Mercure Koh Chang Hideaway 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 277 件のレビュー

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説明

ホテルのその他の情報

  • Rooms overlook the ocean

  • American breakfast served daily

  • Swimming pool with waterfalls & bar

  • "Business centre with meeting rooms "

  • 24-hour room service

当ホテルの客室

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ホテル所在地

Mercure Koh Chang Hideaway

111,1 Moo Koh Chang Tai, Amphur Koh Chang, TRAT
23170 KOH CHANG
Thailand

GPS:11.988336, 102.298261

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

THE BAY RESTAURANT

Combining great food and service in a beautiful setting overlooking the swimming pool and sea, The Bay Restaurant serves both international and Thai cuisine.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  277 件のレビュー

トリップアドバイザーの評価  4.0/5  962 件のレビュー

The hotel was great! We would come back anytime.

トリップアドバイザーの評価 5.0/5

Sophia R トリップアドバイザー認証口コミ

Many thanks to Varatha Sikora for perfect booking organisation and Platinum upgrade to Deluxe Ocean View. We stayed here for 13 days and were wondering about some other (bad) reviews; because the hotel was in very good condition and everything worked really very well; especially the breakfast was tasty, the team was always very quick and perfect organized and the beach bar was very friendly, too. We would definitely recommend the hotel and would come back anytime! Stephan & Sophia

1 star hotel!

トリップアドバイザーの評価 1.0/5

Frederik M トリップアドバイザー認証口コミ

This is the worst hotel i ever been on. My whole family get sick by there food. So many bad Things about this hotel. The service is poor, dirty swimmingpool, dirty Walls around the hotel. The card to the rooms dont work 50% of the time! Dont Pick this hotel! U Will regret!!

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. Thank you for sharing comments of your stay. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Stay beyond expectations!

トリップアドバイザーの評価 5.0/5

WAW_PL ファミリー - トリップアドバイザー認証口コミ

We stayed 6 nights. We have upgraded our room to direct pool access room and it was an excellent decision. Room was very spacious and comfortable. We experienced great c/in and c/out by Moor and Tularat. Both ladies were very friendly and helpful. We were explained all about the hotel and facility. Also F&B staff was very responsive, friendly with prompt service.

Dear our valued guest, We are very much appreciated your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive comments. I will share your comments with our team to continue improving our product and service. Thank you again for sharing your experience, and we hope that we would have an opportunity to welcome you back to our Mercure Koh Chang Hideaway for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

No idea of cleanliness

トリップアドバイザーの評価 2.0/5

S J A トリップアドバイザー認証口コミ

The place is situated in a lovley location and the actual surroundings are beautiful , the water features, swimming pool and private beach make for a very pleasant experience. However the word clean is sorley lacking which is extremely dissapointing for a 4 star hotel. Our room was ok on first glance but it was filthy under the bed like it hadn't been cleaned for months, the same behind the door and bathroom door, The bedding had two holes on the top where it was easily seen but not once was it changed. One day i had to go back to the room to get something and to my horror the house keeper was using the bath towels to clean the bathroom floor. While it is true that our towels were changed every day and we were not going to use those towels after she had wiped the floor with them the point is the towels will not have been washed at 60 degrees to kill all the germs and bacteria so it left md wondering what the towels are being used for before we get them, I really feel that Mercure should have a much higher standard of cleanliness and definitely a much higher standard of housekeepers who are trained to actually clean not cut corners and leave places dirty and filthy just because they are not easily visible, They should be provided with proper cleaning materials. I didnt expect the Ritz by any means but its not too much to ask to have a clean room especially as it wasnt the cheapest and it was supposed to be a 4 star hotel. I definitely wont be going there again

Dear our valued guest, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have addressed of your comments with housekeeping team and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

Beach is a BIG issue,NOT PRIVATE

トリップアドバイザーの評価 3.0/5

H7532TOmarkt Couples - トリップアドバイザー認証口コミ

Hotel is ok,a bit tatty in places,not recovered from Covid yet,the big issue is that the “HIDEAWAY BEACH” is not private or exclusive,in fact many hotels in the immediate area head for this beach,security is so bad they can walk through the hotel,then take hotel sunbeds,use the hotel toilets etc,and smoke weed (which is illegal in a public place in Thailand,but this all goes on without the hotel checking anything,so if you think you’re booking a hotel with a private or exclusive beach then think again,the staff are completely amazing,but also struggle with this fact,it’s a good hotel and beach,but would not re visit because I paid a high price for exclusivity which is not the case

Dear Mr.Mark, We do apologize for your unpleasant experience when staying in Mercure Koh Chang Hideaway. However, we have taken note of your comments and implemented the corrective actions to improve the level of service standard. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holiday. Best regards, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway

との提携 TripAdvisor

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