Fairmont Kea Lani - Maui 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,192 件のレビュー

Fairmont Kea Lani - Maui - Image 1
Fairmont Kea Lani - Maui - Image 2
Fairmont Kea Lani - Maui - Image 3
Fairmont Kea Lani - Maui - Image 4

説明

ホテルのその他の情報

  • Three pools, including an exclusive adults-only option.

  • Expansive suites with private lanais and luxury villas mere steps from the beach.

  • Renowned restaurant, Ko serving fine Hawaiian cuisine.

  • Experience Hawaiian culture at Hale Kukuna, Fairmont Kea Lani's unique cultural center.

  • Elevate wellness with our fitness and Willow Stream Spa for a healthier lifestyle.

当ホテルの客室

ホテル所在地

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753 MAUI
United States

GPS:20.675896, -156.440422

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,192 件のレビュー

トリップアドバイザーの評価  4.5/5  6,143 件のレビュー

2023エクセレンス認証

A wonderful resort hotel in the most beautiful part of Maui.

トリップアドバイザーの評価 5.0/5

bigmikew340 ファミリー - トリップアドバイザー認証口コミ

A wonderful resort hotel in the most beautiful part of Maui. The staff is first class and the premises couldn’t be better. Excellent restaurants and world class spa are all at your finger tips! Access to the beach and a beautiful walkway along the coast.

Aloha bigmikew340, Mahalo nui loa for your glowing recommendation! It was our pleasure having your ʻohana as our guests during your recent visit to the beautiful island of Maui. We look forward to being presented with the opportunity of welcoming you all back to Maui on a return visit, soon! Warmest aloha, April Kala | Director of Front Office

Beautifully Upgraded… some hiccups

トリップアドバイザーの評価 3.0/5

Monika R トリップアドバイザー認証口コミ

We had stayed at the Fairmont Kea Lani in 2016 and 2018 and loved the experience. The staff there is so warm and welcoming and the property was so peaceful. We had read the hotel was under construction so we took a break and then finally returned last week to the newly renovated hotel. First off, the rooms: wow! On our previous stays we loved the space, but felt the room could have been updated. Well the updates they made are phenomenal! The rooms are 5 star! Housekeeping does a fantastic job and is so friendly! We truly loved the new lux feel of the lobby and enjoyed the new lobby bar (bartender Leslie took great care of us!). Ko looked the same but dinner here was far better than I remembered and we loved our server Misty. Where the hotel was lacking was mainly the pools and breakfast buffet. Pool service was a little slow but never terrible, they mostly very friendly. Pool furniture on the adult deck was in need of replacement. The only real disappointment was purchased the breakfast included package and ultimately really wished we hadn’t. While it did look like the space had been renovated, and the offerings were much better than I recalled they were so terribly short staffed. EVERY SINGLE visit we were well into our meal before we could get coffee and water from a server. Once a manager brought us water and we never saw our server until it was time for them to drop the tab. Gratuity was included so I suspect maybe they chose to neglect us because they were inundated by other tables?? Our servers each day looked like they were so extremely overwhelmed. We noticed we weren’t the only tables begging for water and coffee. I know there’s a labor shortage but when you’re spending $1200+ on a room you expect the service to match that price. The regular price buffet is $55 and I can assure you if I hadn’t prepaid we would have not returned. We walked over to the neighboring Four Seasons for our last breakfast because we were tired of starting off our day feeling frustrated. Fairmont, please do better!

Aloha V1991LFmonikar, Mahalo for sharing your valuable feedback with us, we sincerely appreciate it! We are thrilled to read that your ʻohana was so impressed with the results of our recent transformation and had such a wonderful stay overall. We are sorry to read that your experience poolside and within Kea Lani Restaurant did not meet your expectations and wish to assure you that this feedback has been shared with the appropriate management. We take all guest feedback into account when making staffing and revision decisions and as such are grateful for your taking the time to share. We look forward to welcoming your ʻohana as guests of Fairmont, once again, soon! Warmest aloha, April Kala | Director of Front Office

High-end but a bit frantic

トリップアドバイザーの評価 4.0/5

Brian M Couples - トリップアドバイザー認証口コミ

The suite was excellent - very spacious, modern, clean, and large. Housekeeping was great. Nick’s and Ko were outstanding, great food and staff. Everyone was pleasant and helpful. The auto valet guys were all standouts. Concierge was hit-or-miss. The pools were nice but quite crowded, service was slow but we had the impression they were a bit understaffed. There were a LOT of kids, everywhere. The whole resort was quite noisy - there seemed to be a constant din over and above the more pleasant surf noise. Bottom line - it’s a beautiful, high-quality place. Staff was welcoming and competent. But we never felt settled-in, and never really relaxed. Granted, that’s as much on us as on the property, but it was our reality on this visit. Our baseline for comparison is the 4S Hualalai, which is much more peaceful (and, admittedly, expensive). The food was MUCH better at the Fairmont, however.

Aloha Brian, Mahalo nui loa for choosing Fairmont Kea Lani as your home away from home while visiting the beautiful island of Maui! We appreciate your taking the time to share your valuable feedback with our team and look forward to being presented with the opportunity of welcoming your ʻohana as our guests once again on your next visit to Maui. A hui hou! Warmest aloha, April Kala | Director of Front Office

Very Nice - Recent Renovation = Like New

トリップアドバイザーの評価 5.0/5

Jeff N トリップアドバイザー認証口コミ

Great hotel. Recent renovation made the rooms great. We had two adjacent rooms with an ocean view. Rooms were huge with living room, bedroom, double sink bathroom and even a foyer. Decks were accessible from both rooms. Great view of ocean and sunset. Also very well staffed - the staff never seemed rushed the entire time we were there (four days). Great views from the gym as well - try a refrigerated small towel I cannot think of one thing I would change or improve here

Aloha jeffnF7187RG, Mahalo nui loa for your glowing recommendation! It was truly our pleasure having your ʻohana as our guests during your recent visit to the beautiful island of Maui. We are thrilled to read that our recently transformed suites and property were received so well by your ʻohana and look forward to the opportunity of welcoming you on a return visit in the near future. A hui hou! Warmest aloha, April Kala | Director of Front Office

This was a combination business and personal trip. Couldn’t have been better. All rooms are suites and are gorgeous.

トリップアドバイザーの評価 5.0/5

Lisa W ビジネス - トリップアドバイザー認証口コミ

This was a combo Presidents Club and personal trip. It is a gorgeous property with everything you could ask for. Rooms are spacious and comfortable. Grounds, pools, and beach are beautiful. Service is great. Restaurants are terrific. Location is divine. We had a car for a few days but you don’t necessarily need one. We would go back in a minute!

Aloha Lisa, Mahalo nui loa for your glowing recommendation of our resort! We are positively thrilled to read that your ʻohana had such a wonderful experience as our guests from start to finish. The pleasure was all ours, truly. Until next time. A hui hou! Warmest aloha, April Kala | Director of Front Office

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 242 件のレビュー 8.8/10 ロケーション
  • 505 件のレビュー 8.9/10 客室
  • 632 件のレビュー 8.9/10 サービス
  • 166 件のレビュー 8/10 プール
  • 92 件のレビュー 8.1/10 清潔さ
  • 87 件のレビュー 7.4/10 朝食
  • 7 件のレビュー 10/10 持続可能性

Powered by Trustyou