experience in the future. Respectfully, Levy Manahan Guest Experience Manager

the butlers are very good they always smiling and respectable. hoping that we see them again on my next visit to the phi

トリップアドバイザーの評価 5.0/5

C7312LDaracelis トリップアドバイザー認証口コミ

the service are amazing. everything are ok. clean room, lavatory clean and organize. complimentary breakfast is not good not satisfy for the amount you pay not much selection hope in the future they change the menus. the pillows are too soft.

Dear C7312LDaracelis, Thank you very much for leaving a review about your recent stay at Raffles Makati. We are thrilled to hear that your experience was made all the more pleasant by the service of our colleagues. Please rest assured that your compliments for them have been duly noted and shared to their departments and leaders, in recognition of their excelling efforts towards Raffles Makati's commitment to guest satisfaction. However, we are equally disappointed to learn that you were not as satisfied with our breakfast options and our pillows. We are thankful for your insights regarding the aforementioned, and have noted them for discussion and correction with the relevant departments, as we strive to continually improve and deliver only the utmost satisfaction and most memorable experiences. Once again, thank you for taking the time to leave us feedback. We hope to have the pleasure of welcoming you back to Raffles Makati for an even more unforgettable stay in the future. Respectfully, Levy Manahan Guest Experience Manager

との提携 TripAdvisor

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