ソフィテル クアラルンプール ダマンサラ 5 つ星

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ALLSAFE認証ホテル

ホテルのその他の情報

  • ダマンサラの高級スパ

  • フランスとのつながり

  • ダマンサラハイツの新名所

  • マレーシア流のおもてなしとフランス風の「暮らしの芸術(art de vivre)」が融合したユニークなホテルです。

  • MRTの駅が徒歩圏内という便利な立地にあります。ブキッビンタンまでは約15分です。

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ホテル所在地

ソフィテル クアラルンプール ダマンサラ

No 6 Jalan Damanlela, Bukit Damansara, Kuala Lumpur
50490 クアラルンプール
マレーシア

GPS:3.14675, 101.661444

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,293 件のレビュー

トリップアドバイザーの評価  4.5/5  1,522 件のレビュー

2023エクセレンス認証

Comfort you would expect from Sofitel

トリップアドバイザーの評価 4.0/5

Julian L トリップアドバイザー認証口コミ

We stayed in the junior suite for 3 nights. It was nice, spacious, comfortable (bed with extra pillows!), clean etc., befitting the "Sofitel" brand. A quiet hotel, with good ambience, and friendly service, and distance-wise, somewhere in the middle between KL city center and PJ life. Only downside was the very cold air-conditioning in the room, which even after turning down the fan speed, and turning up the temperature, did not really help; our guess was that the hotel was newer, and not fully occupied during that time we were there, and the a/c was centrally controlled (plus the rainy weather those few days). Nevertheless, we still enjoyed our stay. As to location, the hotel is part of DC Mall (still quite empty, with Jaya Grocer supermarket and some restaurants), and a very short walk (5 mins) from the new Pavilion Damasara Heights (where there are many more restaurants to choose from, and more shopping). But both malls were much less crowded and "happening" than those in Bukit Bintang or at Mid Valley or 1-Utama. Would stay here again when we next have business there.

Complement Bellmen Mr. Thiru

トリップアドバイザーの評価 5.0/5

surendrang9 トリップアドバイザー認証口コミ

I would like to appreciate are staff bellmen Mr. Thiru such great work assistance during my living days in hotel. Helpful person all the way. Remarkable work on perfect excellent guidance and hard working person. he is enjoying his work. Thanks

Valet

トリップアドバイザーの評価 5.0/5

Mobile52663599399 トリップアドバイザー認証口コミ

Hotel is rlly good, staff were very friendly. Travelled all the way from sg with my honda civic & greeted by the friendliest valet guy(Marten) working there. He is a solid guy, if anyone needs valet parking please approach him. He is very informative about his scope & the areas as well. 5/5 would come back here again!

Dear Mobile52663599399, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay at our hotel and that our staff, especially Marten from the valet team, made such a positive impression on you. We will be sure to pass along your kind words to Marten, who will undoubtedly be delighted to hear that his exceptional service was appreciated. It's wonderful to know that he was able to provide you with informative and friendly assistance during your stay. Your recommendation means the world to us, and we look forward to welcoming you back to our hotel in the future. Regards. N. Mageswary - Guest Experience

A Sofitel not living up to general Sofitel standard

トリップアドバイザーの評価 3.0/5

JJbydc トリップアドバイザー認証口コミ

This Sofitel is so much below than other Sofitels I stayed around the world: Ho Chi Minh, Bangkok, Manila, Philadelphia US, Marseille France and more. The room seems decent but with cheaply made amenities, slippers, and laundry bags. Most staff were nice, but many were just acting like they were working in a 3 star hotel and not caring about greeting guests at all. When I checked in at 10PM, the gentleman at the counter hurried the whole thing like a "transaction", without greeting me by my name nor acknowledging my Diamond member status. It feels that he could not be bothered to explain the detail of the hotel. The staff in the Club were helpful, but overall it seems understaffed and not quite well organized. I stayed at Banyan Tree (also a Accor hotel) for a few nights in the same trip and it was a night and day difference. It would be very difficult to get me stay at this Sofitel again next time I am in Kuala Lumpur.

