ノボテル ロンドン ウェンブリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,334 件のレビュー

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5 Olympic Way, Wembley, HA9 0NP ロンドン, イギリス

説明

ホテルのその他の情報

The Novotel London Wembley is in the heart of Wembley. The hotel features all the modern facilities required for your business or leisure stay including: 24hr fitness suite, 2 meeting rooms, Restaurant and Bar.

当ホテルの客室

ホテル所在地

ノボテル ロンドン ウェンブリー

5 Olympic Way, Wembley
HA9 0NP ロンドン
イギリス

GPS:51.56129, -0.279293

電話番号
ファックス +44 20 8069 1210

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,334 件のレビュー

トリップアドバイザーの評価  4.5/5  1,933 件のレビュー

2024エクセレンス認証

Great stay

トリップアドバイザーの評価 5.0/5

delighted60 トリップアドバイザー認証口コミ

Great stay as always. Hotel was busy and reception staff were having to deal with water issues, but despite that I was welcomed professionally and dealt with kindly, allowing me into my room shortly before 3pm. Lovely clean room, very quiet at the end of a corridor, a great sleep and no problems with water supply, having a lovely hot shower in the morning. Both lifts working and hotel buzzing with guests as I left. A good atmosphere. Well done Novotel, I'll be back!

NO WATER FOR 2 DAYS -1 STAR

トリップアドバイザーの評価 1.0/5

Ismaeel A トリップアドバイザー認証口コミ

NO WATER FOR 2 DAYS THIS IS AGAINST HEALTH AND SAFETY - IT IS UNHYGENIC AND CAUSE FOR SICKNESS MADE OUR TRIP UNPLEASENT AND NO SOLUTIONS PROVIDED THE MANAGER OR TEAM DID NOT PROVIDE ANY HELP PAID A PREMIUM TO RECEIVE NO WATER IN A 1ST WORLD COUNTRY

AWFUL STAY

トリップアドバイザーの評価 2.0/5

Taylor F ビジネス - トリップアドバイザー認証口コミ

My experience at Novotel hotel was AWFUL!!!! When I entered the room I was like okay this is nice started to explore the room more and there was SKID MARKS left in my toilet!! but then the next morning went to have a shower and they’re was no running water at all like in the tap or in the shower, with reception failed to tell us they where having issues with for the last couple days. Now I went down to speak to repetition to see if it was just my room having the issue and when I went down they’re she was rude and disrespectful and even so the engineers where they’re taking the piss out of me witch I think is highly unprofessional!!!! But I will say the Breakfast was lovely and the bed is very comfy but if you like skid marks and not being able to take a shower this hotel is for you!!!!!

Disabled people are not welcome here

トリップアドバイザーの評価 1.0/5

Caron B トリップアドバイザー認証口コミ

Ridiculous disabled support - phoned to say I have to have parking with my hotel stay as I am disabled. Told that this wasn't at all possible - so I will book elsewhere but what is the point of having accessible rooms if you don't provide any chance for someone who is disabled to stay there because you wont allow pre-bookable parking even for someone who can prove they are disabled. I wont ever even think about booking novotel as this is clearly unacceptable to not be able to cater for people with limited mobility.

Dear Caron, Thank you for taking the time to share your feedback; we really do appreciate all Guest feedback as it is only through comments such as your own that we are truly able to gauge how our Guests perceive our services and facilities. We are naturally very sorry and concerned about your experience while booking accommodation with us. Please accept our sincere apologies, as this is not the usual level or standards that we aim to achieve. In order to investigate your comments and to be able to improve our service we require further information. Please can you send the full details of your concern to H9389-RD@accor.com email. We would really like to make this right and act accordingly with the responsible departments. In the meantime, please do not hesitate to let us know if we can be of any further assistance. Have a splendid day! Yours sincerely Leonardo Morales Rooms Division Manager Novotel London Wembley 5 Olympic Way, Wembley – London United Kingdom

Suspect fire evacuation!

トリップアドバイザーの評価 2.0/5

337chrisw トリップアドバイザー認証口コミ

02.15 woken by fire alarm sounding, building evacuated, only one member of staff visible. Most of the guest remained in the reception or restaurant area while the rest of us made our way outside. The alarm continued to sound for arounds 20 min at no time was there any effort ensure all guests moved outside the hotel. There was no explanation from the hotel. The alarm eventually stopped, again no announcement that it was safe to go back in. Eventually we could see gust making their way to the lifts. I went in and saw a member of staff at reception and guest queuing to speak to him, so I joined the queue. When I got to the front he enquired what I wanted, I said I'd assumed you were doing a roll call, he was not, I asked was it safe to return to our rooms, he confirmed it was! I find it hard to believe this is how the hotel deal with such an incident, it certainly doesn't follow any recognised fire evacuation I've seen! Not impressed at all!

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,615 件のレビュー 7.2/10 客室
  • 1,424 件のレビュー 8.2/10 サービス
  • 34 件のレビュー 6.5/10 インターネット
  • 754 件のレビュー 6.8/10 清潔さ
  • 645 件のレビュー 7.2/10 朝食
  • 351 件のレビュー 4.7/10 設備
  • 346 件のレビュー 4.9/10 お値打ち度

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