The Sebel Noosa 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 705 件のレビュー

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The Sebel Noosa - Image 1
The Sebel Noosa - Image 2
The Sebel Noosa - Image 3
The Sebel Noosa - Image 4
32 Hastings Street, Parking entrance Noosa Parade, 4567 NOOSA HEADS, Australia

説明

ホテルのその他の情報

  • Enjoy a BBQ in the entertaining area

  • Outdoor swimming pool

  • Spacious living & dining areas with fully equipped kitchen

  • Luscious gardens and stunning water features provide an oasis of calm

  • Intimate and unique meeting and event space designed to inspire

当ホテルの客室

ホテル所在地

The Sebel Noosa

32 Hastings Street, Parking entrance Noosa Parade
4567 NOOSA HEADS
Australia

GPS:-26.387977, 153.089933

電話番号
ファックス +61 7 5447 6450

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙
  • ルームサービス

2 プール

Unwind in the sub-tropical surroundings of this Noosa resort's gardens, cool down in the heated outdoor swimming pool or take a dip in the spa. There is even a children's wading pool for the kids to enjoy.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  705 件のレビュー

トリップアドバイザーの評価  4.0/5  932 件のレビュー

Clothing Taken During Cleaning

トリップアドバイザーの評価 2.0/5

Jack T トリップアドバイザー認証口コミ

The accommodation and the staff were nice whilst I stayed, but some of my clothes were taken from my room (probably during cleaning) and the Sebel staff have never made any visible effort to resolve the issue. I spoke to reception twice whilst there, then called them over several days once back home, then emailed after when not hearing back over the phone (after being told I would) - still nothing back. Personal belongings shouldn’t go missing from a private hotel room and I’d expect this to be treated as more of an issue.

Dear Jack, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. We understand the importance of personal belongings, and we share your concern regarding the incident you've described. Rest assured, we take matters like these very seriously, and we're committed to resolving this issue promptly. During our recent conversation, I was glad to hear that we were able to discuss the situation in detail. I want to reiterate our apologies and assure you that your feedback has been taken seriously. Upon further investigation, we've discovered that sometimes items may inadvertently get caught up in towels during the housekeeping process, leading to unintended removal. Please know that your feedback has been communicated to the relevant departments, and we're actively working to prevent such occurrences in the future. In the meantime, we deeply regret any frustration or inconvenience this situation has caused you. Your satisfaction and comfort are our top priorities, and we're determined to make things right. Thank you once again for bringing this matter to our attention. We appreciate your understanding and patience as we work to address it. Warm regards, Agustina Gianni Front Desk Supervisor

Poor value for money.

トリップアドバイザーの評価 2.0/5

Michelle T ファミリー - トリップアドバイザー認証口コミ

Firstly I don’t write bad reviews but I felt this was necessary to maybe help someone with their decision. We attended a wedding in Noosa and decided to pay a bit more for location and a “nice property”. Unfortunately we were very disappointed. Yes the pros to the property are the location ..brilliant. However our room “a river view 2br apartment”, booked as we had our teenage daughter with us and thought it best to have a specific space for her. The room could not be further away from Hastings St. There is no view as the balcony has shutters so it is a limited view. The rooms lacked natural light and ventilation. It smelt like damp mould the whole time we were there. I did speak to reception about the smell and the cleanliness and the reception staff member was a bit dismissive and said it was all the rain..we had friends staying in a Hastings st facing room and they didn’t have that. The ensuite shutters were covered with grime and dust. We opened doors to balcony to get and get some fresh air but the traffic noise was too loud. We did get offered to move but two nights later and tbh we didn’t want to pack op all our food and clothes to go to something else that was the same just no smell. Such a disappointment. Some of the other reception staff were lovely.

Dear Michelle, Your feedback is important to us, and we're dedicated to resolving any concerns you may have. To discuss these issues in detail and work towards a solution, we kindly request that you give us a call at your earliest convenience to (07) 5474 6400. Our team is here to assist you, and your call will allow us to address your concerns promptly. Thank you for reaching out, and we look forward to speaking with you soon. Warm regards, Agustina Gianni Front Desk Supervisor

Great location BUT NO WIFI

トリップアドバイザーの評価 2.0/5

Arkay56 トリップアドバイザー認証口コミ

Lovely pool and apartment type block buildings in central noosa close to beach and amenities HOWEVER NO WIFI except in reception which shut its doors at 7pm. Reception tended to be crowded with guests trying to get online. Major problem for us

Good location badly kept resort

トリップアドバイザーの評価 1.0/5

CoopsTA トリップアドバイザー認証口コミ

Started with lifts not working to reception. Not sure how a disabled person or family with a pram could access the facility. Then we got to our room. The room was just old and unkept. For instance the toilet seat was broken, the bathroom door had clearly been in a flood and was falling g apart. The kitchen utensils were old , glass wear chipped. Our room was full of mozzies until we fumigated it and then kept all wi does shut. There are no fly screens. Finally the wifi didn’t work at all. When we called they said they would get back to me that something had blown up. They did not get back to me. So all in all great location and very poorly kept resort.

Noisy Disaster

トリップアドバイザーの評価 2.0/5

puppy1948 Couples - トリップアドバイザー認証口コミ

We came here to relax for a mini break. All we heard the whole time was screaming kids. Couldn’t even get into pool as mums and bubs took over. Why can’t they use the kids pool. Someone needs to police this so we kid free couples can have some down time. Kids screaming first thing in morning, we will definitely never ever come back. This ruined our whole stay. If you mention to reception they just don’t give a toss.

との提携 TripAdvisor

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  • 134 件のレビュー 4.9/10 プール
  • 33 件のレビュー 4.1/10 料理

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