メルキュールローマウェスト 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 625 件のレビュー

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説明

ホテルのその他の情報

  • 無料Wi-Fi、コーヒー / ティーメーカーを全室に完備。

  • 近隣にはカステル ロマーノのアウトレットや遊園地があります。

  • 無料の屋内駐車場

  • 有料でレンタカーをご利用いただけます(空き状況によります)

  • コングレス センターは、最大800名様まで収容可能な15のお部屋を完備しております。

当ホテルの客室

ホテル所在地

メルキュールローマウェスト

Viale Eroi di Cefalonia 301
00128 ローマ
イタリア

GPS:41.785923, 12.434851

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

Mchef Restaurant

エレガントで親しみやすい雰囲気のレストランは、宿泊以外のお客さまもご利用いただけます。種類豊富な地中海料理と多国籍料理をご用意しています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  625 件のレビュー

トリップアドバイザーの評価  3.5/5  1,502 件のレビュー

Thin wood walls, no pool and no spa, far from the city

トリップアドバイザーの評価 1.0/5

Resort53429057105 トリップアドバイザー認証口コミ

No pool, no spa as announced, on oficial website and on all partners sites, then in small letters they say it is on maintenance, as far as I know for more than 2 years, I tried to cancel but could not get the money back so we went anyway. thin wood walls on the room, very small third bed. Very far from the center of the city.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Roma West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I ensure you that all information are write correctly, anyway I control and if is necessary a new action for better inform our guests I will be done. We hope that you will give us another opportunity to better serve you in the near future. Sincerely,

Fair but maybe choose a hotel closer to sights

トリップアドバイザーの評価 3.0/5

lisahC2562TS ファミリー - トリップアドバイザー認証口コミ

Room was fair but you must request an updated room without carpet. Otherwise pretty musty. Air conditioning did not work in all the rooms and the pool was closed. Breakfast was good and filling. Not close to any sights - in a residential area. Must take a cab which they can help with coordinating. We did not use their shuttle service. Some desk clerks were nicer than others. Some were pretty prickly and seemed bothered with the customers.

Dear Guest thank you for sharing with us your comment and I'm sorry for some inconvenience, I ensure all our effort to improve the points reported. Sorry again

Disappointed

トリップアドバイザーの評価 1.0/5

saarailo Couples - トリップアドバイザー認証口コミ

The hotel was a big disappointment. We came from the airport at night, I had made sure in advance that check in is possible at night. the reception clerk was really rude, and we had to wait more than half an hour. The hotel was in the middle of nowhere. The hotel was supposed to have a spa, but it was closed. I had hoped for a room with a bathtub, but even that was not implemented.

Dear Guest I'm sorry if we don't have satisfied your expectation and for this please accept my apologies. I assure you that will are take all necessary measure to improve the points reported . Sorry again and I hope you give us another opportunity. Sorry again

hotel is ok, but I was disappointed by the room service.

トリップアドバイザーの評価 2.0/5

Z4629CYmichelef ビジネス - トリップアドバイザー認証口コミ

I came to this hotel several times because of my business. On my last visit I was disappointed by the room service:the food I ordered didn't correspond to what I received in my room. When I called back to the room service number to complain they just said that, on their menu, that food was not available. It was not canceled in the room menu, so practically their menu and my menu mismatched. It would have been kind to advice me before I ordered, and not to take me another different plate. On top of this the room service has a surcharge of 10 euros that is not written anywhere in the menu, you just discover it later. However apart from this misunderstanding, the hotel rooms are nice and my stay was comfortable.

Dear Guest, I'm sorry for your dissatisfaction about room service Menu. I ensure all is necessary to solve this mistake. I hope you come back soon at Mercure, for give you our apologies.

Low cost, average hotel, far from central Rome

トリップアドバイザーの評価 2.0/5

hrashid1710 Friends getaway - トリップアドバイザー認証口コミ

First of all we checked in at midnight and waited over an hour for the guy at reception to finish with ONE customer. The hotel room was old but reasonable for €70 a night; although the SAFE didn’t work and some double beds are two single beds put together. The hotel overall is clean but it’s in a pretty rough area with hardly anything open after 9pm. Now if the reason you are staying is for access to Rome then be prepared for a 25mins bus ride to a very grotty Metro station and then another 25 odd minutes to Termini - which is the centre of Rome. Uber doesn’t take orders from area, and quite frankly isn’t very good on Italy. BREAKFAST: there isn’t an eggs bar or anything that is cooked fresh in front of you for but there is a reasonable hot food selection and juices with fruit. I’d give it a 4/10 for breakfast. There aren’t irons in the room but you can iron clothes on the ground floor “ironing room”. The WORST part of the hotel was that the swimming pool, Spa and gym is not accessible for months due to renovations which given that it is so far from civilization leaves nothing to do at the hotel apart from walking the pretty dodgy surrounding streets. PS: parking is free but in a dark and small underground space with no valet.

Dear Guest thank you very much for sharing with us your comment and I'm very sorry for your dissatisfaction, I ensure all our effort to improve the points that are you reported. I hope you give us another opportunity for to welcome you better. For us is very important the satisfaction of all our guests. I'm sorry again

との提携 TripAdvisor

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