Mercure Hull Grange Park Hotel 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 870 件のレビュー

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Mercure Hull Grange Park Hotel - Image 1
Mercure Hull Grange Park Hotel - Image 2
Mercure Hull Grange Park Hotel - Image 3
Mercure Hull Grange Park Hotel - Image 4
Grange Park Lane, Willerby, HU10 6EB HULL, United Kingdom

説明

ホテルのその他の情報

  • An ALLSAFE Clifton Environmental certified hotel

  • 600 free car parking spaces exclusive to hotel guests

  • 19th century hotel set among 12 acres of landscaped gardens

  • On-site swimming pool, jacuzzi and gym facilities

  • 12 flexible meeting rooms can cater for up 450. International Suite holds up to 550 guests

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ホテル所在地

Mercure Hull Grange Park Hotel

Grange Park Lane, Willerby
HU10 6EB HULL
United Kingdom

GPS:53.766179, -0.452092

電話番号
ファックス +44 161 388 0915

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

THE BRASSERIE

非契約写真

The hotel's friendly, professional team make sure dishes from The Brasserie menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  870 件のレビュー

トリップアドバイザーの評価  4.0/5  1,430 件のレビュー

Good stay!

トリップアドバイザーの評価 4.0/5

latvianlegend1983 ビジネス - トリップアドバイザー認証口コミ

Stayed here for a night this week as had a meeting locally the following day. Booked fairly late notice into a twin room for sole use. Checked in around 7, greeted by a very friendly receptionist who noted that I had a twin booked and very kindly upgraded me into a double Privilege room. The room was in a really quiet location on the first floor, at the end of a corridor, and I found it to be very good. Decent space, comfortable bed, light and airy. Nice coffee machine, only thing I would say is desk and TV a little small but no great issue. Bathrooms are not new or modern but absolutely spotlessly clean. Didn't use the facilities aside from the restaurant for breakfast which was a pretty standard buffet done well. Staff extremely friendly across the hotel. Would definitely recommend if you need to be in the area!

Thank you for your review. I am pleased you enjoyed your stay with us. Best wishes David

5* staff, 2* hotel.

トリップアドバイザーの評価 3.0/5

Manc61 トリップアドバイザー認証口コミ

I’ve stayed here a number of times over the last few years and gradually seen it decline. The staff are great, they’re the hotel’s saving grace and I’ve seen the same faces over the years so they must be a good team as they stay loyal. I arrived late, 22:30, but food wasn’t being served as the chef had gone home. I only wanted a sandwich but I couldn’t get one, even though they advertise 24 hour room service. The corridor (2nd floor) and room smelled musty, as though there had been a leak that hadn’t dried out. The bedroom and bathroom were clean, just very dated. TV is small, maybe only 24”, not sure how many channels as I only watched the news. The hotel is in desperate need of a facelift and it will put me off returning until it’s done.

Thank you for your review. I am so very sorry that your view of the hotel has deteriorated. We have had an issue on our second floor where a water heater has leaked and damaged our carpet. The boiler is being repaired this week and the carpet next . I am sorry for the damp smell as you leave the lift. We have most of the free view channels but as guest are more than ever choosing to watch their own streaming we are in the process of upgrading our Wi-Fi so when full all guests can stream their TV of choice. We have a wonderful loyal team and I am very sorry they did not offer you a sandwich and I will be speaking to our duty managers to unsure this is something we always offer Regards David

Room facilities.

トリップアドバイザーの評価 3.0/5

Footprints623206 トリップアドバイザー認証口コミ

The food and staff were very good, as was the pool and gym. However the room was like stepping back in time, in need of refurbishing, the bathroom was the worst. Also no cupboards or draws to hang or stow clothes, apart from a small open space behind a mirror. We had to leave all our clothes in the suitcase apart from jackets, for these we moved the ironing board out and hung them on the iron support bracket. It was definitely the worst botel room we have ever stayed in for a 4 star hotel. Would we stay again? Not unless thete is a complete room make over.

Thank you for your review. I am concerned that you felt our rooms were not of a four star standard, I will be reviewing the room you stayed in and looking at what areas we can improve. Thank you for taking the time to share your experience regards David

Excellent service as always

トリップアドバイザーの評価 5.0/5

Dave G トリップアドバイザー認証口コミ

Very comfortable rooms top class table service in the restaurant with a great choice of meals together with the bar service especially Anne Marie and cornelia Who always give you service with a smile and some good banter very pleasant experience as always

Dear Dave Thank you for your review. Cornelia and Ann Marie are absolute stars. I am delighted they looked after you so very well. Best wishes David

Good price, Good food, Good staff, GOOD HOTEL!!

トリップアドバイザーの評価 4.0/5

juliehO4857TJ トリップアドバイザー認証口コミ

Stayed here last weekend. Nice hotel, good food - we must mention Spencer one of the dining staff - so polite and friendly and very good with the children... definitely an asset to the Team. Also Nickie and Linda - they needed roller skates at breakfast - massive thanks to Nickie for keeping the children pain au chocolate (they weren't ready as we left the dining room) but she put them in bags for them to get on their way out. Thankyou. Massive family room, great night sleep. Only downside was the pool was cold - the staff were very apologetic but it really was out of their hands.

Dear Julie Thank you for your review, I am delighted that you had such a good experience and that Spencer, Linda and Nickie stood out in looking after you. I am sorry that the pool was not as cold as it should have been, we had a maintenance issue which has now been resolved. Best wishes David

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