ノボテル ロンドン カナリー ワーフ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 4,454 件のレビュー

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40 Marsh Wall, E14 9TP ロンドン, イギリス

説明

ホテルのその他の情報

  • 地下鉄のカナリーワーフ駅から徒歩7分の場所にあり、市街、O2アリーナ、グリニッジへのアクセスに優れています

  • ロンドンの景色を一望できるデザイン性の高い26室のスイートを含む、313室のモダンな客室

  • Eボードの技術と高速Wi-Fiを含む9室のデザインインスパイアードミーティングルーム

  • 当ホテルの最上階に位置するBOKANでは、上質なお食事とお飲み物を3種類からお選びいただけます

当ホテルの客室

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ホテル所在地

ノボテル ロンドン カナリー ワーフ

40 Marsh Wall
E14 9TP ロンドン
イギリス

GPS:51.501331, -0.023293

電話番号
ファックス +44 20 7987 1040

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  4,454 件のレビュー

トリップアドバイザーの評価  4.5/5  1,912 件のレビュー

2024エクセレンス認証

Super nice breakfast hosts!

トリップアドバイザーの評価 5.0/5

Anna B トリップアドバイザー認証口コミ

Thank you very much dear Rebeka and Barbara for making my breakfasts so special every day ! Novotel Canary Wharf is lucky to have you

Shocking lack of any customer handling skills

トリップアドバイザーの評価 1.0/5

msb1303 ビジネス - トリップアドバイザー認証口コミ

Rooms absolutely fine, but the complete lack of any customer handling skills and appalling attitude of the front desk staff I encountered was shocking and an epic failure. Rude, abrupt and a complete absence of any empathy. After a booking mistake, not the hotel’s fault I hasten to add, was identified at check in, the (very loosely named) guest services person displayed complete ambivalence to not only the situation but also the subsequent interactions. Having tried to check in and discovered that the wrong date had been booked by mistake, I phoned my contact who had booked the room. They immediately said they’d speak to the booking agent they use to sort it for me, at which point I said to front of desk person “they’re sorting it, I’ll go and sit over there for 5 minutes” to which I received a curt (at best) response of “it’ll take more than 5 minutes” with a condescending tone and look. ‘Thanks for the reassurance and brilliant customer handling’ I said as I went to sit down. Several minutes later I got an update to say that the booking agent was speaking to Novotel Central Reservations to amend the booking and could I speak to reception, offer to give a credit card as holding security so I could at least get into a room sooner and it would be updated very soon. I approached previously mentioned front of desk person who, when I said “it is being sorted, can I give you a card to secure the room so I can check in, and they’ll update the system”, responded with another curt ‘no, you’ll need to pay in full’ and when I reiterated it was being sorted and I just wanted to get into my room, she interrupted me with an openly rude ‘the answer will be no’. An hour later, after Novotel Central reservations had point blank refused to accept the booking agent’s payment to change the room, I had to pay £95 myself for the difference in rate for the night. So, when I then made it back to reception, the late afternoon traffic now arriving to check in en masse, I tried to check-in and pay the fee myself, and, as I was explaining what had happened to another person on the team who I ended up checking in with, the original person interjected and tried to explain why I only had to pay the difference in rates and not a compete rate and she started the explanation to her colleague by saying “Mr Haines has …” My surname isn’t Haines, so not only had she shown an utter lack of any customer handling skills, but then couldn’t even get my name right. What an embarrassing way to represent the business you work for. Shocking and unacceptable. A simple mistake, no fault of the hotel, which could have been resolved simply and quickly, was made 100 times worse by a crap attitude and total disinterest in trying to find a solution or at least show some empathy. To the reception and hotel manager, if you are reading this, your staff member made my experience a complete ball ache and you need to seriously investigate the attitude that certain people you employ to apparently represent your business demonstrate. The first action that needs to happen if you do bother to read this is to train people on the concept of customer service or, better still, get rid of your bad wood and employ someone who has at least a modicum of knowledge of the concept of manners. Perhaps there’s an unused traffic cone knocking about somewhere in Canary Wharf that you could employ on your front desk instead as an inanimate object would be infinitely better qualified to deal with your paying guests than the epic failure I had to endure.

A wonderful weekend in Canary Wharf

トリップアドバイザーの評価 5.0/5

outofthelight Solo travel - トリップアドバイザー認証口コミ

I had the great pleasure to stay at Novotel London Canary Wharf for an extended weekend in early April. The crew at Novotel made it a very memorable weekend in London. They are attentive, charming and service-minded - and that makes a big difference. I am hereby officially a fan. It was a busy weekend in London and the hotel was full, so as a frequent guest of ACCOR, I had been upgraded to one of their suites. I loved the Executive Room I had at my last visit but this was really something. Large - and at the same time quite cosy - and with an amazing view of the city On Saturday, a friend came over for us to check out their bar on the 38th floor, and the very positive experience continued there. Excellent atmosphere, great mixing of cocktails (we almost made it through the cocktail list) and attentive service. And of course - the view! Their selection of small dishes can also absolutely be recommended. The bar staff was very helpful with London advice far beyond the hotel itself. Loved it! I slept very well, and loved waking up to that awesome view of London. I also enjoyed their gym, which is rather small, but well equipped - and allows for a solid work-out. Next to the gym, there is a pool, and they also a sauna where one can recover from workouts and/or from exploring London by foot. If I could have wished for something, it would be a bit more storage-space for clothes (rather limited for such a large room) and maybe a coat stand in the entrance area. But those are details, I will certainly be back. Thank you to all the team members (reception, housekeeping, bar and hotel management) for your hospitality.

Business hotel with a warm atmosphere

トリップアドバイザーの評価 4.0/5

peter h トリップアドバイザー認証口コミ

The location of the hotel is a bit out of the centre but there are 2 very good subway lines very nearby. The rooms are nice with a very good bathroom. The view is spectacular. The personal at the reception is very friendly and helpful. The breakfast was extensive. Rebeka, the hostess, and her team were very kind. There is a top floor bar with an incredible view over Londen. No complains about the WiFi One miner point … The airco wasn’t getting warm and the room kept rather cold. A bit like everywhere in the hotel.

London experience

トリップアドバイザーの評価 5.0/5

Veronica C トリップアドバイザー認証口コミ

The breakfast staff was amazing, very polite, special Rebeka and the manager. Rebeka always tried to make our stay pleasant, smiling all the time and she found activities for our children so we could enjoy a good coffee at height. We will return with pleasure.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,424 件のレビュー 9.1/10 ロケーション
  • 3,260 件のレビュー 7.8/10 客室
  • 2,589 件のレビュー 8.1/10 サービス
  • 31 件のレビュー 7.1/10 インターネット
  • 1,161 件のレビュー 5.8/10 清潔さ
  • 1,129 件のレビュー 7.3/10 朝食
  • 910 件のレビュー 7.3/10 設備
  • 590 件のレビュー 8.7/10 雰囲気

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ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。