Swissôtel Resort Sochi Kamelia 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.8/5 1,467 件のレビュー

Swissôtel Resort Sochi Kamelia - Image 1
Swissôtel Resort Sochi Kamelia - Image 2
Swissôtel Resort Sochi Kamelia - Image 3
Swissôtel Resort Sochi Kamelia - Image 4

説明

ホテルのその他の情報

  • Private sandy beach

  • Open heated swimming pool

  • Kids' facilities

  • Private blooming park

  • Business facilities

当ホテルの客室

ホテル所在地

Swissôtel Resort Sochi Kamelia

89 Kurortny Prospect
354002 SOCHI
Russia

GPS:43.562666, 39.756605

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.8/5  1,467 件のレビュー

トリップアドバイザーの評価  4.5/5  1,419 件のレビュー

Perfect!

トリップアドバイザーの評価 5.0/5

kinky_potato トリップアドバイザー認証口コミ

One of the best hotels i had a pleasure to stay in. Clean, spacious rooms with an amazing view. Breakfast is nice. Amazing SPA and swimming pool. Huge thanks to Front Desk and Concierge team for a wonderful holiday.

Dear GuestA600Go, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one and will wait you again! Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Overpriced

トリップアドバイザーの評価 2.0/5

WillVernonLondon Couples - トリップアドバイザー認証口コミ

Price was very high for what it was. Room rather small. Decor a bit tired and needed a refurb. Gross old stickers on the glass partition between bathroom and bedroom. Contents of minibar low quality and not very special. Staff in spa very grumpy and unfriendly. Breakfast not v good, v cramped and busy area. Fresh orange juice mixed with concentrate. Cheap, unattractive place mats on tables. food at breakfast was mostly cold. Interior design in breakfast cafe very old and not very nice. Dark room, hasn't been refurbed for a v long time. Lobby area cluttered with unattractive nick-nacks and strange soft-toy shop. Old chairs in lobby, look like they were fashionable maybe 20 years ago. Staff not apologetic over delays to service. No slippers or dressing-gowns in the spa. Bar staff grumpy and not friendly. Not 5-star service.

Dear Mr. Vernon, Thank you for taking the time to tell us about your experience at the Swissôtel Resort Sochi Kamelia. We are sorry that the experience did not meet your expectations; please allow us to express our sincerest apologies. We were devastated to receive such negative comments. And we are very sorry and truly concerned that we could not provide you with the wonderful experience. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. Our General Manager is fully informed off all and every of your comments. All department heads concerned have received proper notices and instructions on their personnel. On the phone earlier I wanted to apologize personally and on behalf of our General Manager. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We will wait you in our Hotel and will do our best to meet and even exceed your expactations. Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management and all Swissotel team.

stolen goods

トリップアドバイザーの評価 2.0/5

FarAway714413 ファミリー - トリップアドバイザー認証口コミ

The hotel itself is beautiful, also all rooms are ok. We liked the territory of the resort, it is almost like a dendrarium. First disappointment is that they totally ignore all.accor privilege status, most of the usual perks will be available. This is the first time that a accor hotel had so little regard for the loyalty status. Second disappointment is that the hotel is not safe, keep your eye on your belongings. We have forget airpods pro in a hotel room after checking out and they said they were never found (but we know for a fact that they were left in the hotel room which is also confirmed by locator). Breakfast were moderate, not suitable for 5* hotel, but ok, that is not the main thing at the seaside. They have very good restaurants in the hotel. Wifi speed is fair. For a 4* hotel I would put 5* review if they wouldn't stole my airpods, but for a 5* hotel I would say it is a weak 4*.

Dear Dimitrij , In continuation of our correspondence, let us to thank you again for choosing for your stay Swissôtel Resort Sochi Kamelia. Again I want to repeat that we are sorry for situation with air pods. As we agreed we will wait you with great pleasure and will try to make you happy every moment. With best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Small Piece of Luxury in Beautiful sochi

トリップアドバイザーの評価 5.0/5

Lewsha03 Couples - トリップアドバイザー認証口コミ

It’s a gorgeous luxury hotel with beach view. There is everything you may need, from Recreation: Tennis court, kids club , Fitness center to Luxury small boutique of Italian Brands. The room is spacious and elegant with all the necessary amenities. It has large minibar with delicious snacks. - wonderful food and professional service from the restaurants , loved the Asian restaurant with the sea view . - Breakfast buffet is exceptional. - Spa : We tried Balinese couple massage. It was amazing . (Widiya- Balinese herself) - was just Amazing . She made sure I was Comfortable and relaxed the most. - Excellent service from all the staffs. They made sure we had Amazing time. Also I want to highlight, on arrival , we remember that we forgot a medicine and didn’t want to go back to the city center to buy it, we asked the hotel Reception if they could help us to buy it . They arranged it very quick.

Dear Guest, we very much appreciate your comments regarding your stay at the Swissôtel Resort Sochi Kamelia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Natalia Lazurenkova, Director of Customer Relations and Quality Management.

Value for the money

トリップアドバイザーの評価 5.0/5

spbganesha Couples - トリップアドバイザー認証口コミ

Very good stay swimming pool in winter also working . Rooms very big and good.. located need beach . One of the best hotel . Hope wil visit Summer once . They offering Audi Q7 free rent but need to book early the trip . City center just 4km from the hotel .

Dear spbganesha, we very much appreciate your high marks regarding your stay at the Swissôtel Resort Sochi Kamelia. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Will wait you in Summer :). Best regards, Natalia Lazurenkova, Director of Customer Relations and Quality Management.

との提携 TripAdvisor

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