Fairmont San Francisco 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 3,871 件のレビュー

Fairmont San Francisco - Image 1
Fairmont San Francisco - Image 2
Fairmont San Francisco - Image 3
Fairmont San Francisco - Image 4
950 Mason Street, 94108 SAN FRANCISCO, United States

説明

ホテルのその他の情報

  • One of San Francisco’s most iconic luxury hotels, famed for impeccable, attentive service

  • Located in vibrant Nob Hill, near the Financial District, Chinatown and the Embarcadero

  • Lavishly appointed rooms and suites, most with sweeping views

  • Fine dining at the elegant Laurel Court and Polynesian-fusion cuisine at the Tonga Room

当ホテルの客室

ホテル所在地

Fairmont San Francisco

950 Mason Street
94108 SAN FRANCISCO
United States

GPS:37.792581, -122.410513

電話番号
ファックス +1 415-772-5013

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  3,871 件のレビュー

トリップアドバイザーの評価  4.5/5  5,115 件のレビュー

Horrible from beginning to end

トリップアドバイザーの評価 1.0/5

Kelly G トリップアドバイザー認証口コミ

What a disaster. We travel often and always book luxury hotels. This place is overrated and overpriced - surviving on an old and out dated reputation. We checked in to a very dirty, loud and outdated guest room: filthy carpet, dusty windows and surfaces, and you could hear everything through the paper-thin walls. The elevators were broken, the line to check in was a 25 minute wait with one front desk agent servicing everyone. Our experience only got worse. We ordered room service and figured a “luxury hotel” like the Fairmont would have decent quality food in house - it couldn’t have been worse. I am not exaggerating by saying DiGiorno frozen pizza would have been significantly better than the pizza they served us. The rest of the food was equally gross. We got terrible sleep in the loud and uncomfortable room and actually couldn’t wait to checkout. As we left, the valet brought our car up in the pouring rain and parked it out in the open where we got soaked getting into it. We left in a rush and when we got home we found significant damage on our previously spotless and garage kept brand new car. Fairmont referred us to some shoddy third party company called propark (who they contract with to park your car). They promptly denied our claim and never sent a letter or called us to notify us of the denial. I only discovered that the claim had been denied after contacting the Fairmont weeks later. If you ever stay here I’d suggest you take a video and pictures of your car before you check in and before you leave the property. Because they are not trustworthy, honest or professional with guest’s vehicles. I witnessed them recklessly whipping vehicles around a parking garage and speeding around city streets. I complained to an executive assistant named Kendra who was very unhelpful and took precisely zero responsibility or accountability for the damage. She refused to follow through with a phone call as she had previously promised and would only communicate by email. She “encouraged” me to file a claim with my own insurance - I was actually very shocked and surprised and the total lack of customer service from a “high end” expensive luxury hotel like this. The whole experience from start to finish was substandard. The people who work at this property and more importantly those who manage them need training and education. There are PLENTY of better hotels in San Francisco. Save your time and money and yourself from the potential stress of dealing with issues like the ones I’ve experienced. None of which should have ever happened at an expensive luxury hotel.

Dear Mr. Griffin, We appreciate and value your feedback and we are sorry your experience hasn’t met your expectations. As of my email to you this morning, April 18, we are continuing to provide support to assist with the ongoing situation. We look forward to working with you through to a positive conclusion. We will continue our communication directly with you. Kind regards, Kendra M.

Great stay in a landmark hotel

トリップアドバイザーの評価 5.0/5

Konstantin R トリップアドバイザー認証口コミ

The hotel is beautifully decorated with classic and modern art and of course pictures showcasing its long and glorious heritage. You feel like you’re taking a trip back in time! The rooftop garden is beautiful with a great view of landmark SF buildings. The restaurant staff provide great service and nice little touches with treats from the waiters and the chefs. I highly recommend it and my family will not allow me to book a different hotel when we go to San Francisco.

Hello Dangler, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Best, Lucas Yeh Front Office Manager

Loved the Fairmont San Francisco

トリップアドバイザーの評価 5.0/5

Barry C トリップアドバイザー認証口コミ

What can be said besides everything was perfect. If your looking for an older, historical property with modern convenience, this is one place you should go at least once. Staff were always attentive, restaurant and bar were outstanding, room (and view of the harbor from the tower) was very comfortable. Location is great, inclduing at the intersection of all of the cable cars.

Hello Barry, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Best, Lucas Yeh Front Office Manager

Big Corporate Hotel With Service

トリップアドバイザーの評価 5.0/5

Thomas V トリップアドバイザー認証口コミ

We were well taken care of here with an excellent room with a splendid view of the Bay. Lots of room to spread out, which we appreciated. It's a big corporate hotel with lots of room for conferences, but we were here to visit friends and it was also a good location for touring and sight seeing. Good service. here.

Hello TV, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Best, Lucas Yeh Front Office Manager

Great Place for a Honeymoon

トリップアドバイザーの評価 5.0/5

Mark W トリップアドバイザー認証口コミ

We stayed in a Golden Gate Suite with panoramic views of the bay and the city. Incredible! I arranged to have the florist spread a path of rose petals from the door to the bed and they made a large rose petal heart on the bed. There was a bottle of Martinelli cider for us with chocolate covered strawberries. I had a driver pick us up at the airport. Both he and the car were great. The concierge staff were fantastic. My wife was blown away and we had such a great honeymoon.

Hello Markw, Thank you for your kind words! Reviews like these remind us so much of why we love our jobs. We are happy that you enjoyed your stay, and we do hope to see you again in the near future! Also, CONGRATULATIONS!! Best, Lucas Yeh Front Office Manager

との提携 TripAdvisor

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