Mercure Bucharest City Center 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 914 件のレビュー

Mercure Bucharest City Center - Image 1
Mercure Bucharest City Center - Image 2
Mercure Bucharest City Center - Image 3
Mercure Bucharest City Center - Image 4

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Secure underground parking

  • Pet-friendly rooms

  • Free Wi-Fi throughout the hotel

  • Close to tourist attractions, public transport and Bucharest Old Town

  • Winestone restaurant with a seasonal terrace

当ホテルの客室

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ホテル所在地

Mercure Bucharest City Center

15 17 17A George Enescu Street, www.anpc.gov.ro, J40/5534/2011 - RO28434727
10302 BUCHAREST
Romania

GPS:44.442661, 26.096104

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

WINESTONE

Our chic restaurant offers a generous and tasty continental breakfast buffet. Furthermore, it is open for lunch, with a daily selection of freshly made soup and main courses. At dinner time, our guests enjoy all the refined flavors of our à la carte menu.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  914 件のレビュー

トリップアドバイザーの評価  4.5/5  837 件のレビュー

2023エクセレンス認証

Absolutely diabolical - does not have air con in winter

トリップアドバイザーの評価 1.0/5

soul2405 トリップアドバイザー認証口コミ

This hotel is let down by the fact that it advertises that it has air con, but it does not - the hotel confirmed this to us, and it’s confirmed in the numerous responses on trip advisor. We were forced to sleep with windows wide open in the city centre surrounded by bars and restaurants as the room would not cool below 26 degrees, without them open. You will see others have made similar comments. The temp is centrally set and runs from the outside temperature - if it’s cold outside it blows hot, and vice versa! To top it off on 2 of our 3 nights here we had loud parties with discos until 1am and later which we could hear as we were directly above with a room on the 1st floor. The functions are held in the bar/restaurant which is open to reception with no doors, meaning everyone gets to listen. Staff know the issues but fob you off. We reported the temperature issue within an hour of checking in, but the member of staff said “…the guy who designed this place paid for, didn’t earn, his qualifications..just open the window and turn the thermostat off” Consequently for two nights we endured the sounds and smells of the restaurant ventilation, traffic and staff noise and smoking. We were offered a staff room on a higher floor, with the same temperature issue, where we’d have to hand back the key as we went in and out of the room as a solution. So basically move the problem to a different room. We checked out early on night 3 and relocated as the hotel did nothing in the way of remedy. Not even an apology which would have helped, but the fact they didn’t want to know until I checked out says it all. So 2 nights of external noise and 23 degree heat, plus a disco on night two and an early morning on day 3 meant on night 3 when we arrived home to see another party in full swing meant we demanded the issue was fixed or we get moved. I booked via BA on a package who tried to help resolve. However the fact I’d booked via an agent (this was mentioned many times to the point it made me feel I was not an important customer) seemed to dictate what I could be allocated and how hard they seemed to be willing to help. Other points to note, mini bar in our room was NOT complimentary, despite being listed as such on the Accor website, the rooms are fairly small on floor 1 and don’t have a chair per the pictures. Limited tea and coffee supplies, worst I’ve experienced as an Accor Limitless Member - which they refused to acknowledge my membership due to booking via BA which has never happened before or when I travel through my work booking agency. Not even a bottle of water provided. Location is good, and the hotel was clean. We didn’t use the catering facilities. Avoid at all costs to make sure you’re not disappointed.

Great experience.

トリップアドバイザーの評価 5.0/5

Σοφία Ν トリップアドバイザー認証口コミ

Excellent hotel with excellent staff. Matei and Michael were perfect as receptionists and helped us in every situation possible. Andrei, the barman, was also really kind. The room was perfectly clean and the breakfast amazingly tasty and with a big variety. I surely recommend it!

Far from a 4 star experience. Pay extra for 5 star. You won’t be disappointed

トリップアドバイザーの評価 1.0/5

robt391 Solo travel - トリップアドバイザー認証口コミ

Where do I begin! Room was 24* and thermostat didn’t work. If I opened windows air con fails and light comes in. Biggest problem was lack of water in the room and maid left no milk at all and had to ask for this. Only 2 tea bags in-the room, one english and one flavoured. Not difficult to deal with this. A beer at the bar cost 24 lei.5 lei for can of morretti in the local supermarket. I travel the world and enjoyed Bucharest but will not return to this hotel. Booked with BA on a package. Recommend you go 5star if staying here. All I got were apologies and a slight explanation- I don’t expect anything to change.

Excellent hotel

トリップアドバイザーの評価 5.0/5

Andrew R ファミリー - トリップアドバイザー認証口コミ

Even before we arrived the staff were very helpful in responding swiftly to my queries. The hotel is superb value for money. Our twin room was spacious, clean and sound -proof. The bathroom was of a very high quality, much better than comparable hotels on other city breaks. The only slight problem was that nothing could be done to cool our room. Even in February it was 26 degrees at night. Not even opening the window helped. The hotel is situated a couple of minutes walk from the bus stop for bus 100 to the airport and about 20 minutes walk to the old city centre. We also used a couple of Bolt taxis which were readily available. We didn't eat at the hotel so can't comment on the food. But a very good hotel indeed.

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

Lovely hotel, amazing staff

トリップアドバイザーの評価 5.0/5

Bookworm0000 ファミリー - トリップアドバイザー認証口コミ

I stayed here for three nights with my daughter and we thoroughly enjoyed our stay. The hotel is in a good location, lots of shops, bars, cafes, restaurants nearby. We got a Taxi to Old Town but it isn't too far to walk. The hotel is spotlessly clean, our room was lovely, comfortable beds, very nice shower and it was wonderful to find nice quality liquid hand soap, shampoo, conditioner and body wash. The staff here are just wonderful. I would like to say a big thank you to Popescu on reception, who really went out of his way to help us on our last day when we checked out and wanted lunch before leaving for the airport. He was so kind and helpful. We ate in the restaurant and had the best club sandwich I have ever had in my entire life - compliments to the wonderful chef! We spoke to the Chef when ordering our meal (unfortunately I didn't get his name but it was on 27.1.24 at 12.30pm), what a lovely polite and helpful man. I really hope to return to Bucharest and stay in this hotel again.

On behalf of the team, I would like to thank you for the visit and kind review! Hope you will return in the near future! Sincerely, Marian Vlase FO Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 338 件のレビュー 9.7/10 ロケーション
  • 360 件のレビュー 8.4/10 客室
  • 427 件のレビュー 8.9/10 サービス
  • 6 件のレビュー 8.4/10 インターネット
  • 220 件のレビュー 8.2/10 朝食
  • 187 件のレビュー 9.2/10 清潔さ
  • 173 件のレビュー 8/10 快適さ
  • 94 件のレビュー 8.6/10 雰囲気

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周辺の他の施設

Bucharestのすべてのホテル