Swissôtel Makkah 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 3,665 件のレビュー

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King Abdul Aziz Endowment, Ajyad Street, 0 MAKKAH, Saudi Arabia

説明

ホテルのその他の情報

  • Free WiFi

  • limited available parking slots

  • Easy access to Holy Haram

  • Easy access to Abraj mall

  • 24 hours room service

当ホテルの客室

ホテル所在地

Swissôtel Makkah

King Abdul Aziz Endowment, Ajyad Street
0 MAKKAH
Saudi Arabia

GPS:21.418042, 39.825781

電話番号
ファックス +966 12 571 8111

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

AL RUWAD RESTAURANT

Serving an international buffet for the 3 meal periods with famous cuisine from around the world from Mediterranean to Indian, Chinese, South East Asian and Continental cuisines and not forgetting the local Arab cuisine too.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  3,665 件のレビュー

トリップアドバイザーの評価  4.5/5  3,342 件のレビュー

Important stuff missing from the room but was never found again

トリップアドバイザーの評価 1.0/5

666rizwanr ファミリー - トリップアドバイザー認証口コミ

Hello . I have stayed in your hotel two times in the last month . In my first stay: (Check in 29th March to 2nd April) Room no: 4010; I’ve lost several important belongings like my car key (Audi A6), watch ,baby’s warmer and my skin care stuff. I’ve complained about it when I came back on my next visit (Check in 11th April to 14th April) but your staff said that they did not find anything. I was very busy with my Praying schedule during ramadan and that is why I was unable to follow up properly although your staff should have informed the guests when they leave their belongings behind. On my second visit my wife’s wallet was missing from the room . She had emirates id and important bank cards in that along with a hefty amount of money . It was in the room throughout and we were unable yo find it when we were checking out . On asking again they did not find anything . The cleaning staff came to clean when we were not in the room almost all the time so maybe they took it . I travel alot and i have never experienced this in my life ever .

ANAS IS THE BEST!

トリップアドバイザーの評価 5.0/5

Shahnawaz114 トリップアドバイザー認証口コミ

The Swissotel Makkah is simply wonderful! This is thanks to their phenomenal service and care! (Huge credit goes to Anas!!!) I say this because during traveling, my mother and I became sick. So we ordered in-room dining for 2 nights, but received food without the utensils both times. One time, the server apologized, went back to get the utensils - but the food had become cold. The other time, the server basically said he didn't want to get the utensils. Then when he finally went to get the utensils, he never came back at all. Additionally, I called the operator to ask if someone could please bring facial tissue boxes to my room. After an hour, no one came. So I called again to check the status - but the operator yelled at me that the person will drop-off the facial tissue boxes in the next few minutes. That never happened at all. In fact after around 5 hours of waiting, we heard the cleaning team down the hallway, and went to them and they provided the items we needed. They were very courteous, caring, and not unfortunately did not receive any orders from the operator at all. After days of where I could not even leave the bed due to my condition, I went downstairs to the lobby and spoke with Anas. I told him all the issues we had dealt with. He was incredibly apologetic, empathetic, and was very eager to help resolve the matters. The first thing he did was send the most spectacuar, impressive, and beautiful meal you have ever seen to my room. I was literally speechless and amazed by the care displayed by him and his team. Also, he helped with arrangements for us to leave for the airport with the utmost convenience. And he made it very clear that we are not only guests - but family. And he and his team take great pride to display true hospitality, attention to detail, and any help the guest needs. Anas exemplifies class, empathy, care, and understanding the importance of the customer experience. As someone who has stayed at countless hotels around the world - I have never been so in awe of this level of care, compassion, ownership, knowledge, and class. It is incredibly evident to me that Anas is one of the jewels in the crown of Swissotel Makkah's and Accor's overall customer service and ethos, and is an incredibly invaluable asset for the organization. Based on this experience - I have recommended my friends, family, and contacts to stay at Swissotel Makkah solely due to Anas' stellar quality of service. Additionally because of all of his incredible help, I am now planning several more trips with family which I was not planning originally. There are great customer service professionals in every organization, but I have never been so thoroughly impressed, empowered, and enlightened from customer service experiences such as these. I hope the examples set by Anas' first class quality of care, service, and help are the benchmark for all services across not only at the Swissotel Makkah, but for every organization - regardless of industry.

