Fairmont St Andrews - Scotland 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,663 件のレビュー

ベストレートをお約束
Fairmont St Andrews - Scotland - Image 1
Fairmont St Andrews - Scotland - Image 2
Fairmont St Andrews - Scotland - Image 3
Fairmont St Andrews - Scotland - Image 4
ST ANDREWS, KY16 8PN ST ANDREWS, United Kingdom

説明

ホテルのその他の情報

  • Two world-class 18-hole championship golf courses with stunning sea views

  • Top dining including the two AA Rosette St Andrews Bar & Grill for Scottish steaks and seafood

  • Full-service spa featuring an indoor pool and a fully equipped gym with personal training

  • 23 meeting and event spaces, including an elegant ballroom accommodating up to 800 guests

当ホテルの客室

ホテル所在地

Fairmont St Andrews - Scotland

ST ANDREWS
KY16 8PN ST ANDREWS
United Kingdom

GPS:56.3203, -2.7308

電話番号
ファックス +44 1334 837099

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,663 件のレビュー

トリップアドバイザーの評価  4.5/5  5,188 件のレビュー

2023エクセレンス認証

Fairmont St Andrews

トリップアドバイザーの評価 5.0/5

DIANE H トリップアドバイザー認証口コミ

Great stay here, a bit expensive but it is amazing, breakfast was very nice and meals in the bar were lovely, the Italian restaurant wasn't great though

Not a 5 star facility

トリップアドバイザーの評価 2.0/5

483natalieb Couples - トリップアドバイザー認証口コミ

Overall this is a lovely hotel with mostly extremely courteous and friendly staff. It is with retreat that i need to leave this poor review and would not have done so if i felt the complaint I made was being managed appropriately by The fairmont. Check In valet parking and reception welcome were excellent. Room 2091 was nice enough, however, it was dated. There was only one tea option in the room and when i went to reception to ask for Earl Grey or Ginger/Lemon tea, i was told it would be brought up. They arrived but only with jasmine and peppermint as that is all they had ! The furniture was chipped and dated and the mirror was far too high above the writing desk meaning no dressing table. The bed was comfortable. The Spa - wow what a let down! The steam room is out of order (no one mentioned this) there was not enough seating around the pool, this was talked about a lot when we were there. The pool was freezing - so cold a lady had to remove her children. The costume dryer was broken - both men and women's! There are hairdryers but no straightens, facial tissue or cotton wool or anything like you find at Trump hotels or Cameron House. This is a comparative hotel but lacks the extra luxury. It could have been a holiday inn changing room. It did not feel like a luxury hotel. La Cucina - this restaurant was very nice and the waitress Fifi was superb. However, there are only 2 bathrooms and they are mixed for men and women. Both times o had to use the facilities they had raised toilet seats with urine on the loo and unflushed. Disgusting!! Sports Bar, we wanted to watch the golf after dinner, the bar was unattended and had to use the main bar for drinks. We sat and there was used but bowls sitting over the tables (we didn't get any nuts offered with our drinks) Golf - we only used the range as the weather was wet, it was enjoyable and the golf pro shop was nice with friendly staff. Breakfast - the food was lovely, however, it was fairly quiet and we did have to wait about 5 minutes before being shown to a table. The cup I had was tea stained. Check out - well i had listed my complaints and provided these to Adam at reception. He didn't even apologise - he said he would rewrite them and send an email to the departments (which he did and told me he had and that email contained an apology). We then had to ask for a copy of the bill to check, glad we did as it was wrong! My mum had put a bottle in the room as this was to celebrate my birthday. However, they had included this onto the bill with a service charge. This really was the last straw, I shouldn't have seen this transaction, he agreed to remove the cost and said it shouldn't have been on there (again no apology). An apology was not offered and we were not offered any compensation for our experience. We love golf and would have returned if the complaint had been resolved to a level of satisfaction, but to date we have saw no offer of resolution or even acknowledgement of the hotels failings. If you are looking to book this hotel, i would recommend the old course hotel or Hotel Du Vin, hotels that know how to take care of guests and ensure their facilities are well maintained.

We enjoyed our stay it was just a few small things that should have been better

トリップアドバイザーの評価 3.0/5

Michael R トリップアドバイザー認証口コミ

I just think when you go to a 5star hotel you expect the little things to be great and I just thought they were lacking in this department ie having cold plates out for hot food at breakfast and having a dirty knife on our table!

Knackered after 7 holes

トリップアドバイザーの評価 1.0/5

Steve R トリップアドバイザー認証口コミ

Course in poor condition as a result of heavy rain. As a result buggies had to stick to the cart path. Unfortunately none told me that for most of the holes you cant even see the fairway, never mind your ball. As a result, I probably did more walking than the guys I was playing with, who were using their trolleys. This was a big problem as I am disabled and can not walk very far at all. After 7 holes I was shattered at which point the Marshall, Gordon, took pity on me and arranged for my buggy to be allowed on the course. Why was this not done from the beginning? When I asked? A very uncomfortable day which was not made any better when the course manager told me he couldn't redesign the course for me. I will not be back.

Thank you for sharing your feedback with us. We sincerely apologise for the challenges you faced during your recent visit to our golf course. We truly regret that the course conditions due to heavy rain impacted your experience negatively, especially with the restrictions on buggies. Your comments regarding the visibility of fairways and the initial miscommunication are duly noted, and we are sorry for any inconvenience caused. We appreciate your understanding and patience. We are grateful for your feedback, and we hope to have the opportunity to welcome you back for a more pleasant experience.

Screaming children ruined it

トリップアドバイザーの評価 3.0/5

rachelvinet トリップアドバイザー認証口コミ

Massage was great, facilities were great… 2 massive stars removed for the several screaming children. A SPA is meant to be relaxing; if bratty children need to use the facilities then there should be a specified hour for that that the adults can choose to avoid. The pool and change rooms were absolute chaos! I ended up leaving more stressed and annoyed than when I came in… which made the over-priced bill even harder to swallow..

We sincerely apologize for the disturbance caused by the noisy children during your visit to our spa. At Fairmont St Andrews, we aim to provide a serene and relaxing environment for all our guests. We appreciate your feedback regarding having specified hours for families with children to use the facilities. Your comments will be shared with the management for future improvements. We hope to have the opportunity to restore your faith in us

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 397 件のレビュー 8.9/10 ロケーション
  • 1,226 件のレビュー 7.5/10 客室
  • 1,611 件のレビュー 7.8/10 サービス
  • 776 件のレビュー 5.7/10 料理
  • 563 件のレビュー 8.3/10 朝食
  • 343 件のレビュー 5.3/10 清潔さ
  • 286 件のレビュー 4.4/10 バー＆飲料
  • 286 件のレビュー 4/10 お値打ち度

Powered by Trustyou

周辺の他の施設

St Andrewsのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。