Mercure Bradford Bankfield Hotel 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 1,023 件のレビュー

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Mercure Bradford Bankfield Hotel - Image 1
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Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

説明

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

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ホテル所在地

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  1,023 件のレビュー

トリップアドバイザーの評価  3.5/5  1,160 件のレビュー

Nice hotel, reasonably priced, friendly staff

トリップアドバイザーの評価 4.0/5

Neil-Morton トリップアドバイザー認証口コミ

Reasonably priced hotel with great staff. I stay in this hotel a few times a year and always find the staff incredibly helpful. Peter on reception is always pleasant and goes out of his way to make conversation and be generally welcoming. How he hasn't made it to Employee of the Month escapes me to be honest. The hotel itself is very nice but as with a lot of these properties could do with a makeover and an injection of cash to get it to be something special. The public areas are always clean and tidy and the general feel of the hotel is a comfortable one. The rooms are adequately furnished and clean. Again, could do with some renovation but nothing drastic. All in all it is a nice hotel, great value for money, lovely breakfast and very friendly staff. I'll continue to frequent this hotel.

ear Neil-Morton, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Bradford Bankfield Hotel. We are thrilled to hear that you had a lovely experience with us and that you enjoyed the beauty of our hotel and its convenient location. Your kind words are truly appreciated, and we are delighted to know that you plan to stay with us again in the future. Providing exceptional service and ensuring our guests have a comfortable and memorable stay is our utmost priority, and we're glad that we were able to meet your expectations. And yes Peter is fantastic at what he does. We look forward to welcoming you back to Mercure Bradford Bankfield Hotel for another wonderful stay. If there's anything we can assist you with in the meantime, please don't hesitate to reach out. Warm regards, Reception Team

very good

トリップアドバイザーの評価 5.0/5

davidwF4265EI トリップアドバイザー認証口コミ

I had a lovely stay, thanks to the receptionist sorting my booking out. During check in as my booking wasn't showing up in their system. the receptionist (Fatima) was very patient & helpful, she rang booking.com, dealt with the issue also told booking.com not to charge me. As they have taken my card details, it was really strange. I was glad that the hotel was not fully booked on Thursday evening as the car park was slightly empty. you have got a star working in reception, some hotels I have been to. Reception staff would have told me to sort it myself but this lovely girl has helped me and my wife with this booking. The room we was given was amazing. food was limited, lovely staff on the bar.

Dear David, I hope this message finds you well. I wanted to personally extend my gratitude for taking the time to share your positive experience following your recent stay at Mercure Bradford Bankfield Hotel. Your feedback is incredibly valuable to us, and we are delighted to hear that you had a lovely stay with us. I am thrilled to learn that Fatima, our receptionist, went above and beyond to assist you with your booking issue and ensure that your check-in process was smooth and hassle-free. Providing exceptional service and assistance to our guests is at the heart of what we do, and I will be sure to pass on your kind words to Fatima and the rest of our team. I apologize for any inconvenience caused by the limited food options during your stay. Rest assured, we continuously strive to enhance our dining offerings to better cater to the preferences of our guests. It brings us great joy to hear that you enjoyed the room you were given and that you found our bar staff to be lovely. Your satisfaction is our top priority, and we are pleased that your experience with us was a memorable one. Once again, thank you for choosing Mercure Bradford Bankfield Hotel for your stay. We look forward to welcoming you and your wife back in the future and providing you with another exceptional experience. Warm regards, Reception Team

A cold and unpleasant stay.

トリップアドバイザーの評価 1.0/5

Richard S トリップアドバイザー認証口コミ

The windows aren’t double glazed in the rooms that are added on to the original building. It was absolutely freezing when entering the room on arrival on a cold March winters day as the heating wasn’t on. The existing heating is switched off so all that is available is a 2 ft tall portable plugin oil heater where the bed is situated. No heating in the bathroom either! A really poor set up to be honest in this day and age. It smells of damp throughout certain parts of the hotel but mostly in the room that I’m staying in. The hotel is also in desperate need of modernisation. 90’s decor!! The food was nice albeit well over priced as are the drinks. Staff are friendly. Overall this is just shocking for the 21st century. I would definitely not stay here again. Please look elsewhere before booking !

Dear RichardsC9239WU, Thank you for taking the time to leave us feedback. We are sorry to hear that your experience with us was not up to your expectations in certain areas. At Mercure Bradford Bankfield Hotel, we pride ourselves on providing a high level of service and strive to make sure our guests have a wonderful stay. We recognize the importance of our guests satisfaction and take all feedback seriously, We hope that you will give us another opportunity in the future to show you our commitment to exemplary hospitality service. Sincerely,

Disgusting

トリップアドバイザーの評価 1.0/5

Rudi M トリップアドバイザー認証口コミ

The place is so bad I sat up all night in my coat absolutely disgusting conditions it is absolutely freezing no heating and it smell is enough to make you sick never would I stay here again bug infestation in the bathroom overall awful experience

Dear 985rudim, Thank you for taking the time to leave us feedback. We are sorry to hear that your experience with us was not up to your expectations in certain areas. At Mercure Bradford Bankfield Hotel, we pride ourselves on providing a high level of service and strive to make sure our guests have a wonderful stay. We recognize the importance of our guests satisfaction and take all feedback seriously, We hope that you will give us another opportunity in the future to show you our commitment to exemplary hospitality service. Sincerely,

Appalling

トリップアドバイザーの評価 1.0/5

Sara H トリップアドバイザー認証口コミ

I had to change my date due to work and informed them months in advance, They declined my request and took my money anyway. I informed their customer service and they cancelled my booking as a now show so there would be no record of them declining my request. Their behaviour after the booking was even more appealing than before. Do not stay here absolutely zero policy for customer satsfaccion or retention.

Dear 746sarah, Thank you for taking the time to leave us feedback. We are sorry to hear that your experience with us was not up to your expectations in certain areas. At Mercure Bradford Bankfield Hotel, we pride ourselves on providing a high level of service and strive to make sure our guests have a wonderful stay. We recognize the importance of our guests satisfaction and take all feedback seriously, We hope that you will give us another opportunity in the future to show you our commitment to exemplary hospitality service. Sincerely, Mercure Bradford Bankfield Hotel Management

との提携 TripAdvisor

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