ソフィテルオークランドバイアダクトハーバー 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,288 件のレビュー

ベストレートをお約束
ソフィテルオークランドバイアダクトハーバー - Image 1
ソフィテルオークランドバイアダクトハーバー - Image 2
ソフィテルオークランドバイアダクトハーバー - Image 3
ソフィテルオークランドバイアダクトハーバー - Image 4
21 Viaduct Harbour Avenue, 1010 オークランド, ニュージーランド

説明

ホテルのその他の情報

  • 素晴らしい水辺の立地

  • レストラン1軒、バーと野外のダイニングカフェ1軒

  • 輝かしい受賞歴を誇るSoスパ

  • レストラン1軒、バーと野外のダイニングカフェ1軒

  • ブティックミーティングスペースが5つ

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

ソフィテルオークランドバイアダクトハーバー

21 Viaduct Harbour Avenue
1010 オークランド
ニュージーランド

GPS:-36.844868, 174.757385

電話番号
ファックス +64 9 909 9001

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,288 件のレビュー

トリップアドバイザーの評価  4.5/5  3,641 件のレビュー

2023エクセレンス認証

Mixed Feelings

トリップアドバイザーの評価 4.0/5

KingyOE Couples - トリップアドバイザー認証口コミ

I would have gone a 5 for the accommodation but downgraded to a 4 because of the underwhelming breakfast. The arrival and check in was excellent. Our room was nice and as we expected. Nice size, good amenities, clean, nice shower etc. overall it was great. Breakfast for a top hotel was not good. Four of us had breakfast and we all commented negatively about it. Our waiter had trouble taking our order which was simple. One order arrived completely wrong and served by another member of the waiting staff. We tried to let her know it was completely the wrong dish and must be someone else’s but after going round in circles my friend decided to accept what was placed in front of him as there was a communication and language problem. The hot dishes on the buffet were poor. Some empty and others badly presented and not warm. Being a Saturday I’m wondering if they had a stand in Chef on??? For $52 per head for the breakfast that we were served, I would suggest you go to a local cafe or maybe round the corner to the Grand Hyatt where I have stayed and thoroughly enjoyed the breakfast. In short. The accommodation and service during checkin and out was excellent, rooms great, ambiance and location excellent……. But I don’t recommend the breakfast. I would definitely stay here again but wouldn’t bother with the breakfast again and would go to somewhere local.

Moldy and dated hotel

トリップアドバイザーの評価 2.0/5

Stracy08 トリップアドバイザー認証口コミ

Our room had mold all over the bathroom - in the shower & even coming out from under the mirror; the mirror mold appeared to be black mold. There are stains on the curtains, wall paper is peeling from the walls etc. It feels “tired” & no amount of dim lighting and fancy finishes can hide that. The location is decent if you are wanting to explore the area. Staff was average but not overly accommodating when we needed it, which was rather disappointing. Would not recommend you stay here until they make necessary improvement for guest safety - like removing mold from bathrooms.

Sofitel Auckland

トリップアドバイザーの評価 4.0/5

SavvyJudge Couples - トリップアドバイザー認証口コミ

Very lovely, elegant hotel with the perfect downtown location. Some minor fixes and it could be a 5 star…i.e. update the heating/cooling system, new carpets, proper technicians providing spa service, valets at door during evening hours…etc. Overall, however, pleased and would consider staying here again on my return to Auckland.

Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Specially the comments in regard to the technicians in the Spa is concerning so is the heating cooling system. We are working on the process in order to get this fixed. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Reto Borer

A COMPLETE RIP OFF

トリップアドバイザーの評価 1.0/5

travellernz1010 トリップアドバイザー認証口コミ

I would like to advise we paid over double the normal nightly rate. Tonight it is advertised for $367.00, they charged us $779.00 because the PINK Concert was on. An absolute rip off. The bathroom smelt so badly of old mould, only one tea spoon in the room. No rubbish bin in the Kitchenette, if you could call it that. We book with another couple and asked for rooms side by side and got level 6 and level 4. Also got charged $52.00 for carparking. I get an increase on a big weekend, but over double!!!!! How do you justify that??? What more do you give your guests than you give them on your $367.00 nightly rate. Not even bottled water. We stayed in room 626, do not take that room, we barely slept with the stench of mould coming from the bathroom. Nice towels, and comfy bed, but that is about it. Air conditioner does not work, had to sleep with the ranch slider open as the air conditioner ran as a heater. I am in Hospitality, a Boutique Lodge in Taupo, I do not inflate my prices and wow, it was an eye opener as to what I give my guests. Not even a b/fast included in that rate, no fresh milk. NOTHING. You guys should be ashamed of yourselves. I would almost go as close to saying the cost for 1 night to us of $847.62 was fraud NOT HAPPY WILL NOT RETURN YOU HAVE HAD MY MONEY BUT I WILL NOT BE A REPEAT GUEST TO SOFITEL ANYWHERE IN THE WORLD.

Again a fantastic experience at Sofitel Viaduct Harbour!

トリップアドバイザーの評価 5.0/5

murielschuerwegen トリップアドバイザー認証口コミ

It was our second stay in the hotel. Our first was in 2020 at the start of Covid in NZ when we were obliged with some other tourists to move from our initial hotel in Auckland to Sofitel until we could find a flight back to Europe. At that time, the personnel did really everything they could to make our stay as comfortable as possible. So we decided to come back one day to visit Auckland and to stay again at Sofitel. And we were very happy with our choice: nice room with big bathroom, very friendly staff (as well at reception as in the breakfast area as the housekeeping), nicely located in the harbour, very good breakfast buffet with extra à la carte menu item, etc. Again a hotel experience where we felt very welcome !

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 276 件のレビュー 9.1/10 ロケーション
  • 623 件のレビュー 7/10 客室
  • 689 件のレビュー 7.2/10 サービス
  • 8 件のレビュー 2.6/10 インターネット
  • 225 件のレビュー 6.5/10 料理
  • 163 件のレビュー 7.7/10 朝食
  • 151 件のレビュー 8/10 雰囲気
  • 120 件のレビュー 5.7/10 清潔さ

Powered by Trustyou

周辺の他の施設

オークランドのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。