メルキュールエディンバラシティ - プリンセスストリートホテル 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 1,208 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

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ホテル所在地

メルキュールエディンバラシティ - プリンセスストリートホテル

Princes Street
EH2 2DG エディンバラ
イギリス

GPS:55.952573, -3.194425

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • レストラン
  • Wifi
  • 朝食
  • バー
  • 全館禁煙
  • ルームサービス

SCOTT'S ON PRINCES STREET

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  1,208 件のレビュー

トリップアドバイザーの評価  3.5/5  3,567 件のレビュー

Beautiful hotel and very nice members of staff

トリップアドバイザーの評価 5.0/5

Daria O トリップアドバイザー認証口コミ

I rarely write reviews and I normally do not book rooms in a chain hotel. However, my experience at Mercure Edinburgh City Princess Hotel was my favourite stay at a hotel so far and I am making sure to visit again whenever I am in Edinburgh. The rooms were fantastic and I felt really comfortable (not to mention the beautiful view on Princess street from your windows!) The members of staff give the hotel the nice atmosphere and particularly Karolina and Craig were incredibly kind and supportive during my stay.

Dear 207dariao. Thank you very much for taking the time to share your positive experience with us. We are thrilled to hear that your stay at Mercure Edinburgh City Princes Hotel exceeded your expectations and became your favorite hotel experience so far. We are glad you enjoyed the fantastic rooms and the beautiful view of Princess Street from your windows. It is wonderful to hear that our staff, especially Karolina and Craig, contributed to making your stay enjoyable and memorable. We appreciate your kind words and look forward to welcoming you back whenever you are in Edinburgh. Kind regards.

Good Location Abysmal Service and Archaic infrastructure

トリップアドバイザーの評価 2.0/5

Fearless35429065807 トリップアドバイザー認証口コミ

Good location pathetic hotel and abysmal service ! there were days when they left dirty cups in our rooms and didn’t even bother making our sheets. Their prices are as if they will give you stars but it’s very sub par…. Bare minimum amenities…

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologise for the disappointing experience you had during your stay with us. Providing exceptional service and maintaining cleanliness are of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. As an older style 3-star property, we acknowledge that some of our rooms may require refreshing , I am glad to say the hotel is currently undergoing a full modern refurbishment throughout 2024 on a floor by floor basis minimising any negative affects for our guest, Please rest assured that we take your feedback seriously and have addressed these issues with our housekeeping and management teams to ensure that such lapses do not occur in the future. We are committed to delivering a high standard of service and providing a comfortable stay for all our guests. As an older 3-star hotel, we are pleased to inform you that we are currently undergoing a full modern refurbishment on a floor-by-floor basis, minimising any negative impact on our guests. We appreciate your valuable feedback and hope to have the opportunity to welcome you back, allowing us to change your perception of our hotel. If there is anything further we can do to assist you, please do not hesitate to contact us directly. We do hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

OK but no wow

トリップアドバイザーの評価 3.0/5

Paul W トリップアドバイザー認証口コミ

Rooms small but clean comfortable and recently decorated. Good shower. Large flat screen tv. Awful view from room (407). Dining and bar area very nice. Staff friendly and helpful. OK for a night after the rugby. Good buffet breakfast with plenty of choice.

Dear Guest, Thank you for your feedback. We're glad to hear that you found the rooms clean, comfortable, and recently decorated, and enjoyed the amenities such as the good shower and large flat-screen TV. We're also pleased that you enjoyed our dining and bar areas, and found our staff to be friendly and helpful. We are very lucky to have such great team members here at Mercure Edinburgh City who all care passionately about providing fabulous service to our guests We're delighted that you liked our buffet breakfast. Although we may not have provided a "wow" experience this time, we hope to surpass your expectations during your next visit. Please don't hesitate to let us know if there's anything else we can do to enhance your experience in the future. Warm regards,

Visit was a birthday treat from my daughter and her family..

トリップアドバイザーの評価 5.0/5

Howard R トリップアドバイザー認証口コミ

The Mercure was in a fabulous position in Prince`s Street, overlooking Prince`s Gardens and the Old Town. In view of our arriving early, the receptionist allowed us to store our until our rooms were ready, which meant we didn`t hve to carry them round Edinburgh all afternoon. We were upgraded to refurbished, front-facing bedrooms. The service was terrific. We sere served a lovely breakfast on the morning before we cheched out.

Dear Guest, Thank you for sharing your wonderful experience with us! We're delighted to hear that your stay at Mercure Edinburgh Princes Street Hotel, arranged as a special birthday treat by your daughter and her family, was enjoyable. Our hotel enjoys an enviable location on Princes Street, providing stunning views overlooking Prince's Gardens and the Old Town, offering our guests the perfect setting to appreciate the beauty of Edinburgh's city centre. We're pleased that our receptionist was able to assist you by allowing you to store your luggage upon early arrival, ensuring you could explore Edinburgh unburdened. It's fantastic to hear that you were upgraded to refurbished, front-facing bedrooms and that you found the service to be excellent. Providing exceptional service is our goal, and we're thrilled that you felt this was achieved. We're glad you also enjoyed a lovely breakfast before checking out. Your satisfaction is very important to us, and we're pleased we could contribute to making your stay memorable. We look forward to the opportunity to welcome you back to Mercure Edinburgh Princes Street Hotel in the future. Please don't hesitate to contact us for any future reservations or special requests. Warm regards,

Feeling good in a comfortable hotel

トリップアドバイザーの評価 5.0/5

eleniseperuzzo トリップアドバイザー認証口コミ

Despite being an old building, the stay was comfortable and pleasant. We had a very good welcome and our booking was upgraded to a more spacious room with a stunning view of Edinburgh Castle and the surrounding area. They are working on updates and we hope this contributes to an even better experience. The breakfast is good, not exactly simple, but adequate for the number of guests, which weren't many when we were there. I wish to stay there next time in Scotland.

Dear Eleniseperuzzo, Thank you for your review! We're happy that you had such an enjoyable stay here at Mercure Edinburgh Princes Street Hotel. Ensuring your comfort and satisfaction remains our top priority. We're pleased that you enjoyed the warm welcome upon arrival and the upgrade to a more spacious room with stunning views of Edinburgh Castle. Our ongoing efforts to enhance our facilities and services are a source of pride for us, and we're delighted you noticed. Your feedback on our breakfast is appreciated; we're glad you enjoyed the selection provided. During quieter times, all hot food is plated directly from the kitchen, with everything available from the buffet during peak seasons. I'm pleased to confirm that we are currently undergoing a full refurbishment and modernisation throughout the hotel, on a floor by floor basis. We eagerly anticipate the opportunity to welcome you back to Mercure Edinburgh Princes Street Hotel during your next visit to Scotland. For future reservations or special requests, please don't hesitate to contact us directly. We hope your next stay will be as delightful as the last! Warm regards,

との提携 TripAdvisor

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