Dear JJbydc, Thank you for taking the time to share your feedback with us regarding your recent stay at Sofitel Kuala Lumpur. We genuinely apologize that your experience did not meet the high standards that we strive to maintain across all our properties. We are deeply disappointed to hear about the aspects of your stay that fell short of your expectations, particularly in terms of the quality of amenities, staff interactions, and overall service levels. Your comments are incredibly valuable to us as they allow us to identify areas for improvement and take corrective action. Please rest assured that we have shared your feedback with our management team to address the issues you have highlighted. We will be conducting additional training sessions with our staff to ensure that all team members uphold the Sofitel standard of service and provide our guests with the warm, personalized experience they deserve. We understand your reluctance to return to Sofitel Kuala Lumpur, but we sincerely hope that you will give us another opportunity to exceed your expectations in the future. Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention. Your feedback is invaluable to us as we continually strive to enhance the guest experience at our hotel. Regards. N. Mageswary - Guest Experience

Comparing Sofitel

トリップアドバイザーの評価 3.0/5

Cruiser00269351482 トリップアドバイザー認証口コミ

Visited Kuala Lumpur for the Chinese New Year, having enjoyed the same festivities the previous year. Since this trip was for a week, decided to split the stay and check out the Sofitel Damansara Kuala Lumpur (for 3 nights) before moving to one of the same tier Accor hotels in KLCC where we usually stay. The Sofitel is located in the Damansara Town Centre, with the Damansara City (DC) mall with a small food court, Jaya Supermarket and other food and retail outlets directly opposite and the larger Pavilion Mall to its left about a 100m stroll away. Other than commercial buildings and residential condominiums adjacent it is residential. First impression is the hotel is modern in design, quite new and well kept. Staff generally friendly. Had to wait a few minutes for attention. The allocated room was not ready so went for a walk across the two malls as Club Millésime was not opened till noon. Arriving back at after 13:00, was brought up to Club Millésime for refreshments, wait for the start of the daily afternoon tea service between 14:00-16:00 and for the room to be ready. Finally got access to the upgrade suite room, which was quite spacious though from the ambience seems like the carpets is due for cleaning; other than this all else were as expected. The Accorplus member welcome amenity was unexpectedly disappointing, certainly not up to this level of Accor hotel. Went back to Club Millésime for the evening cocktail, serving wines, cocktails, juices and hot beverages with the selection of food offerings. Breakfast is served in the main restaurant, Kwee Zeen due to the short opening hours of Club Millésime. Menu offerings of international and local selection was as expected of this level, though slightly less comprehensive than offered at other same tiered Accor hotels in Kuala Lumpur. Quality and taste are up to expectations. The coffee from the Nespresso commercial machine was surprising good, though the juice could be fresh squeezed. Staff seems adequate, efficient with service mind. Afternoon tea spread at Club Millésime is limited to a selection of 2-3 “open sandwich” selections and some cakes and dried fruits and nuts and similar over the three days; punctuality was not a strong point. The evening cocktail was better, with a few hot selections on offer, plus salads, soups, sushi, cold cuts and cheeses and deserts. There is a baked/roast item as well. The evening cocktail menu changes each day and the taste and quality is what is expected. Service could do with increased staff and efficiency by better training. Did not dine at either Nizza or Wan Chun Tin restaurants as they were closed when we wanted to go. However, got a taste of some of their basic menu items which were offered at the evening cocktails and these were good. Le Bar in the foyer serves Illy coffee, however used uht milk as we watched, which was a disappointment and we left after a couple of sips. Overall, a hotel if one like a quiet, relaxing place or just a comfortable hotel for a couple of days. If looking for more activities, better to seek out the KLCC area.

Dear Cruiser00269351482, Thank you for taking the time to share your detailed feedback regarding your recent stay at Sofitel Damansara Kuala Lumpur. We truly appreciate your thorough review as it helps us to continually improve our services and facilities. We are delighted to hear that you found the hotel's modern design and overall ambiance to your liking, and that you enjoyed the spaciousness of your upgraded suite room. Your comments regarding the cleanliness of the carpets have been duly noted, and we will ensure that necessary measures are taken to address this concern promptly. We apologize for the disappointment you experienced with the Accorplus member welcome amenity and the limited spread during afternoon tea. Rest assured, we will review our offerings to ensure they meet the expected standards for our esteemed guests like yourself. Your feedback regarding the service at Club Millésime and Le Bar is valuable to us, and we will take proactive steps to enhance the efficiency and quality of our service through further training and increased staffing. It's regrettable to hear that you were unable to experience dining at Nizza or Wan Chun Tin restaurants due to their closure. We apologize for any inconvenience this may have caused and hope to have the opportunity to welcome you back to enjoy the full range of dining options during your next visit. Once again, we thank you for your constructive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Regards. N. Mageswary - Guest Experience

との提携 TripAdvisor

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