Dear Shahnawaz, thank you for your honest opinion about your experience at Swissotel Makkah. We are thrilled that you liked our housekeeping service, we are grateful for your positive feedback towards our staff service that was helpful and glad that our Swiss Service has met your satisfaction. We will make sure to share your feedback with Mr. Anas personally, to keep up the amazing work. We take all reviews seriously to constantly improve our services, as your situation is far from our usual high standards, so would like to have an opportunity to investigate this further, your concerns about cutlery and room service have been forwarded to the concerned department as your comfort is our top priority. We are glad that our Swiss Service has met your satisfaction. We are waiting to serve you again soon.

SAIF & WALEED 10/10 SERVICE MADE MY HOLIDAY WELL WORTH IT. FROM HUZAIFA HUZAIFA

トリップアドバイザーの評価 5.0/5

HKSpecialistcars トリップアドバイザー認証口コミ

Start to finish very very very very good very impressed finished my Holiday very nice. Waleed at the front desk god bless him very pleasant polite young boy. Saif in concierge what a gentleman he helped us so much in luggage etc. I really appreciate these staff help Immensely they have made my trip 10/10

Dear Guest, thank you for taking the time to share your positive feedback about service. We will make sure to share your feedback with Mr. Saif, Mr. Waleed, and Mr. Huzaifa personally, to keep up the amazing work. We are waiting to serve again soon.

Very good

トリップアドバイザーの評価 5.0/5

Mahamat A トリップアドバイザー認証口コミ

The bed includes pillow are very confortable. The tôlier was very clean and have some additional features that are very useful for me like shampoo, conditioners, hand-wash…….. and the view was the best, the Kaaba I felt lucky and deep that I’ve ever felt. The room was very clean as well. And last point is, at that time I had to watch Barcelone vs Paris and found out that my tv have beinsport channel( subscription) that helped to watched the entire game with Arabic language. Best hotel

Dear guest, thank you for your kind feedback, we are thrilled that you liked room amenities and bathroom cleanliness as your comfort and satisfaction are our top priorities and glad that our Swiss Service has met your satisfaction. Also, we are grateful for your positive feedback towards our view that directly faces the holy Kaaba. We are thrilled to have you at Swissotel Makkah. We are waiting to serve you again soon.

Beyond and above

トリップアドバイザーの評価 5.0/5

blackandwhitearmy トリップアドバイザー認証口コミ

What a beautiful stunning hotel and bang next door to the Kaaba. The staff make this hotel especially Ajwad /Musa the duty managers who went well and above their duties to help me after believing I’ve been scammed. Not only where they willing to take me to the shop and translate but also make sure i was ok. Let’s not forget Abdulrazzaq (from security) who always has a smile on his face and welcoming. Even though how busy it is and people not listening or trying to push in as this month of Ramadan. He’s excelled, talking to guest and none guest with a smile and respect even after he’s been bushed and shouted at. He deserves an award. I will definitely be staying at this hotel and telling all of my uk friends

Dear Guest, Thank you for your awesome feedback, we are glad that you liked our location that directly faces the holy kaaba. Also, we are thrilled for your positive feedback towards our staff service that was helpful, we can assure you that all our hotel staff enjoyed serving as much as you enjoyed your stay. We will make sure to share your feedback with Mr. Ajwad, Mr. Musa, and Mr. Abdulrazzaq personally, to keep up the amazing work. It has been a pleasure to serve you. We look forward to welcoming you again soon

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 3,586 件のレビュー 9.3/10 ロケーション
  • 6,689 件のレビュー 8.4/10 客室
  • 8,601 件のレビュー 9.1/10 サービス
  • 136 件のレビュー 6.1/10 インターネット
  • 3,737 件のレビュー 9.1/10 清潔さ
  • 1,755 件のレビュー 9.1/10 朝食
  • 1,495 件のレビュー 8.9/10 料理
  • 17 件のレビュー 3.1/10 ウェルネス・温泉エリア

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。