ソフィテル クアラルンプール ダマンサラ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,284 件のレビュー

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  • ダマンサラの高級スパ

  • フランスとのつながり

  • ダマンサラハイツの新名所

  • マレーシア流のおもてなしとフランス風の「暮らしの芸術(art de vivre)」が融合したユニークなホテルです。

  • MRTの駅が徒歩圏内という便利な立地にあります。ブキッビンタンまでは約15分です。

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ホテル所在地

ソフィテル クアラルンプール ダマンサラ

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 クアラルンプール
マレーシア

GPS:3.14675, 101.661444

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,284 件のレビュー

トリップアドバイザーの評価  4.5/5  1,522 件のレビュー

2023エクセレンス認証

Always a great stay

トリップアドバイザーの評価 5.0/5

Globe_Traveler07 Couples - トリップアドバイザー認証口コミ

Have been staying here frequently over the past year, and the rooms and service have generally been very good. Rooms are well kept and maintained well. The location isn't as ideal, but it has a charm on itself by being slightly outside KLCC which offers calm and serenity compared to the city centre. My loyalty membership allows me access to Club Millesime which honestly offers one of the better evening cocktail selections out there. This I have to give good credit to the hotel as there are like 6 hot dishes, satay, 1 carving and a salad bar which I do love to just feast on the cheeses. The services up there is always great. One feedback I would give is that the service at Kwee Zeen during breakfast is getting bad. When I first stayed in 2021, coffee/tea was offered to me. My most recent stay in Jan 2024, it was self-service hot beverages. Also, the staff were mot attentive to clear tables. You can see photo attached to see how much we had to stack and it took them 10 minutes to clme clear it. It's not very nice to be honest in a 5-star hotel. Honestly, will always reccomend Sofitel KL if you are okay with being outside the city centre.

Comfort you would expect from Sofitel

トリップアドバイザーの評価 4.0/5

Julian L トリップアドバイザー認証口コミ

We stayed in the junior suite for 3 nights. It was nice, spacious, comfortable (bed with extra pillows!), clean etc., befitting the "Sofitel" brand. A quiet hotel, with good ambience, and friendly service, and distance-wise, somewhere in the middle between KL city center and PJ life. Only downside was the very cold air-conditioning in the room, which even after turning down the fan speed, and turning up the temperature, did not really help; our guess was that the hotel was newer, and not fully occupied during that time we were there, and the a/c was centrally controlled (plus the rainy weather those few days). Nevertheless, we still enjoyed our stay. As to location, the hotel is part of DC Mall (still quite empty, with Jaya Grocer supermarket and some restaurants), and a very short walk (5 mins) from the new Pavilion Damasara Heights (where there are many more restaurants to choose from, and more shopping). But both malls were much less crowded and "happening" than those in Bukit Bintang or at Mid Valley or 1-Utama. Would stay here again when we next have business there.

Dear JLeeSingapore, Thank you for choosing to stay with us at Sofitel and for sharing your feedback regarding your recent experience in our junior suite. We are delighted to hear that you found the room spacious, comfortable, and clean, meeting the high standards that our brand strives to uphold. We appreciate your kind words about our hotel's ambiance, friendly service, and convenient location. It's wonderful to know that you enjoyed the tranquility of our property despite the chilly air-conditioning in your room. Please accept our apologies for any inconvenience this may have caused. Your insights regarding the central control of the air-conditioning system during less occupied times and the impact of rainy weather are duly noted, and we will take necessary steps to address this issue for the comfort of our guests in the future. We're glad to hear that you found our location convenient for your needs, and we hope you were able to explore some of the nearby dining and shopping options. Your intention to stay with us again for your future visits is the greatest compliment we could receive, and we look forward to welcoming you back with warmer temperatures and an even more enjoyable stay. Should you require any assistance with future reservations or have any further comments, please do not hesitate to contact us directly. We appreciate your valuable feedback and hope to have the pleasure of serving you again soon. Regards. N. Mageswary - Guest Experience

