フェアモント リゾート & スパ ブルーマウンテンズ - Mギャラリー 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.2/5 4,759 件のレビュー

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説明

ホテルのその他の情報

  • 目の前に広がる壮大な自然

  • 極上のガーデン

  • 輝かしい受賞歴を誇るキッズゾーン

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

当ホテルの客室

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ホテル所在地

フェアモント リゾート & スパ ブルーマウンテンズ - Mギャラリー

1 Sublime Point Road
2780 ルーラ
オーストラリア

GPS:-33.721863, 150.350239

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.2/5  4,759 件のレビュー

トリップアドバイザーの評価  4.0/5  3,389 件のレビュー

Not for us

トリップアドバイザーの評価 2.0/5

Paul H トリップアドバイザー認証口コミ

I'm not quite sure how to "score" this hotel.it definitely wasn't suitable for two 60 year olds looking to sightsee, walk and return for a quiet dinner and a good night's sleep. It was like an upmarket Centre Parks - full of families with noisy young children taking advantage of all the hotel has to offer i.e. indoor and outdoor pools, golf course, tennis courts and even an ice skating rink! However, we couldn't get a table in the main restaurant because it was already fully booked when we checked in at 12.30pm Our room was spacious, dark and had a comfortable bed but the walls and ceilings were paper thin. So we had trouble getting a good night's sleep. As I said, it was not for us.

Dear PaulJH55, Thank you for taking the time to send through feedback on your recent stay. I am sorry to hear that we weren't what you were looking for on this stay. As a family friendly resort with a lot on offer for all ages, we do have a large number of families that stay with us, especially during weekends and the school holidays. We endeavor to provide activities for all ages, catering specifically to adults only via the Two Doctors Whiskey Tavern, No. 1 Sublime Point fine dining restaurant, Ubika Spa, Leura Golf Course, as well as the library and billiards rooms onsite. If you did choose to return I am confident that by tailoring your experience around those activities, we can ensure a more enjoyable time for you. Thanks again for the feedback, we hope we have the chance to welcome you back in the future. Kind Regards, Charlie Young General Manager

Disappointing

トリップアドバイザーの評価 3.0/5

CJ-3749 ファミリー - トリップアドバイザー認証口コミ

“Fairmont Resort Blue Mountains offers a unique culinary experience with an enviable selection of stunning on-site restaurants…” says the sheet they hand you at check in. Six restaurants of which 4 were closed hmmm. Pony rides…closed, large outdoor slide…closed, adventure park…closed, inadequate cooling in the room, very tired furniture, below average maintenance of the buildings including holes in walls, peeling wallpaper, protective film on the elevator door left on, the list goes on. Gorgeous building, awesome location, great concept with a very poor delivery combined with the fact that they wanted an extra $40 per night for my teen daughter despite the fact the bedding, towels etc were exactly the same as if she was 12 made for a disappointing stay. Upside…bedding was comfy. Pillows were yellow stained but were comfy. The buffet was good value too.

Dear CJ-3749, Thank you for your feedback on your recent stay. Whilst we are glad there were elements of your stay that you enjoyed, I am sorry that there were areas in which we did not meet your expectations. We advertise all our restaurant opening days and hours on our website, taking on your feedback we will see if we can make this more prominent to guests ahead of booking so that you can better plan your visit. I am also sorry that the rain during your stay meant the outdoor activities were mainly closed. I am hopeful that you took the time to enjoy instead the many indoor activities on offer, such as the Blue Mountains Ice-Skating Rink, Ubika Spa, indoor arcades, indoor pool etc. We will also look to see if we can make the additional bedding charges clearer at the time of booking, so that you do not face disappointment or surprise during your visit. Thank you again, and I hope we have the opportunity to welcome you back soon. Kind Regards, Charlie Young General Manager

Noisy, overpriced and poor service.

トリップアドバイザーの評価 1.0/5

Jeanette A トリップアドバイザー認証口コミ

Terrible service, terrible atmosphere, dated and dirty rooms and common areas. If you are hoping to have a relaxing night away as adults without children, save your money and go somewhere else. The staff on the whole are poorly trained and extremely slow to do anything....If you enjoy kids running up and down the hallways screaming early in the morning and throughout the day, and entitled staff with no clue about customer service, then you have come to the right place!

Dear jeanettea673, Thank you for taking the time to send through feedback on your stay. I was very surprised and disappointed to see that you have not enjoyed your time with us. Please do reach out to me directly at charlie.young@fairmontresort.com.au, as I would appreciate discussing this with you in person. I look forward to hearing from you. Kind Regards, Charlie Young General Manager

ほぼ満足

お客さまの声 4.0/5

Kozue W. カップル - 確認済みレビュー すべて

駅から遠いのでUber等を利用しないといけないのでシャトルサービスがあったら良かったです。

kozue w. 様 この度は、Fairmont Resort Blue Mountains, MGallery でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Kaitlyn Guest Service Agent

Good for kids

トリップアドバイザーの評価 2.0/5

Ali26262626 トリップアドバイザー認証口コミ

So great resort for kids with plenty of activities to choose from. However, the resort is run down and overpriced. We went there for NYE and they had an event on for the kids but the whole place went dead after 9, except for the adults only whiskey bar downstairs which was lovely. Our 2 families ended up celebrating NYE in our room. Do not leave your dirty clothes in your own laundry bag on the floor in your room as they will throw them out, tried to seek a reimbursement on a few occasions but my requests we completely ignored. For that I have to give them 2 stars.

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,290 件のレビュー 8.3/10 ロケーション
  • 2,514 件のレビュー 6.3/10 客室
  • 2,685 件のレビュー 7.7/10 サービス
  • 25 件のレビュー 6.1/10 インターネット
  • 1,507 件のレビュー 5.5/10 料理
  • 752 件のレビュー 4/10 清潔さ
  • 694 件のレビュー 6.8/10 朝食
  • 576 件のレビュー 4.8/10 お値打ち度

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