Swissôtel Amsterdam 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,211 件のレビュー

Swissôtel Amsterdam - Image 1
Swissôtel Amsterdam - Image 2
Swissôtel Amsterdam - Image 3
Swissôtel Amsterdam - Image 4
Damrak 96, 1012 LP AMSTERDAM, Netherlands

説明

ホテルのその他の情報

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

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ホテル所在地

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

電話番号
ファックス +31 20 522 3225

アクセスと交通機関

ホテルサービス

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敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,211 件のレビュー

トリップアドバイザーの評価  4.5/5  1,673 件のレビュー

2023エクセレンス認証

Ripoff

トリップアドバイザーの評価 1.0/5

Ravenclaw27 Couples - トリップアドバイザー認証口コミ

Stayed one night before our tour began. At $550 for just one night, Was overcharged--twice their customary rate. And it didn't even include breakfast!! To make matters worse, housekeeping never showed up and cleaned our room the first day. The hotel insisted that I had put out a sign saying I didn't want the room cleaned, which is absolutely NOT true. I've noticed from reading other reviews for this hotel on Tripadvisor that we are not the only guests that the hotel has pulled this with. Also noticed that the curtains in our room were stained. Would never recommend this hotel

Not recommended at all

トリップアドバイザーの評価 1.0/5

Daniel G トリップアドバイザー認証口コミ

Location is nice, in the centre of the city. But very poor service, rooms are due of maintenance and staff are not friendly at all. Didn’t recognise my Accor Diamond status even thought I’ve talked to the Manager Mr Andrea but noting change. There are many options around an a much better price.

Dear Mr Daniel G, Thank you for taking the time to share your review. We are delighted to hear that you appreciated our central location in the vibrant heart of Amsterdam. However, it concerns us that you felt the service did not live up to the high standards we strive to uphold. While we constantly aim to maintain our facilities to the best possible standard, we regret any impression that our rooms require maintenance. We also take great pride in our staff's professionalism and are disheartened to learn that you found their demeanor to be less than friendly. Concerning your loyalty status with Accor, we genuinely value our loyal guests and apologize for any oversight in acknowledging your Diamond status. Please be assured that we are committed to providing personalized service and an exceptional guest experience. We would be grateful for the opportunity to regain your trust. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Wencke Bolsius, General Manager

Great hotel in a very central location

トリップアドバイザーの評価 5.0/5

Laura D トリップアドバイザー認証口コミ

The hotel is well placed next to Dam Square just 10 mins walk from the train station. There is a tram stop just outside the front door. On check in the staff were extremely friendly and welcoming. The room was a great size with a very comfortable king size bed. The bathroom was lovely with a fantastic rainfall shower. Tea and coffee making facilities and a mini bar are also in the room.

Dear Ms. Gs, Thank you for sharing your experience at our resort. We are thrilled to hear that our prime location next to Dam Square added convenience to your stay, making the city's attractions easily accessible. Our team takes great pride in offering friendly and welcoming service, and we are pleased that this was a highlight for you. The comfort of our guests is a top priority, so it's gratifying to know that the king size bed and the spaciousness of your room provided you with the restful experience we strive to offer. It's delightful to learn that the bathroom with its fantastic rainfall shower met your expectations for relaxation, and that the in-room amenities such as tea and coffee making facilities and the mini bar contributed positively to your stay. Regards, Wencke Bolsius, General Manager

Great location, but you're out of cell service (voice/4G/5G). Clean rooms, nice bathroom, plenty of storage.

トリップアドバイザーの評価 4.0/5

erlingormar トリップアドバイザー認証口コミ

Went here with two colleagues, so three rooms in total. I liked the bathroom (walk-in rainfall shower) and the quality of bedding. Room had plenty of storage space and multiple options for lighting. Location is excellent, a 10-minute walk from the Central Station. I think the only thing I was surprised by, was that as soon as we left the lobby and entered the elevators, all cell phone reception was pretty much cut off: phonecalls didn't go through and 4G/5G reception was useless. This forced us on to the hotel WiFi, which I generally do not like (security reasons) but had decent speed nonetheless. This applied to all three rooms (on the 2nd, 4th and 5th floors). Not sure what can be done about this, given that the space between the surrounding buildings is just a few feet and it's all made of stone through-and-through. However, safety reasons might warrant something to be done about this: for example, there's no way of using your cellphone to make a direct phonecall if something unexpected were to happen.

Dear Sir, Many thanks for having taken the time to review your stay. We are thrilled to hear that our central location and the modern comforts of your room, including the walk-in rainfall shower and the quality of our bedding, met your expectations and contributed to a pleasant experience. We regret to hear about the issues you faced with cell phone reception within the hotel. Our historic building's structure does indeed sometimes impact signal strength. However, we are continuously looking for ways to enhance all aspects of our guests' stay, and this concern is no exception. We are glad, though, that you found our WiFi service to be satisfactory in terms of speed and reliability. It is delightful to know that the ample storage space and lighting options in your room were to your liking, allowing for a comfortable and well-lit environment during your visit. We hope that we may have the pleasure of welcoming you again. Kindest regards, Wencke Bolsius, General Manager

Special Swissotel

トリップアドバイザーの評価 5.0/5

frankanddorothy トリップアドバイザー認証口コミ

Swissotel in Amsterdam is a perfect place to stay, with superb staff who look after you so well. A special mention to the guy on the bar, who is a great asset to Swissotel. Right in the heart of the city, it is a must stay. Food is special, and the lovely ambience of the restaurant makes this hotel outstanding in every way. Cannot wait to return xx

Dear frankanddorothy, It is a pleasure to receive your positive feedback following your recent stay. We are delighted to hear that our staff made a lasting impression with their attentive service, and we will certainly pass on your compliments to our bar team member who you've highlighted as a great asset. Our central location indeed offers the perfect base for exploring the heart of the city, and it's fantastic to know you took full advantage of this. The culinary experiences at Swissotel Amsterdam, along with the ambience of our restaurant, are something we take great pride in, so your kind remarks are especially appreciated. Your eagerness to return is the highest compliment we could hope for, and we look forward to welcoming you back to our hotel. We look forward to welcoming you back on a future visit. Kind regards, Wencke Bolsius, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 456 件のレビュー 6.8/10 朝食
  • 178 件のレビュー 4.5/10 設備
  • 29 件のレビュー 5.7/10 バー＆飲料

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Amsterdamのすべてのホテル

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