ノボテル ロンドン ウェンブリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,369 件のレビュー

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5 Olympic Way, Wembley, HA9 0NP ロンドン, イギリス

説明

ホテルのその他の情報

The Novotel London Wembley is in the heart of Wembley. The hotel features all the modern facilities required for your business or leisure stay including: 24hr fitness suite, 2 meeting rooms, Restaurant and Bar.

当ホテルの客室

ホテル所在地

ノボテル ロンドン ウェンブリー

5 Olympic Way, Wembley
HA9 0NP ロンドン
イギリス

GPS:51.56129, -0.279293

電話番号
ファックス +44 20 8069 1210

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,369 件のレビュー

トリップアドバイザーの評価  4.5/5  1,929 件のレビュー

Disabled people are not welcome here

トリップアドバイザーの評価 1.0/5

Caron B トリップアドバイザー認証口コミ

Ridiculous disabled support - phoned to say I have to have parking with my hotel stay as I am disabled. Told that this wasn't at all possible - so I will book elsewhere but what is the point of having accessible rooms if you don't provide any chance for someone who is disabled to stay there because you wont allow pre-bookable parking even for someone who can prove they are disabled. I wont ever even think about booking novotel as this is clearly unacceptable to not be able to cater for people with limited mobility.

Dear Caron, Thank you for taking the time to share your feedback; we really do appreciate all Guest feedback as it is only through comments such as your own that we are truly able to gauge how our Guests perceive our services and facilities. We are naturally very sorry and concerned about your experience while booking accommodation with us. Please accept our sincere apologies, as this is not the usual level or standards that we aim to achieve. In order to investigate your comments and to be able to improve our service we require further information. Please can you send the full details of your concern to H9389-RD@accor.com email. We would really like to make this right and act accordingly with the responsible departments. In the meantime, please do not hesitate to let us know if we can be of any further assistance. Have a splendid day! Yours sincerely Leonardo Morales Rooms Division Manager Novotel London Wembley 5 Olympic Way, Wembley – London United Kingdom

Suspect fire evacuation!

トリップアドバイザーの評価 2.0/5

337chrisw トリップアドバイザー認証口コミ

02.15 woken by fire alarm sounding, building evacuated, only one member of staff visible. Most of the guest remained in the reception or restaurant area while the rest of us made our way outside. The alarm continued to sound for arounds 20 min at no time was there any effort ensure all guests moved outside the hotel. There was no explanation from the hotel. The alarm eventually stopped, again no announcement that it was safe to go back in. Eventually we could see gust making their way to the lifts. I went in and saw a member of staff at reception and guest queuing to speak to him, so I joined the queue. When I got to the front he enquired what I wanted, I said I'd assumed you were doing a roll call, he was not, I asked was it safe to return to our rooms, he confirmed it was! I find it hard to believe this is how the hotel deal with such an incident, it certainly doesn't follow any recognised fire evacuation I've seen! Not impressed at all!

Lovely hotel, great location

トリップアドバイザーの評価 5.0/5

Leanne K トリップアドバイザー認証口コミ

We have stayed twice at the Novotel Wembley and have enjoyed both stays. The location is perfect for events at the stadium or arena, the underground car park is an added bonus. The staff are welcoming and friendly and once they found out it was my birthday on the day of our stay they brought chocolates, balloons, a card and a free drinks voucher for myself and my husband. Great service and the rooms are comfortable and well equipped.

Highly efficient, attractive hotel

トリップアドバイザーの評価 4.0/5

PDB-Cam トリップアドバイザー認証口コミ

We stayed here for a night after an international match. We were impressed by the family suite, two clean, comfortable and spacious rooms, very quiet for the Wembley location. Lovely to have a fridge and cooking facilities.The location is so practical both for the stadium and an easy tube transport connection.

Excellent customer service

トリップアドバイザーの評価 5.0/5

Emma C トリップアドバイザー認証口コミ

Shafiq offered us excellent customer service. He was very friendly and helped us out with an early check in. Thank you for your help Shafiq! The hotel itself was great for the price. Great location and easy to get to. Clean and tidy and lovely staff.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,484 件のレビュー 9.3/10 ロケーション
  • 1,656 件のレビュー 7.2/10 客室
  • 1,475 件のレビュー 8.2/10 サービス
  • 36 件のレビュー 6.4/10 インターネット
  • 775 件のレビュー 6.8/10 清潔さ
  • 657 件のレビュー 7.1/10 朝食
  • 357 件のレビュー 4.7/10 設備
  • 347 件のレビュー 4.8/10 お値打ち度

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。