Pullman Magenta Shores Resort 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,576 件のレビュー

Pullman Magenta Shores Resort - Image 1
Pullman Magenta Shores Resort - Image 2
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Pullman Magenta Shores Resort - Image 4

説明

ホテルのその他の情報

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

当ホテルの客室

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ホテル所在地

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,576 件のレビュー

トリップアドバイザーの評価  4.0/5  887 件のレビュー

VOUCHER PURCHASES BEWARE -

トリップアドバイザーの評価 1.0/5

cp835 トリップアドバイザー認証口コミ

VOUCHER PURCHASERS BEWARE – My Sister purchased birthday vouchers for myself & my daughter for a Massage & High Tea experience in December 2022, and also one for herself, so we could share the experience. When purchasing the vouchers my sister was advised that the vouchers would be honoured for 3 years. When phoning to book the appointments my sister advised that she had 3 x vouchers that were purchased December 2022 for the booking, the person taking the booking said that would be fine. We presented the vouchers on arrival, then, AFTER our treatments & high tea, the manager Taliessa advised that there were extra fees payable as the fees had risen since the purchase of the vouchers. How dissapointing, and why did the Manager Taliessa wait until the end of the treatments to let us know. I can say definitely that we won't be going back to this Spa, the Managers attitude was certainly not very customer service friendly at all, which spoiled our whole experience.

mediocre....

トリップアドバイザーの評価 2.0/5

Yuvvone G トリップアドバイザー認証口コミ

Beautiful family-friendly resort to stay at. My family and I have been coming to Magenta for years now.. Although our experience this time around was mediocre, we visited the hotel 26th-28th February, was average in comparison to the past. When dining in the Shallows Bar on Wednesday, we felt as though the atmosphere was flat, staff looking very lost/flustered and the younger girl that looked like she was in charge (different colour uniform to most staff on) served us gave the impression she did not want to be there, she came off as a little blunt to be honest, disappointing as the Bar staff are usually very bubbly, friendly and welcoming.. Hope this was an off day...

Very poor customer service

トリップアドバイザーの評価 1.0/5

494serak トリップアドバイザー認証口コミ

We stayed in a three-bedroom villa for three nights, but the day it checked out we were paid an extra $200. There was an email saying that we drew something with crayons on the Bathtub and they have to erase it with a cleaning company, that costs $200. Firstly, we didn’t have children young enough to use crayons and obviously they are old enough to have the conscience to not do this. Secondly, the stains were allegedly already on the bathtub at the first place. We kept on talking about this situation on the phone and through the email to hotel but the manager had said she would call again tomorrow. However she did not call back. We kept waiting the calling and we called again at 4.30pm. and She said “I said I’d call back by 5 o'clock today. It's not 5 o’clock yet.” And she saying their housekeeping team is always professional, so it couldn't have this kind of stain in the first place, and they have this strong, significant policy of damage. (Which is we never heard of it when we checked in) This is the first time we ever experienced an abhorrent, dishonest, stubborn hotel customer service, and it is absolutely not acceptable to charge us for stain that we didn’t even make. If we were informed this ‘strong policy’, this situation would not even be happening and we would have taken a picture as evidence. It's a pity that we couldn't take a picture of the original stain on the Bathtub when we first checked in. But what guest on a holiday would take a picture of this stain in advance for evidence because they're afraid the hotel will charge the guests for this cleaning fee?

A good level of family accommodation

トリップアドバイザーの評価 5.0/5

GribbsRiyadh ファミリー - トリップアドバイザー認証口コミ

We had a 3 bedroom and found villa very spacious with carapace at front door dedicated to villa which is nice. We played golf and were treated very well at the proshop despite the fact we had a friend of my son who had never played golf on a course before. You are staying at hotel seemed to be magic word at proshop. We had breakfast and that was good. The only issue we had was we tried to walk to the beach and met a brown snake on the path so we quickly retreated. We told reception and they offered a snake catcher if it happened again, which was good.

Disappointed to the max

トリップアドバイザーの評価 1.0/5

Sara A トリップアドバイザー認証口コミ

My recent hotel stay was riddled with letdowns. The promised pool view from my villa was nonexistent, and the maintenance delay upon arrival was frustrating. The hotel's WiFi and TV issues added to the disappointment. The apologies from the receptionist felt hollow, leaving me with a sense of regret for investing in a stay that failed to deliver on its promises. Having visited various Pullman hotels around the world, each offering exceptional experiences, my recent stay at this particular one left me bewildered.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 987 件のレビュー 4.9/10 客室
  • 780 件のレビュー 7/10 サービス
  • 68 件のレビュー 2.2/10 インターネット
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  • 314 件のレビュー 5.3/10 快適さ
  • 259 件のレビュー 6.9/10 プール

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