Novotel Diyarbakir 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 5.0/5 1 件のレビュー

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説明

ホテルのその他の情報

  • Free WIFI

  • Close to Forum shopping center

  • Non-smoking rooms

  • 24-hour security staff

  • Private indoor car park

当ホテルの客室

ホテル所在地

Novotel Diyarbakir

Elazig Bulvari 1.Cadde Mah., No:153/1 Yenisehir
21120 DIYARBAKIR
Turkey

GPS:37.95686, 40.185559

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室

NOVIST RESTAURANT

The Novist Restaurant serves international dishes as well as Turkish specialities in an elegant environment.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  5.0/5  1 件のレビュー

トリップアドバイザーの評価  4.5/5  360 件のレビュー

Moderate quality in rooms, breakfast and spa

トリップアドバイザーの評価 3.0/5

NorthStar51438533647 ビジネス - トリップアドバイザー認証口コミ

Clean room, smiling people, prices are ok. Rooms are good enough comfort. Breakfast needs significant imrovement in variety and quality of food. Spa is low quality in rooms, musüc, noise, light. People are friendly. Bali massage girls are moderate quality. It is good to be open till midnight. No cafe or bar at the hotel to spend time outside the room. No alcohol policy is not good. I could not get wifi at the hotel. Phones are not connected to services of the hotel. You have to connect via reception.

Değerli Misafirimiz, Novotel Diyarbakır ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz.Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Novotel Diyarbakır Genel Müdür Fırat DEMİROK

we were kicked out of the hotel

トリップアドバイザーの評価 1.0/5

Ufkcnr トリップアドバイザー認証口コミ

On November 14, 2023, at 10:30, we checked into Diyarbakır Novotel. I made the reservation via Heartist on November 1, 2023, with the reservation code MTHDJFSK. At the reception, I handed our IDs to Mr. Veysi and an unidentified lady with short yellow hair, as they tried to locate our reservation. Upon showing the reservation number, they found it but immediately informed us, "You cannot stay at this rate; there is a mistake." I explained that I booked through Heartist with a staff discount, mentioned my last-minute travel from Istanbul, but faced criticism. Despite my confirmed reservation, Mr. Veysi insisted they couldn't offer the room at that rate, stating, "Our hotel is private, and these are the rules." Requesting to speak to someone in charge, we were kept waiting in the lobby. After about half an hour, a person in their fifties, whom we assumed was the hotel's general manager, appeared. He expressed dissatisfaction on the phone, saying, "It would be better to stay for free, and they even got breakfast included." The humiliating situation continued, and after waiting a bit longer, Mr. Veysi called us, offering assistance but excluding breakfast. I declined, emphasizing that my reservation should include breakfast at the agreed-upon rate and objected to his offensive remarks. He claimed, "This is the owner's hotel; Accor is not concerned." Even after pointing out the Accor sign behind the reception, he remained dismissive. The short lady with blonde hair, whose presence was unclear, questioned if she would stay at Pullman Hotel in Istanbul for the same rate. Refraining from explaining the Heartist program again, I informed them of my intention to file a complaint with the Accor Group. Mr. Veysi added a new rule to the Heartist program, stating, "Only your family can stay; your girlfriend cannot," which I found absurd. I informed him of the incorrect procedures and my intention to complain to Accor. His response was dismissive, stating, "Complain wherever you want; I don't need to give you a room. Complain even in Dubai if you want." Yes, it seems they think the Accor headquarters is in Dubai :) Eventually, they returned our IDs, and we were abruptly ejected from the hotel where we had a reservation.

Değerli Misafirimiz, Novotel Diyarbakır ‘da gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz.Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır. Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir. Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Saygılarımızla, Novotel Diyarbakır Genel Müdür Fırat DEMİROK

Perfect

トリップアドバイザーの評価 5.0/5

p0d0san ファミリー - トリップアドバイザー認証口コミ

A few days ago, we visited the Novotel in the city of Diyarbakir.I have to say that first of all the hotel was in an excellent location just a few minutes away from the city center and next to a large shopping mall. It had a very large parking, which helped us a lot because it was difficult to park outside the hotel. The staff welcomed us very warmly and were very friendly and welcoming. The hotel facilities were excellent, very modern and clean as well as the rooms. There was a very nice and clean indoor pool which was very relaxing after such a long and tiring trip. The room were very beautiful, modern, large and also offered you all the comforts you could wish for. We also tried the hotel's kitchen and everything was simply delicious. The breakfast was rich with many local delicacies, well cooked and generally had many things that anyone would want to eat. Finally, check in and check out were very quick and easy thanks to the quick help of the staff.

Quality

トリップアドバイザーの評価 5.0/5

Denis K Friends getaway - トリップアドバイザー認証口コミ

This is such a beautiful place for the first time I had a nice breakfast thanks for everything If I come to Diyarbakır, the waiters of the place I would go to first were very nice, they did not disturb us at all. They gave us unlimited tea and coffee as a treat, thank you for everything, the cooks were also very good hand taste. it was very nice

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Diyarbakir. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Diyarbakır Hotel Management

My experience with Novotel in Diyarbakir

トリップアドバイザーの評価 4.0/5

Hawsang K ファミリー - トリップアドバイザー認証口コミ

The things that I did not like: The reception staff, when I visited the hotel for check-in there was 3 staff in the reception (Muhammad, Pelin, and one other guy but don't know his name), the took all the details and told me to wait till they finish entering the data, but they took 45 minutes and checked in many other visitors, and when I asked them they said because we are 7 persons so it will take time, actually there were a group of people with 10 people and they just finished in 10 minutes. Also, when I looked at the hotel on Booking.com the total was 183$ but when Pelin (reception staff) finished check-in she said that the total is 230$, I asked her that there is a mistake and I will just pay 183$, she called the manager and took other 10 minutes then agreed to pay only 183$ The things that I liked: Clean, comfortable rooms and toilets with great staff in the parking.

Dear guest, Thank you for letting us know about his experiences during your trip to Novotel Diyarbakir. First of all, we apologize for not being able to reflect the quality of our international service during your stay. I would like to inform you that as a result of the interview I had with the members of the team regarding the negative experience you had, the necessary measures were taken to prevent the same situation from happening again in the future. We would like to thank you once again for the time you have spent expressing your opinion, and we would like to tell you that your comments are extremely valuable for the development of our work to continuously improve the quality of our services. We will be delighted to welcome you back to our Hotel on your next trip. Best Regards, Novotel Diyarbakir Hotel management

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 41 件のレビュー 8.7/10 ロケーション
  • 54 件のレビュー 7.5/10 客室
  • 90 件のレビュー 8.9/10 サービス
  • 60 件のレビュー 7.9/10 清潔さ
  • 30 件のレビュー 8.2/10 朝食
  • 17 件のレビュー 8.8/10 雰囲気
  • 17 件のレビュー 8/10 快適さ

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