Complement Bellmen Mr. Thiru

トリップアドバイザーの評価 5.0/5

surendrang9 トリップアドバイザー認証口コミ

I would like to appreciate are staff bellmen Mr. Thiru such great work assistance during my living days in hotel. Helpful person all the way. Remarkable work on perfect excellent guidance and hard working person. he is enjoying his work. Thanks

Dear Surendrang9, Thank you very much for taking the time to share your kind words regarding the exceptional service provided by our bellman, Mr. Thiru. We are thrilled to hear that he made such a positive impression on your stay with us. Mr. Thiru takes great pride in his work and is truly dedicated to ensuring that our guests have a memorable and comfortable experience. Your recognition of his helpfulness, excellent guidance, and hard work means a lot to us, and we will make sure to pass on your appreciation to him. It is indeed heartening to know that Mr. Thiru's commitment to his role shines through, and we are delighted that he contributed to making your stay enjoyable. Once again, thank you for your kind words, and we look forward to welcoming you back to our hotel in the near future. Regards. N. Mageswary - Guest Experience

Valet

トリップアドバイザーの評価 5.0/5

Mobile52663599399 トリップアドバイザー認証口コミ

Hotel is rlly good, staff were very friendly. Travelled all the way from sg with my honda civic & greeted by the friendliest valet guy(Marten) working there. He is a solid guy, if anyone needs valet parking please approach him. He is very informative about his scope & the areas as well. 5/5 would come back here again!

Dear Mobile52663599399, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that our staff, especially Marten from the valet team, made such a positive impression on you. We will be sure to pass along your kind words to Marten, who will undoubtedly be delighted to hear that his exceptional service was appreciated. It's wonderful to know that he was able to provide you with informative and friendly assistance during your stay. Your recommendation means the world to us, and we look forward to welcoming you back to our hotel in the future. Regards. N. Mageswary - Guest Experience

A Sofitel not living up to general Sofitel standard

トリップアドバイザーの評価 3.0/5

JJbydc トリップアドバイザー認証口コミ

This Sofitel is so much below than other Sofitels I stayed around the world: Ho Chi Minh, Bangkok, Manila, Philadelphia US, Marseille France and more. The room seems decent but with cheaply made amenities, slippers, and laundry bags. Most staff were nice, but many were just acting like they were working in a 3 star hotel and not caring about greeting guests at all. When I checked in at 10PM, the gentleman at the counter hurried the whole thing like a "transaction", without greeting me by my name nor acknowledging my Diamond member status. It feels that he could not be bothered to explain the detail of the hotel. The staff in the Club were helpful, but overall it seems understaffed and not quite well organized. I stayed at Banyan Tree (also a Accor hotel) for a few nights in the same trip and it was a night and day difference. It would be very difficult to get me stay at this Sofitel again next time I am in Kuala Lumpur.

Dear JJbydc, Thank you for taking the time to share your feedback with us regarding your recent stay at Sofitel Kuala Lumpur. We genuinely apologize that your experience did not meet the high standards that we strive to maintain across all our properties. We are deeply disappointed to hear about the aspects of your stay that fell short of your expectations, particularly in terms of the quality of amenities, staff interactions, and overall service levels. Your comments are incredibly valuable to us as they allow us to identify areas for improvement and take corrective action. Please rest assured that we have shared your feedback with our management team to address the issues you have highlighted. We will be conducting additional training sessions with our staff to ensure that all team members uphold the Sofitel standard of service and provide our guests with the warm, personalized experience they deserve. We understand your reluctance to return to Sofitel Kuala Lumpur, but we sincerely hope that you will give us another opportunity to exceed your expectations in the future. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. Your feedback is invaluable to us as we continually strive to enhance the guest experience at our hotel. Regards. N. Mageswary - Guest Experience

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 637 件のレビュー 6.9/10 清潔さ
  • 494 件のレビュー 7.1/10 朝食
  • 425 件のレビュー 8.8/10 雰囲気

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