Fairmont St Andrews - Scotland 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,657 件のレビュー

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ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,657 件のレビュー

トリップアドバイザーの評価  4.5/5  5,185 件のレビュー

2023エクセレンス認証

We enjoyed our stay it was just a few small things that should have been better

トリップアドバイザーの評価 3.0/5

Michael R トリップアドバイザー認証口コミ

I just think when you go to a 5star hotel you expect the little things to be great and I just thought they were lacking in this department ie having cold plates out for hot food at breakfast and having a dirty knife on our table!

Knackered after 7 holes

トリップアドバイザーの評価 1.0/5

Steve R トリップアドバイザー認証口コミ

Course in poor condition as a result of heavy rain. As a result buggies had to stick to the cart path. Unfortunately none told me that for most of the holes you cant even see the fairway, never mind your ball. As a result, I probably did more walking than the guys I was playing with, who were using their trolleys. This was a big problem as I am disabled and can not walk very far at all. After 7 holes I was shattered at which point the Marshall, Gordon, took pity on me and arranged for my buggy to be allowed on the course. Why was this not done from the beginning? When I asked? A very uncomfortable day which was not made any better when the course manager told me he couldn't redesign the course for me. I will not be back.

Screaming children ruined it

トリップアドバイザーの評価 3.0/5

rachelvinet トリップアドバイザー認証口コミ

Massage was great, facilities were great… 2 massive stars removed for the several screaming children. A SPA is meant to be relaxing; if bratty children need to use the facilities then there should be a specified hour for that that the adults can choose to avoid. The pool and change rooms were absolute chaos! I ended up leaving more stressed and annoyed than when I came in… which made the over-priced bill even harder to swallow..

We sincerely apologize for the disturbance caused by the noisy children during your visit to our spa. At Fairmont St Andrews, we aim to provide a serene and relaxing environment for all our guests. We appreciate your feedback regarding having specified hours for families with children to use the facilities. Your comments will be shared with the management for future improvements. We hope to have the opportunity to restore your faith in us

Amazing short break , beautiful location and wonderful staff

トリップアドバイザーの評価 5.0/5

Happiness20271555824 トリップアドバイザー認証口コミ

First of all I want to thoroughly thank Mark from the Transport Department for making our trip very memorable. Mark sorted out our transfers very professionally and made sure the start of our stay was truly luxurious. After communicating for a few weeks we were delighted it was Mark that greeted us from Edinburgh Airport, such a warm welcoming and then we were taken in a very pristine BMW to the Hotel. We had a lovely journey to the hotel with Mark pointing out various places of interests and made us both feel very special. Mark had already arranged all our eating requirements for our stay so we knew we could arrive and not worry about it and it certainly didn't disappoint. When we arrived at the Hotel all the staff were very welcoming, especially Kayleigh at the reception and by then we knew we had made a correct decision by booking the Fairmont Hotel. The Hotel itself was in need of a little upgrading but the experience we received more than made up for that. The Spa was wonderful with very helpful staff and my wife enjoyed her afternoon of pampering. Overall we will definitely be back next year and cant wait to make some more fabulous memories and will book one of the Luxury tours the Fairmont have to offer, it was just unfortunate we didn't have enough time to do it on this trip. Good work Fairmont, we will certainly recommend you to our friends.

Thank you for sharing your wonderful experience at our hotel. We are delighted to hear that you enjoyed the beautiful location, wonderful staff, and the exceptional service provided by Mark from the Transport Department. It is heartwarming to know that Mark's professionalism and attention to detail enhanced your stay, making it truly luxurious. We appreciate your kind words about Kayleigh at the reception and are thrilled that you found our staff welcoming. Your feedback regarding the need for a little upgrading is duly noted, and we are constantly striving to improve to offer the best experience to our guests. We are pleased to know that you had a fantastic time at the Spa and that your wife enjoyed her pampering session. Your intention to return next year is the greatest compliment we could receive, and we look forward to welcoming you back. Thank you for choosing Fairmont St Andrews, and we genuinely appreciate your recommendation to your friends.

A nice welcoming stay

トリップアドバイザーの評価 4.0/5

Ackroyd_family トリップアドバイザー認証口コミ

We had a very nice stay in this spacious coastal hotel. Very convenient parking. The staff were very attentive throughout. Excellent breakfast. Only let down by a relatively expensive drinks tariff and food menus. Pool, sauna, steam facilities a little dated. All-in-all, a very nice hotel, just not quite on par with The Old Course Hotel.

Thank you for choosing Fairmont St Andrews for your recent stay. We appreciate your kind words regarding our spacious coastal hotel, convenient parking, attentive staff, and excellent breakfast. We have duly noted your feedback about the drinks tariff, food menus, and the dated pool, sauna, and steam facilities. Your comments are valuable to us as we strive for continuous improvement. We hope to welcome you back to experience the positive changes.

との提携 TripAdvisor

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