プルマンメルボルンアルバートパーク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 2,084 件のレビュー

プルマンメルボルンアルバートパーク - Image 1
プルマンメルボルンアルバートパーク - Image 2
プルマンメルボルンアルバートパーク - Image 3
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説明

ホテルのその他の情報

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Feel reassured with access to AXA medical teleconsultation free of charge

当ホテルの客室

ホテル所在地

プルマンメルボルンアルバートパーク

65 Queens Road, ALBERT PARK
3004 アルバートパーク
オーストラリア

GPS:-37.84978, 144.978662

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  2,084 件のレビュー

トリップアドバイザーの評価  4.0/5  1,757 件のレビュー

眺めが良く、明るく清潔な部屋と行き届いたハウスキーピング。

お客さまの声 5.0/5

K. ファミリー - 確認済みレビュー すべて

ホテル滞在の重要な要素である、部屋の広さ、眺望、きれいさ、ハウスキーピングとチェックイン、アウト時のフロントの対応、レストランの質、価格とスタッフのサービス等のすべてが満足の行くものでした。 次回のメルボルン訪問でもPullman Melbourne Albert Park に泊まります。

A massive disappointment

トリップアドバイザーの評価 1.0/5

Scott M トリップアドバイザー認証口コミ

Wow, what a disappointment. Tired, old room in desperate need of refurbishment. Called reception for assistance with internet connection being not available and after called back 20 minutes later and told could not offer assistance until following morning. If looking for a nice Melbourne accomodation put the pen through this one and look elsewhere.

Disappointed

トリップアドバイザーの評価 1.0/5

Collin W トリップアドバイザー認証口コミ

I have created a new TA account as previously my partner and I used to have one account. I had been to Pullman Albert Park three times, once in 2022 during GP and this year again, both times with my partner and me alone in October. In 2022 we had issues as the hotel had just reopened after Covid and like many places, it was chaotic. My then partner, an avid F 1 fan, had paid a premium rate and we were unhappy with the service and the room. Having complained to a friend who was then the Marketing Manager for the group, who also happened to be staying, we were introduced to the General Manager, Michael. We thought he managed our issues very professionally and we ended up booking for this year again. Michael met us this year and we had a drink and again, he was charming. My partner and Michael shared many stories about F1, the different tracks and drivers etc., This time in October, I had to come to the CBD and as I had a good impression of the hotel, I asked my friend to book the Pullman as she was travelling on business. The reception was a total disaster while checking in and I was trying to call Michael but he was not answering. As we had to wait for a while we went to the bar and again, as they seemed to be short of staff we did not end up getting a drink, having waited for a while. Finally the room was provided and I felt we were not welcomed with courtesy and was disappointed that I could not get through to Michael as well. The next morning we came for breakfast we asked for the General Manager Michael and someone else turned up. I was confused and said that I asked for Michael but the person said that Michael is no longer with the company. I then said that I tried calling Michael but he was not answering. We were then told that the number does not belong to Michael and we felt strange the way we were told about Michael as if the person did not want to do anything with this conversation. Finally we did not say anything about the issues as we were leaving that afternoon anyway but feel disappointed.

Poor Service Experience

トリップアドバイザーの評価 1.0/5

alishath2 Couples - トリップアドバイザー認証口コミ

This hotel is obviously experiencing staffing issues as all customer service experiences were unacceptably slow. Check in procedure took 30 minutes, room service for drinks was 45 minutes and attempting to resolve a refund for for the cancelled room service was over 30 minutes. In the hotel lobby is was evident the front of house staff were fielding concerns from many customers. We are generally understanding people but this was our most frustrating and disappointing hotel stay (world wide).

Wonderful weekend staycation.

トリップアドバイザーの評価 5.0/5

O8975JSjudys Couples - トリップアドバイザー認証口コミ

Had a wonderful night’s stay at the Pullman last weekend. Last time we stayed there we had an unpleasant and unpleasant experience. Hotel management went above and beyond to make amends - ensuring our experience this time was fabulous. Special thanks to hotel management- especially Rhett.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 531 件のレビュー 8.1/10 ロケーション
  • 1,303 件のレビュー 6/10 客室
  • 1,168 件のレビュー 6.7/10 サービス
  • 13 件のレビュー 4.2/10 インターネット
  • 453 件のレビュー 4.7/10 清潔さ
  • 386 件のレビュー 4.7/10 料理
  • 319 件のレビュー 6.3/10 朝食
  • 272 件のレビュー 5.3/10 お値打ち度

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