ノボテル モスクワ キエフスカヤ 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,923 件のレビュー

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説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • モスクワ中心部の優れた立地。地下鉄および鉄道キエフスキー駅そば

  • モダンな客室をさまざまな客室タイプでご用意

  • ロシア料理と各国料理のレストラン、毎日24時間営業の居心地の良いバー

  • スパセンター「インバランス」とプール

  • ビジネスでのミーティング / イベントに最適な立地

当ホテルの客室

ホテル所在地

ノボテル モスクワ キエフスカヤ

Kievskaya Ulitsa, 2
121059 モスクワ
ロシア連邦

GPS:55.743431, 37.562524

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMET BAR BY NOVOTEL

モスクワ周辺の絵画のような風景を見渡せる居心地の良いレストランで、朝食、昼食、夕食をお楽しみください。イベントやビジネス会議には、特別メニューをご利用いただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,923 件のレビュー

トリップアドバイザーの評価  4.0/5  518 件のレビュー

Perfect location

トリップアドバイザーの評価 4.0/5

CashForPassion ビジネス - トリップアドバイザー認証口コミ

Perfect location. Walking distance to big shopping mall. Two metro stations are nearby. Nice environment. Rooms are clean and tidy. Price is reasonable for such location. Suggested for business trip...

Dear CashForPassion! Thank you for choosing Novotel Moscow Kievskaya! Thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are very pleased that we were able to meet your expectations and you were satisfied with the level of service and quality of services. We will be glad to see you visiting us again! See you next time! Kind regards, Guest Experience Manager.

Brilliant customer services and location

トリップアドバイザーの評価 5.0/5

TripMeNowSucker Couples - トリップアドバイザー認証口コミ

First of all, due to the sanctions I wasn't able to use my international cards for payment in Moscow. Therefore, I would to say a massive thank you to Polina (at the front desk) for her outstanding support in getting everything ready for me on how to settle for the hotel.

Dear TripMeNowSucker! We appreciate your comments regarding your stay at the Novotel Moscow Kievskaya very much. It is pleasure for us to receive such a positive feedback. I will share your comments with our team and with Polina in particular. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Guests Experience Manager

Extremely unprofessional reception/staff

トリップアドバイザーの評価 1.0/5

ahmadabbani88 ファミリー - トリップアドバイザー認証口コミ

The only good thing about this hotel is the location. Don't expect anything else, no recognition of member status or tier, very bad/unprofessional service resulted in me cancelling my supposed to be platinum accor membership. Avoid at all costs!

Dear Mr. Ahmad A! First of all let us thank you for choosing Novotel Moscow Kievskaya! And also thank you for taking a few minutes of your free time to share your opinions and impressions regarding your personal experience of staying at our hotel. We are sad that we were unable to meet your expectations. We would be kindly grateful to you for more detailed feedback, it would help us to improve the quality and work out the situation. Please, do not hesitate to contact me: h8225-qm@accor.com And I sincerely hope that we`ll solve the situation. We hope for your understanding and will be glad to see you again as our guest to correct negative impression! Kind regards, Guest Experience Manager.

Very Friendly and Helpful Staff

トリップアドバイザーの評価 4.0/5

ShakingTree ファミリー - トリップアドバイザー認証口コミ

We arrived on Christmas with a problem. I did not have my internal Russian ID. Renata at the front desk worked with me in the nicest way possible. She escalated to an off-site manager to work with a copy. She was professional, courteous and got the problem solved so the kids and I could enjoy our time together. To make things even better, she called me by my name when we checked out. All with a smile. I would definitely recomend.

Dear ShakingTree! Thank you for sharing your opinion about our hotel! Our team is very happy that we met your expectations. And special thanks for your recommendation. Hope to see you again very soon. Kind regards, Guests Experience Manager.

A disappointing staycation

トリップアドバイザーの評価 1.0/5

maqiraz Solo travel - トリップアドバイザー認証口コミ

I am a "Gold" status member of ALL Accor but I've received very disappointing service-below the standard of the Accor Group-from the Novotel Moscow Kievskaya hotel. I've received an unfriendly and rude attitude from the one of the receptionists during my check-in process. I had to wait about 40 minutes to received my room key although I already did the online check-in through the ALL Accor mobile application. I've already sent a complain e-mail to the hotel but they didn't reply my e-mail. The superior room they provided did not match my request and my replacement room was actually a downgraded room because it was a room without sofabed. My reservation was a superior room with sofabed. As a Gold status of ALL Accor member, I will have a chance to be given an upgrade room if available. In fact, instead giving an upgraded room they gave me a downgraded room. My online booking member price through the ALL Accor mobile application was more expensive than the published rate listed on the hotel lobby screen. Room cleanliness needs to be improved. It was a very disappointing staycation at Novotel Moscow Kievskaya hotel.

Dear maqiraz, Thank you for your feedback about your stay in Ibis Moscow Kievskaya! We are sad that we were unable to meet your expectations and thank you for the comments on which we will work. We will be glad to see you again as our guest to correct negative impression! Sincerely, Elizaveta Kuznetsova Personal assistant to general manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 578 件のレビュー 9.5/10 ロケーション
  • 742 件のレビュー 7.8/10 客室
  • 599 件のレビュー 8.6/10 サービス
  • 6 件のレビュー 7.9/10 インターネット
  • 325 件のレビュー 8.5/10 朝食
  • 299 件のレビュー 8.5/10 清潔さ
  • 225 件のレビュー 6.1/10 快適さ
  • 145 件のレビュー 6.9/10 料理

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