Fairmont Beijing

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 244 件のレビュー

Fairmont Beijing - Image 1
Fairmont Beijing - Image 2
Fairmont Beijing - Image 3
Fairmont Beijing - Image 4
8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District, 100022 BEIJING, China

説明

ホテルのその他の情報

  • Labeled ALLSAFE

  • Centrally located Beijing hotel near the Silk Market and Ritan Park

  • A landmark with a rose gold façade and opulent, art-driven interiors

  • Premium international and Asian cuisine, including Beijing specialties

  • Multi-level spa with stunning city views and a glamorous indoor pool

当ホテルの客室

ホテル所在地

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District
100022 BEIJING
China

GPS:39.905488, 116.45205

電話番号
ファックス +86 10 8507 3999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  244 件のレビュー

トリップアドバイザーの評価  5.0/5  3,593 件のレビュー

Dated, needs investment, terrible spa (mostly not working), decent breakfast

トリップアドバイザーの評価 3.0/5

AMO308 トリップアドバイザー認証口コミ

Liked: Breakfast was nicely catered, with fresh produce at a buffet, and separate hot plates, with an omelette chef who was very good. Room (Junior Suite, GOLD access) was spacious and the bed was comfortable. Staff were friendly, but level of spoken English were not good, except for 1 or 2 members. Similarly my Mandarin is terrible so we got by thanks to Google translate apps - they were always friendly and helpful. Gold lounge was a nice addition for a quick snack and or drink before leaving / arriving back after a long day sight seeing. Disliked · The spa is terrible. Dated and tatty. Steam rooms didn't work. Jacuzzi jets didn't work (2 did, but were barely effective / noticeable) with masking tape over the switches to operate. This spa needs serious investment. Very very disappointing, as booked because the hotel had a good spa (Fairmonts usually do have excellent spa facilities when they have one!) Rooms were too warm. I really dislike when a major hotel chain does not allow you to control individual room temperatures. Mine would not go lower than 19.5, which is too hot. Beijing was also unseasonably warm last week. Staff brought in a fan - noisy - and tried their best but that was all they could do they said. I wouldn't stay here again when I am back in Beijing, and it has surprised me that Fairmont have allowed the facilities here to date as they have.

Pathetic at Best

トリップアドバイザーの評価 1.0/5

JaniseSingapore トリップアドバイザー認証口コミ

On a Tuesday (26th March), the hotel was unable to serve any food- no room service, Cut was not operating. This is unbecoming of a 5* hotel. Also, hotel staff could not communicate in English and had to bring an app up to the room for help. Breakfast used to be delicious- but now quality and taste are poor. Dumpling skin is so thick- one might as well be eating dough. Chinese food variety and quality are very poor. Was not offered my Welcome drink despite staying for 10 nights. When asked, I was given a voucher. At the lounge, there was no one who could prepare drinks so I was given English tea..as my welcome drink.

Dear Ms.Janise, Thank you very much for taking the time to review our property on Tripadvisor. I'm really sorry that our team had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. I will do depth investigation base on your feedback. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel. Sincerely, Faye Zhao Guest Experience Director

Don't operate 24 hour room service

トリップアドバイザーの評価 1.0/5

Suresh_Dissanayake ビジネス - トリップアドバイザー認証口コミ

I called the room service to eat something. The operator says room service is closed however menu says they operate 24 hours. Even in a 4 star business hotel room service operate 24 hours. I ended up starving in the night. Very disappointing.

Dear Suresh, Thank you very much for taking the time to review our property on Tripadvisor. I'm really sorry that our Food and Beverage team had failed to meet and exceed your expectations, please allow me to express my sincerest apologies. I will do depth investigation base on your feedback. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to reach out to me directly as I would appreciate the opportunity of welcoming you back to the Fairmont Beijing Hotel. Sincerely, Faye Zhao Guest Experience Director

Amazing value for money and great hotel for business

トリップアドバイザーの評価 5.0/5

PilhionSylvain ビジネス - トリップアドバイザー認証口コミ

The Fairmont hotel is one of my favorites hotels in Beijing. The 85 square meters executive suite which I usually stay in, are a great value for money and very comfortable. The bed is really comfortable, the bathroom totally amazing, and the walk in wardrobe top notch. There is even a separate dedicated space for make up. In the living area, the dark wood desk is a pleasure to work on, and the toilets in the reception room of the suites are great for guests when having a meeting. The gold executive lounge is perfect for work and meetings as well as for breakfast. Discretion and high quality service is all what this hotel is about. The room downstairs for breakfast is noisy and too small. This is why I always take my breakfast in the gold lounge. I regret that they don’t use anymore “Le Labo” shampoo and shower gel, which was great. The hotel rooms are a little old but extremely well equipped with air purifier, massage chairs, bath salts, iron and so on. Reception desk is helpful. Location very central and convenient. The gym is amazing, the swimming pool is but ageing but decent. Easy to get a cab. Food at the Western restaurant is good without being exceptional. The chicken and mushroom soup (room service) is my favorite. Room service staff doesn’t speak well english which led to some misunderstanding sometimes.

Dear PilhionSylvain, Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Zhao Guest Experience Director

Awesome stay

トリップアドバイザーの評価 5.0/5

Dusama ビジネス - トリップアドバイザー認証口コミ

They bumped us up to a suite! The room was way bigger than what we expected. It wasn't just the size that made it great, though. The floor had this heating thing going on, which was pretty awesome, especially in the mornings. They even had a massage chair in the room. After walking around the city all day, chilling in that chair felt like a real treat. The people working at the hotel were super nice too. They were always around, ready to help out with whatever we needed. And the location? Spot on! We were right in the middle of everything. It made getting around so much easier and let us squeeze in a lot more fun stuff without wasting time traveling back and forth. So, yeah, the upgrade to the suite totally made our stay. The cozy room, the warm floor, the relaxing chair, the friendly staff, and being right in the heart of the city—it all came together perfectly. Made the whole trip extra special.

Thank you for choosing Fairmont Beijing and taking time to review our property on TripAdvisor. We very much appreciate your comments regarding your stay at the Fairmont Beijing. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Guest Experience Team

との提携 TripAdvisor

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