グランド メルキュール プーケット パトン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 1,074 件のレビュー

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1 Soi Rat U Thit 200 Pi 2, Patong, Kathu, 83150 プーケット, タイ

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ホテル所在地

グランド メルキュール プーケット パトン

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 プーケット
タイ

GPS:7.888059, 98.29618

電話番号
ファックス +66 76 231 998

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • ルームサービス

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  1,074 件のレビュー

トリップアドバイザーの評価  4.5/5  3,344 件のレビュー

2024エクセレンス認証

Amazing hotel and perfect location

トリップアドバイザーの評価 5.0/5

Mummykins123 Friends getaway - トリップアドバイザー認証口コミ

Absolutely amazing, the pool bar and happy hour are fantastic. The cocktails are amazing and well worth the money. The location of this hotel is absolutely perfect to get away from the hustle and bustle but still be in the heart of Thailand. The staff are amazing and I would recommend this hotel to anyone wanting to stay in Phuket. We shall return

A disappointing stay

トリップアドバイザーの評価 1.0/5

Navigate60242521000 Couples - トリップアドバイザー認証口コミ

As seasoned travelers who have come to expect a certain standard of excellence from Mercure hotels around the world, our recent experience at this mercure Hotel was a stark departure from the quality we've grown accustomed to. Despite its affiliation with the Mercure brand, this establishment failed to meet even the most basic criteria for a three-star hotel, leaving us deeply disappointed and disillusioned.From the moment we stepped into the lobby, it was evident that our stay would be marred by subpar service and an overall lack of professionalism. The reception staff, far from the welcoming demeanor we've come to expect from Mercure properties, were rude and dismissive, showing a blatant disregard for guest satisfaction.Upon check-in, we were shocked to be confronted with an unexpected demand for additional payment. Despite having already settled our reservation in advance, the receptionist insisted that we pay an extra fee, citing vague and arbitrary hotel policies that were nowhere to be found in writing. This attempt to extort more money from guests under the guise of hidden charges is both unethical and unacceptable, tarnishing the reputation of the Mercure brand by association.Adding insult to injury, the mercure patong Hotel's handling of the security deposit further exemplifies its lack of transparency and integrity. While it's customary for hotels to require a security deposit, this Hotel's practice of demanding 1000 baht per day, only to reveal upon arrival that it covers the entire duration of the stay, is deceptive and misleading. While the amount itself may not be significant, the blatant attempt to deceive guests with inflated charges is deeply disappointing and reflects poorly on the hotel's integrity.Beyond the issues with pricing and transparency, the overall level of service at the Grand Mercure Patong Hotel left much to be desired. Requests for assistance or information were met with indifference or outright hostility from staff members who seemed more interested in pushing guests through the check-in process as quickly as possible than ensuring their comfort and satisfaction.The condition of our room was another source of disappointment. Far from the clean and comfortable accommodations we've come to expect from Mercure hotels, our room at the Hotel was poorly maintained and in need of refurbishment. From stained carpets to chipped furniture, it was clear that attention to detail was sorely lacking.In addition to the physical condition of the room, the amenities promised on the hotel's website were either unavailable or of substandard quality. Basic necessities such as toiletries and towels were in short supply, and attempts to rectify the situation were met with indifference from hotel staff.In conclusion, our experience at the Hotel fell far short of the standards we've come to expect from Mercure properties. From the rude and unprofessional behavior of the reception staff to the deceptive practices regarding pricing and deposits, every aspect of our stay was marred by disappointment and frustration. As loyal patrons of the Mercure brand, we hope that our feedback will prompt a reevaluation of the standards and practices at the Hotel, ensuring a more positive experience for future guests. However, until significant improvements are made, we cannot in good conscience recommend this establishment to fellow travelers.

少しプールが狭いのが残念でした。

お客さまの声 4.0/5

Tsuyoshi カップル - 確認済みレビュー すべて

部屋とプールが少し狭いのかなぁ？？？ プールもそうですが部屋はもう少し広いほうが使いやすいかも？でした。 他は概ね満足 お世話になりました。 ありがとうございました。

Tsuyoshi 様 お客様のレビューのご記入ありがとうございます。 頂いた貴重なご意見や感想は、今後んの運営の参考にさせていただきます。 またのお越しをスタッフ一同、心からお待ちしております。この度はGrand Mercure Phuket Patongをご利用いただき誠に有難うございました。 スタッフ一同

Lovely vacation

トリップアドバイザーの評価 5.0/5

Zhao Y トリップアドバイザー認証口コミ

Very good hotel in patong!! Breakfast was really good, location is center of patong. Good facilities and good service especially Orn Ben and Fon from front dest. Looking forward to going back there.😊

So much thankful for the kindness of Mr. Thep the Fnb manager and the entertainment DJ & duo from Philippines 🇵🇭

トリップアドバイザーの評価 5.0/5

mcearlyker トリップアドバイザー認証口コミ

Thanks for the kindness of the Fnb manager Mr. Thep he takecare of us and im so grateful and with the entertainment Dj and the Duo band as well makes my day wonderful over all thumbs 👍 I recommend this hotel you will have your vacation perfect 🤩

Dear mcearlyker Many thanks for this very kind review of our property and recommending us. It is always a pleasure to note our guest satisfaction and we will surely take this opportunity to thank Mr. Thep for his professionalism and very friendly service. Please do let us know if you plan a new trip to the island shortly, we will be happy to assist you with any special arrangement you may need. with Grand regards, Guest relations team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 1,632 件のレビュー 7.6/10 客室
  • 1,742 件のレビュー 8.9/10 サービス
  • 18 件のレビュー 7.5/10 インターネット
  • 751 件のレビュー 9.3/10 朝食
  • 742 件のレビュー 7.6/10 清潔さ
  • 733 件のレビュー 8.9/10 料理
  • 580 件のレビュー 8.5/10 雰囲気

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。