メルキュールサムイチャウエンタナ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 771 件のレビュー

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ホテル所在地

メルキュールサムイチャウエンタナ

37/97 Moo 3 Bophut, サムイ島
84320 Surat Thani
タイ

GPS:9.517854, 100.056202

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

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お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  771 件のレビュー

トリップアドバイザーの評価  4.5/5  906 件のレビュー

Lovely place, but rock hard beds

トリップアドバイザーの評価 3.0/5

Jenny S トリップアドバイザー認証口コミ

This hotel is very nicely decorated and well appointed .. rooms are very clean, reasonably spacious and have a balcony .. most of which overlook the large pool area - some overlook the ocean area. There are plenty of trees and foliage about, but no green grass. Location is in one of the quieter parts of Koh Samui, so no loud night club music. Plenty of dining options around the area too - spoilt for choice here. If you want to go to central Samui where it is very crowded and where the markets are, taxi fares are not cheap, and it is almost double to get back. If you want to climb into the back of a songthaew there are plenty of those about too. Pool area has a number of LILOs about, however rude European tourists seem to think they are theirs and not anybody else’s to use. They come very early in the day and reserve them by placing towels and then disappearing for sometimes hours before they are ready to use them. All tourists here have the same rights to use all of the facilities. Staff should enforce what their very small signs say that this practice should not occur. But nobody does or says anything. My question is why bother putting the signage up - might be an idea to place one of the signs in each room. Beds here are rock hard - no “give” in them at all. It is almost like lying on the floor. We had a very uncomfortable time sleeping here. House cleaning staff are very friendly to assist in any way. Plenty of pillows are provided. If you like hard beds, this place is for you. Breakfast was good for a large hotel, but not as many choices that I have seen in other hotels of this size. Staff are accommodating and very friendly and seem to enjoy their jobs. Staff who make the omelettes should cook them for a little longer as the couple I had were still raw in the middle. Hotel also has a gym which was well used when we were there. Beach is beautiful and lovely to walk on.

Good but some room for improvement.

トリップアドバイザーの評価 4.0/5

Martin-Lauer-1970 トリップアドバイザー認証口コミ

We had a nice stay in this hotel. First, we got a very warm welcome and had the chance also to change the room we did not want. Since we booked sea-view, we expected this also. However, we go located on the second floor of the new building in the backyard with a view towards the sea but blocked by the bridge section between both building units. Personally seen, this is no sea-view. Therefore, we asked to change and got a better room on the third floor. The main issue in this hotel: there are only a few rooms with sea-view. Those in the back of the building towards the sea and those upfront the building, but only on upper level since upfront towards the beach there is a restaurant building and a pool villa. Not sure if rooms, which might have a slightly view on the sea are sold same way as real sea-view. Be careful when booking. Another issue is if you do not book “Deluxe” rooms, you might get a room in the old building across the main street without any view, another breakfast and a separate pool. The rooms in the new building are really spacious and nicely equipped, modern and clean. The cleaning was done each day immediately once we left the room and was excellent! The pool towels are given without any problems by the room cleaning lady, so no need for cards and deposit. The hotel grounds are nice, also stylish. The pool is clean and nice; of course warm due to the weather also. The issue is this hotel has is the lack of sun-beds and even worse sun-umbrellas. Without reservation in the morning, you will fail to get one. Some sun-beds at the beach are available, but also there you are missing umbrellas. More and more of them are also broken. Which requires urgent replacement. Since there is not sufficient space for additional sun-beds at the pool, we would recommend the management to add more beds on the rooftop of the restaurant. Put the furniture somewhere else, nobody is using it, neither on daytime nor at night. The bar chairs are sufficient. I am confident that would improve the experience. The breakfast was small, but fresh each day. European warm dishes were done a la minute, Asian food was also available, plenty of fruits, Muesli etc. Since it is a small buffet there would be the possibility to change the dishes each day (change of assorted sliced cold meats, fruits, Mueslis, marmalade, Danish patisserie, bread). That would also increase the experience of this hotel while keeping the high standard of freshness. The restaurant offers a great dinner, nothing to complain. We went there once at the fire show. However, the prices in the restaurant are higher of course but still okay. The staff is really helpful and attentive, really amazing. We asked to extend our stay for another five days and they did their best to make this happen. In general, we can recommend this hotel and would go for it again.

Wonderful stay

トリップアドバイザーの評価 5.0/5

Mathieu S ファミリー - トリップアドバイザー認証口コミ

Wonderful 3 nights stay in Mercure Samui. Sufficient parking, friendly and welcoming employees, good pool with small kids slide. Within walking distance of restaurants, massage, shops and market. Central Chaweng 15 min walk/5min taxi ride. Rooms spacious, clean and well designed.

A Perfect Getaway

トリップアドバイザーの評価 5.0/5

joaniemclc Couples - トリップアドバイザー認証口コミ

Everything was perfect! The morning started with a delicious breakfast! We had easy access to the pool and bay. The massages were wonderful and just listening to the water flow while having a massage was awesome. Our room had a nice balcony and pool and water view-excellent!

New hotel with great staff

トリップアドバイザーの評価 5.0/5

Ek I トリップアドバイザー認証口コミ

The new hotel is beautiful and located in a quieter area of Chaweng. It’s close to everything, but didn’t feel crowded or busy. I loved the hotel’s modern decor. The pool was really nice. We stayed in an ocean view room. The staff were helpful. We would stay there again.

との提携 TripAdvisor

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