メルキュール バンコク スクンビット11 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,100 件のレビュー

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18 Sukhumvit Soi 11, Nana, Khlongtoey, 10110 バンコク, タイ

説明

ホテルのその他の情報

  • Right in the heart of Sukhumvit

  • Few steps from BTS Nana

  • Convenient access to multiple restaurants

  • Comfortable Hotel Tuk Tuk service to nearby locations

  • Short distance to department stores

当ホテルの客室

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ホテル所在地

メルキュール バンコク スクンビット11

18 Sukhumvit Soi 11, Nana, Khlongtoey
10110 バンコク
タイ

GPS:13.742845, 100.556872

電話番号
ファックス +66 2 120 8889

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,100 件のレビュー

トリップアドバイザーの評価  4.5/5  1,692 件のレビュー

2023エクセレンス認証

Good location, good hotel, excellent stuff always helpfull

トリップアドバイザーの評価 5.0/5

xyzgourmet トリップアドバイザー認証口コミ

The stay in the hotel was very very good of course everybody it's very helpful here special Mr Ken and Mr Kitt. And the breakfast is brilliant so I love to stay here in this hotel and I will come back again next year for sure

Great stay

トリップアドバイザーの評価 5.0/5

674JenniferA トリップアドバイザー認証口コミ

Beautiful hotel. We had a privilege room with access to the privilege club, so we were on the 16th floor. It was amazing. The room was huge and super clean, with a bath and a separate shower. The mini bar was complimentry but only the water was replenished. The pool was lovely and never crowded. Lots of shade and sun. The road outside is a bit noisey at night but nothing you couldn't sleep through (my husband worn ear plugs). The staff in the privilege club were lovely and very attentive on the first day and then dropped off a bit on the next few days. They serve afternoon tea (Small sandwiches and a few biscuits) from 2-4pm and the serve evening food and cocktails 5-7pm. This included some sort of warm dish, salad and cheese board and one dessert. Fruit was also available. Breakfast was served in the Lily Fu restuarant, downstairs. It was very nice. There was plenty of variety, however I would have eaten a lot more fruit but it was not covered and there were a lot of small flies around them. Wonderful stay and wonderful memories.

Dear Jennifer A, Thank you for sharing your positive feedback following your recent stay at Mercure Bangkok Sukhumvit 11. We are delighted to hear that you enjoyed your time in our privilege room on the 16th floor and that you found it amazing with its spaciousness and cleanliness. It's great to know that you appreciated the bath and separate shower in the room, as well as the complimentary mini bar amenities, albeit with only water being replenished. We are pleased that you had a pleasant experience at the pool, finding it lovely and not too crowded, offering both shade and sun for your relaxation. We are sorry to hear about the noise from the road outside but are glad that it did not significantly disrupt your rest. Please accept our apologies for any inconsistencies in the service you received at the privilege club. Your feedback regarding the afternoon tea, evening offerings, and the breakfast at Lily Fu restaurant is greatly appreciated. We have noted your comments about the fruit presentation and will address this with our team to ensure a more enjoyable experience for our guests. Once again, thank you for choosing Mercure Bangkok Sukhumvit 11. We look forward to welcoming you back and creating more wonderful memories for you in the future. Warm regards, Apiradee Choojiew, Front Office Manager

朝食が美味しかった

お客さまの声 3.5/5

匿名 ご友人 - 確認済みレビュー すべて

以前滞在したVIE HOTEL等では全く感じなかった けれど、英語があまり上手く喋れない私への対応が少し悪かった ベットメークで　何かと備品のセット漏れがあり　何度も持ってきてもらわなければならなかった事が　少し残念でした

Dear Y., Thank you for your feedback. We are glad to hear that you enjoyed our breakfast. We apologize for any inconvenience you experienced during your stay regarding the housekeeping service and the language barrier. Your comments will be shared with the team for improvement. Should you choose to stay with us again, we will ensure a better experience. Warm Regards Apiradee Choojiew, Front Office Manager

does not disappoint

トリップアドバイザーの評価 5.0/5

neamman トリップアドバイザー認証口コミ

great location great breakfast. i upgraded to club class but not really worth it however it didnt ruin my stay. missed a bar but there were several close by but sometimes you just want a quiet drink alone, a 5 minute walk to the main street. overall well worth it

Dear Neamman, Thank you for your positive review. We are glad to hear that you appreciated our great location and breakfast. We are sorry to hear that the club class upgrade did not fully meet your expectations. We understand the importance of having a quiet drink alone and will consider your feedback for future improvements. We look forward to welcoming you back for another enjoyable stay. Warm regards, Apiradee Choojiew, Front Office Manager

Was not what we expected

トリップアドバイザーの評価 3.0/5

Umit A トリップアドバイザー認証口コミ

We stayed with our two young kids for 3 nights at this hotel. While check In after a very long flight they informed us that our agent booked only For 2 adults which was of course not true. I had to pay for early check as well but still if we need breakfast I have to pay that one separate they said. We were so tired that we just went up to the room there was only one bed provided and a very small sofa. I asked if I could have at least a sheet they said they don’t have sheets only pillow and cover! So the next day we managed to upgrade the room to a family room, which was good . And yes again we had to pay extra money for it! The last day we checked out at 4am so of course there was no breakfast. They should have give us that on arrivel! The hotel surrounding is deffinetly not suitable for kids as well please keep that in mind.

Dear Umit A, Thank you for sharing your feedback regarding your recent stay at Mercure Bangkok Sukhumvit 11. We are truly sorry to hear that your experience did not meet your expectations, especially after a long flight with your young children. We sincerely apologize for the inconvenience you faced during check-in regarding the booking details and the additional charges for early check-in and breakfast. At Mercure Bangkok Sukhumvit 11, we strive to provide transparent and accurate information to our guests upon check-in, and we regret any miscommunication that may have occurred in your case. Your feedback regarding the room provision is also concerning. We appreciate your understanding in upgrading to a family room, and we regret any inconvenience caused by the additional charges. Rest assured, we will review our room allocation procedures to ensure such situations are minimized in the future. Regarding the breakfast on the day of your departure, we understand your disappointment in not receiving this amenity. We will take your suggestion into consideration to enhance our guest experience during early check-out times. We have also noted your feedback about the suitability of the hotel surroundings for children. While we aim to cater to all guests, including families, we acknowledge your concerns and will look into ways to improve this aspect. Once again, we apologize for the inconveniences you encountered and appreciate your valuable feedback. Should you plan to visit us again, please contact me directly to ensure a more pleasant stay. Warm regards, Apiradee Choojiew, Front Office Manager

との提携 TripAdvisor

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