ノボテル ロンドン カナリー ワーフ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 4,456 件のレビュー

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40 Marsh Wall, E14 9TP ロンドン, イギリス

説明

ホテルのその他の情報

  • 地下鉄のカナリーワーフ駅から徒歩7分の場所にあり、市街、O2アリーナ、グリニッジへのアクセスに優れています

  • ロンドンの景色を一望できるデザイン性の高い26室のスイートを含む、313室のモダンな客室

  • Eボードの技術と高速Wi-Fiを含む9室のデザインインスパイアードミーティングルーム

  • 当ホテルの最上階に位置するBOKANでは、上質なお食事とお飲み物を3種類からお選びいただけます

当ホテルの客室

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ホテル所在地

ノボテル ロンドン カナリー ワーフ

40 Marsh Wall
E14 9TP ロンドン
イギリス

GPS:51.501331, -0.023293

電話番号
ファックス +44 20 7987 1040

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  4,456 件のレビュー

トリップアドバイザーの評価  4.5/5  1,905 件のレビュー

2023エクセレンス認証

Great Experience

トリップアドバイザーの評価 5.0/5

Connector43356793527 トリップアドバイザー認証口コミ

I was seen by Rado as soon as I walked through the door was greeted with excellent service. He helped me out where he could and offered answers to all of my questions. Definitely will stay again. I really recommend staying here as the staff are very accommodating.

Good location, shame about the bar

トリップアドバイザーの評価 3.0/5

Cheeky P トリップアドバイザー認証口コミ

Stayed at the Novotel multiple times and hotel staff and facilities are good value for money and close location to Canary Wharf. However, the hotel is badly let down by the bar/restaurant area. The views out over the city are fantastic but unfortunately the service does not match this. With a fairly limited menu coupled with regular slow service I would recommend to avoid and instead enjoy eating and drinking at one of the many places you can find a short walk away over on Canary Wharf instead

Great Trip to London

トリップアドバイザーの評価 5.0/5

Meike B トリップアドバイザー認証口コミ

Excellent Hotel, Great Service, Everything is clean and the Staff makes every wish come true. The view on the 38 floor is amazing. You can have good foot and exzellent Service in the bar by Aline & Antonella. We will definately come back. It was a great time.

Great 5 star review 887meikeb and we love we make your wishes come true :). Alina and Antonella are amazing and I love your feedback about them, thanks so much. The views are amazing and after nearly 6 years here I still never get tired of them. We are really looking forward to welcoming you back Jacqui & The Canary Wharf Family

Amazing stay at Novotel canary wharf

トリップアドバイザーの評価 5.0/5

damianmL7642MI トリップアドバイザー認証口コミ

The whole stay was amazing, all staff are very polite and helpful, the breakfast made by lovely was also amazing! From beginning to end it was a very smooth process. I would most definitely come back and would recommend to anybody looking too stay

We absolutely love our 5 star review damianmL7642MI. Thank you so much for taking the time to review your amazing stay with us and of course your lovely feedback about my team. We cannot wait to welcome you back soon. Jacqui & The Canary Wharf Family

Worst experience at a 4 star hotel- poor facilities and customer service

トリップアドバイザーの評価 2.0/5

Louise N トリップアドバイザー認証口コミ

My fiance and I had the misfortune of staying at this hotel. My fiancé had booked this hotel as a surprise to celebrate our recent engagement however we encountered a number of issues and unsatisfactory service. Firstly, having booked the hotel mainly due the lovely pool facilities advertised we were very much disgusted when we headed down to the pool area at around 8:45pm. As soon as we entered the pool areas we were appalled to find the state of the facilities- floor wet and dirty, the ceiling paint peeling off and no signs of the hanging chairs to relax in as pictured! The place was such a mess and we both felt very uncomfortable and disgusted. We both agreed that we have seen better, well maintained and cleaner pool facilities in a local leisure centre! it is definitely not something you would expect from an 4* hotel. Secondly when we arrived at the pool there was no way we could relax when we had a family screaming and jumping in and out of the pool despite signs which said this was not acceptable behaviour. Surely the staff need to monitor pool etiquette and enforce the rules as this behaviour was at the expense of all the guests enjoyment and relaxation, not only ours. In addition when we told reception about this we were made to feel our feelings were not listened to and told we should have left the pool and come to the desk immediately, which is not practical given we were in swimming attire. The only compensation offered of a free drink felt very little when our evening as far as we were concerned our evening was already ruined! We felt very stressed and let down and even contemplated leaving the hotel! This was further exacerbated when redeeming the consolation drinks we were accused of not paying! Finally we also had issues with our room which again we reported to reception and was received with more hostility rather than any apologies. There was clearly a hole in the bathroom wall which again is not acceptable for a 4 star hotel! I am very disappointed from this dreadful experience which should have been a memorable one to celebrate our recent engagement! On booking the hotel my fiancé even rang ahead to confirm this and not one thing was done to make it feel special! Definitely avoid if you are looking for a relaxing break!

Thank you for your review about your experience with us. I am so sorry we let you down especially when you were here to celebrate such an occasion. We do rely on our guests to behave appropriately as the leisure area is not manned and I am sorry that they had no regards for other people using the facilities. We do check the CCTV regularly however at times the team are very busy welcoming guests. Of course I am going to address the issues you highlighted and please be assured we take this very seriously. We removed the hanging chairs from the pool area due to H&S issues we encountered but replaced them with new lounge chairs just recently. The ceiling I absolutely agree needs to be addressed and the work is scheduled. However as we need to put the pool area out of service for a number of days, the Easter period is not the best time to do this, again I am sorry. I would appreciate it if you could contact me directly about the issues you had on jacqui.mcmillan@accor.com and also so I can obtain the name you booked under as I am aware of a guest that contacted me who was just getting engaged and I arranged a lovely sparkle and upgrade in the room. Kind regards Jacqui McMillan General Manager

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。