プルマン リバプール 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,214 件のレビュー

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Kings Dock, L34FP リバプール, イギリス

説明

ホテルのその他の情報

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

当ホテルの客室

ホテル所在地

プルマン リバプール

Kings Dock
L34FP リバプール
イギリス

GPS:53.396407, -2.989419

電話番号
ファックス +44 151 945 1001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,214 件のレビュー

トリップアドバイザーの評価  4.5/5  3,239 件のレビュー

2024エクセレンス認証

Great hotel let down by breakfast

トリップアドバイザーの評価 3.0/5

C9132NN Couples - トリップアドバイザー認証口コミ

This is the second time we've stayed at the Pullman. Great location if you're on a night out at the M&S arena. The reception staff and bar staff are great and the rooms are lovely. Breakfast really let the place down. Coffee and tea meant to be served by staff but we had to ask for this after we'd finished our breakfast. Even then it was another 10 minutes before it arrived. Gave up on eggs as the rest of my food would have been cold by the time it was served with the queue. Highly recommend the hotel itself but breakfast was a huge letdown for the price.

Dear BmBM Thank you for your review I am sorry to read of you experience at breakfast that is not to our usual high standards for which I sincerely apologise I do hope we can welcome you back for a third time and we can prove this is the case kind regards Neil Brailsford General Manager

Great stay every time.

トリップアドバイザーの評価 5.0/5

Pas Q トリップアドバイザー認証口コミ

Always enjoy it here at The Pullman. This time around I met a man called Tarik who works for the company. He was super helpful and friendly when it came to making sure everything was right for the family. It makes a difference. Thanks and we’ll be back.

Dear Pas Thank you for taking the time to review your stay with us Really appreciate your kind words about Tarik which I will ensure are shared with him. We look forward to welcoming you back kind regards Neil Brailsford General Manager

Fantastic

トリップアドバイザーの評価 5.0/5

patsy k Couples - トリップアドバイザー認証口コミ

My husband and I stayed at your hotel again from the 15th April for 3 days we had a lovely time as always. We were greeted by the lovely Paige who went above and beyond to make us welcome, she is such a lovely person also roni from the restaurant always makes us very welcome, and the bar staff always with a smile. Always love to come back we are coming back on the 25th October for 3 days if not before, so see you all soon. From patsy x

Patsy Firstly thank you for your loyalty to the hotel which is truly appreciated So pleased you had another good stay and Paige and Roni in particular look after you - I will ensure your kind words are shared with them We look forward to welcoming you back in October kind regards Neil Brailsford General Manager

Room comfortable, breakfast terrible

トリップアドバイザーの評価 3.0/5

Elizabeth D Couples - トリップアドバイザー認証口コミ

Visited as had tickets for a show at the arena. Checkin efficient. Evening Restaurant food good and could choose between bar menu and restaurant menu. Room very comfortable with large bed, clean and modern amenities. Following the show, the bar was absolutely packed - huge bar queue and standing room only- for the ‘flagship’ hotel linked to the arena this area is really not big enough or staffed efficiently. Breakfast was terrible. Had to queue for over 15 minutes for a table and , when we were taken through, the restaurant was half empty! Hot drink order taken but didn’t arrive until we’d finished the breakfast, no plates available, no granola and a very untidy cold breakfast collection. Fresh fruit was not fresh (dry, bendy melon!!) and the waffle was so stale it shattered into crumbs. Hot food selection fairly good and definitely the best part. Toast bread was very stale with only white bread available. A real disappointment following other reviews/photos. Wouldn’t recommend and won’t stay again.

Dear Elizabeth Thank you for taking the time to review your stay with us here at Pullman Liverpool. I am sorry to read there were a few areas of your experience that were not to our usual high standards for which I sincerely apologise Your feedback will be discussed with the team so we can address the short falls and I do we will get the opportunity of restoring your faith in the future. kind regards Neil Brailsford General Manager

Seems to be slipping

トリップアドバイザーの評価 3.0/5

Lee C Couples - トリップアドバイザー認証口コミ

Having been 3 times before the Pullman was always our Go To hotel, however a few things have spoilt our views, The first room we were put into the TV didn't work, the guy who came up was lovely, as are most of the staff, but admitted he didn't know what was wrong and would see what to do, I know it's only the TV but I like it on while in the room, a few minutes later he called to say we could swap rooms, all good. The room was a few doors down and seemed Fine . Once in we noticed how unclean it was , not just dusty everywhere but things left on the floor that a simple once over with a hoover would have solved, the bin had all rubbish around it and we found allsorts of general rubbish around the bed etc. Other things that seemed to have changed were no sky sports on the TV, weve always had that but now it's mysteriously been removed again not a biggie but still a shame, we also found the pillows a bit strange and no extra pillows or alternatives in the cupboard, premier inn offers extra , but not the 4 star Pullman,made sleeping very uncomfortable, as one pillow rock hard and the other , a huge square thing , very very fluffy, pity there wasn't options . Lastly and I know it's not the hotels fault but noisy ignorant drunk folk at all hours shouting down the corridors , maybe signs up asking people to be considerate to others or a mention in the help guide. Overall this hotel wasn't cheap and we probably would have had better sleep in a cheaper place. Not sure if I'll be back for a fifth visit as this really didn't live up to expectations this time.

Dear Lee Thank you for your review and my apologies there were elements of your visit that were not to the level you have experienced before. I will be ensuring you feedback is discussed with the team so we can address and ensure we deliver a consistently high experience I do hope we will be able to welcome you back for your fifth stay and restore your faith In the meantime my apologies again. kind regards Neil Brailsford General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,563 件のレビュー 9.5/10 ロケーション
  • 2,440 件のレビュー 8.7/10 客室
  • 2,302 件のレビュー 9.3/10 サービス
  • 17 件のレビュー 7.1/10 インターネット
  • 997 件のレビュー 8.6/10 快適さ
  • 988 件のレビュー 8.4/10 朝食
  • 909 件のレビュー 7.4/10 清潔さ
  • 554 件のレビュー 7.6/10 料理

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