ソフィテル フランクフルト オペラ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,454 件のレビュー

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ホテル所在地

ソフィテル フランクフルト オペラ

Opernplatz 16
60313 フランクフルト
ドイツ

GPS:50.115941, 8.673665

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敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

RESTAURANT SCHÖNEMANN

地元のフランクフルト料理とフランス料理が出会う場所です。シックなインテリアとオペラ広場の地中海の雰囲気は料理の哲学を反映し、地元の食材と高級ワインの特製料理をお楽しみいただけます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,454 件のレビュー

トリップアドバイザーの評価  4.5/5  658 件のレビュー

2023エクセレンス認証

Good but with room for improvement regarding service

トリップアドバイザーの評価 4.0/5

Kai W Couples - トリップアドバイザー認証口コミ

Location is great. Hotel has a luxurious feel to it and the lobby + areas are beautifully designed. Breakfast was up to Sofitel-standards (in other words: great). Upgraded the room proactively because of the Platinum status. Room was spacious. However the service aspect really needs improvement. Contacted the FO beforehand as it was my partners birthday. Assured me they would arrange something. Nothing was there. Asked for it, no record of it but they would take care of it. Again, nothing happening. Finally late at night after asking for it 4 times and waiting a long time they delivered a bottle of sparkling wine. Obviously, I do not expect them to do something, but communicating they will arrange something special gives a certain sense of expectation. Also the corridor smelt like weed but this is nothing the hotel can help. Service at breakfast could use improvement too as we had to wait 20 minutes (and had to ask twice) for the coffee and tea. Also had to wait a very long time until we could order some a la carte food. In general I would recommend, but by far not one of the best sofitels I had.

Dear Kai Wester, Thank you for taking the time to tell us about your experience at the Sofitel Frankfurt Opera. I'm sorry that your experience didn't meet your expectations; Please allow me to sincerely apologize. At Sofitel Hotels & Resorts, we strive to provide every customer with a superior service experience. That's why your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the issue and prevent it from occurring in the future. We are pleased that we were able to contact you and hope that you will give us the opportunity to serve you better in the near future. Sincerely, Vera Blackert Assistant to the General Manager

Best start for a Germany holiday

トリップアドバイザーの評価 5.0/5

Mohammed Z トリップアドバイザー認証口コミ

Our first family holiday in Germany. Frankfurt was the starting point before driving to the Black Forest. Great 5 star service with very friendly staff. Good recommendations for sightseeing and shopping right next to the hotel. Thank you very much

Bonjour MohammedzC6632WI, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you again soon. Sincerely, Steffen Opitz General Manager

Heimtextil 2024

トリップアドバイザーの評価 5.0/5

shaiq2018 ビジネス - トリップアドバイザー認証口コミ

The hotel is centrally located. Rooms are spacious. Staff goes out of the way to help you. It’s room service and house keeping is spot on. Stefan the GM is there to welcome guests and attend to their issues if any. A charming personality. Philippee at concierge would be more than happy to help you with whatever you want. The bell boys are smiling and ready to extend any kind of help. I would not look anywhere else if in Frankfurt. Full 5 stars

Bonjour Shaiq2018, We very much appreciate your comments regarding your stay at the Sofitel Frankfurt Opera. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Philipp. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are looking forward to welcome you again soon. Sincerely, Steffen Opitz General Manager

Sofitel Frankfurt : Harikasınız..

トリップアドバイザーの評価 5.0/5

HASSASGEZGIN Solo travel - トリップアドバイザー認証口コミ

I had a tremendous stay with the speed of entry to the room, expert reception, fast elevators, room cleaning, room quality, silence, sufficient and quality breakfast and dinner and sincerely smiling staff. Last word, you are wonderful..

Dear Hassasgezgin, Çok teşekkür ederim. Your kind words are highly appreciated and have been shared with the entire team. We are looking forward to welcome you back soon. warm regards Steffen Opitz General Manager

5 Star Hotel

トリップアドバイザーの評価 5.0/5

carmenmT1926JL ビジネス - トリップアドバイザー認証口コミ

Sofitel Hotel provided Superb customer service! A Beautiful Hotel. In the Heart of Frankfurt. Close to all attractions, restaurants and activities. In addition I must name some incredible staff: Anne, Travel Advisor, Mrs Lopez, Any problem was no problem, George, Always smiling. Do anything for the Guest. Amelia, Waitress. Was charming and sometimes funny!! IMPORTANT: Hotel focuses on cleanliness.

Bonjour CarmenmT1926JL, Thank you for your 5-star review of the Sofitel Frankfurt Opera. We are delighted to hear that our customer service provided an enjoyable experience. We pride ourselves on ensuring that our guests have access to all the attractions, restaurants and activities in the area, as well as having a team who is attentive and personable. Your kind words about Anne, Mrs Lopez, George, and Amelia are very much appreciated and have been shared with them. We look forward to welcoming you back soon! Sincerely, Steffen Opitz General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 513 件のレビュー 8.2/10 客室
  • 715 件のレビュー 8.5/10 サービス
  • 5 件のレビュー 2.6/10 インターネット
  • 217 件のレビュー 7.4/10 朝食
  • 160 件のレビュー 9.1/10 雰囲気
  • 114 件のレビュー 8.1/10 設備
  • 110 件のレビュー 7.2/10 清潔さ

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