メルキュールロンドンパディントン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 974 件のレビュー

ベストレートをお約束
メルキュールロンドンパディントン - Image 1
メルキュールロンドンパディントン - Image 2
メルキュールロンドンパディントン - Image 3
メルキュールロンドンパディントン - Image 4
144 Praed Street, Paddington, W2 1HU ロンドン, イギリス

説明

ホテルのその他の情報

  • クリフトンによるALLSAFE認証取得済みホテル

  • 35名様まで収容可能な専用のミーティングルーム

  • ビストロスタイルメニューのある館内レストランと24時間営業のフィットネスセンター

  • ウェストエンドのハイドパークから徒歩わずか2分

  • パディントン駅に近く、ヒースローエクスプレスで15分です。

当ホテルの客室

Take advantage of our Flight + Hotel offers

Discover
Discover

ホテル所在地

メルキュールロンドンパディントン

144 Praed Street, Paddington
W2 1HU ロンドン
イギリス

GPS:51.516334, -0.174869

電話番号
ファックス +44 20 7706 8800

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス
建物付近
  • 駐車場

FRANKIE AND BENNY S

「Frankie & Benny's」は、街が目覚める前に朝食をお召し上がりいただけるよう、7 時から営業しています。また、1 日を締めくくるおいしいディナーをご提供いたします。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  974 件のレビュー

トリップアドバイザーの評価  3.5/5  2,460 件のレビュー

This place is a hellhole

トリップアドバイザーの評価 1.0/5

cornwall100 トリップアドバイザー認証口コミ

This hotel is a hellhole. If a Mecure Hotel footnote says, my visit was a one-off night for them, do not believe the empty platitudes. Upon my arrival at the reception desk, the double-bed room I had booked was unexpectedly changed to 2 single beds. With a nonchalant explanation, the hotel staff informed me that the hotel was fully booked, leaving me to say that single beds were not for a man with my frame. If I could wait, there was an offer to push them together. Eventually, when in a tiny room, it would have been impossible to have twin beds in this postage stamp of a room. The room was hot, so I turned on the air conditioning, but it didn't work. I picked up the phone to speak to reception, but it didn't work. On my first trip to reception, I saw a checking-in guest being evicted to another hotel because this inn was full. The American tourist wandered off into the night, complaining about British customer service. At the reception desk, I asked for someone to look at the AC unit, and they said that the maintenance man could make it work. He would be sent up to my room. With another trip to reception to enquire about the progress an hour later, a reply said he'd visited your room and had now gone home. No one attended the AC unit, I said. The answer was that I don't usually work here, so I can't help you. When I returned to my room, a fire alarm started going off—of course, it would—and the smell of cigarettes was in the corridor and the lift. The alarm continued intermittently, and the next trip to reception informed me that an engineer would be coming out to stop the noise within four hours. Perhaps the person who's smoking on my floor might be the problem? I asked, and a reply said no, it needs an engineer. The fire alarm went off throughout the evening and into the night. I could hear arguments through the walls, and a strong smell of cigarettes pervaded through the corridor and the lift. The hotel staff seemed disinterested in solving my problems. Strangely, they ask for your driver's licence, to which, when you enquire what they do with it in terms of the GDPR legislation, they say, oh yes, we keep it for a year. With the service I received, I would not trust my data to be kept safe and sound. Do yourself a favour—go to The Premier Inn at Paddington Basin, just around the corner. Don't stay here.

Compact and comfortable

トリップアドバイザーの評価 4.0/5

Esme_Weatherwax Friends getaway - トリップアドバイザー認証口コミ

We booked a couple of small doubles last minute as a stopover on the way to Heathrow. I was pleasantly surprised by the room which had everything it needed, plus some lovely complementary touches. The bed was very comfy. Great location and the lady on reception was lovely. I wouldn’t take a small double for more than a couple of nights though. Overall 3.5 stars but I’ve rounded it up!

Dear Esme_Waetherwax, Thank you for your thoughtful review. We’re delighted to hear that you found our rooms to be compact and comfortable, and that you appreciated the complementary touches. Your kind words about our staff and location are greatly appreciated. We understand that you found the small double room to be a bit tight for a longer stay. Your feedback is invaluable to us as we strive to improve our guest experience. Thank you for rounding up your rating to 4 stars. We hope to have the opportunity to welcome you back in the future, perhaps in one of our larger rooms. Kind Regards, Imed Chikhaoui

Mold and unresponsive front desk

トリップアドバイザーの評価 2.0/5

MarleneBoston トリップアドバイザー認証口コミ

Unhealthy experience. Stay away! Mold on bathroom floor tile that came off on the floor mat tile. Front desk tried to tell me it was dirty grout- Line that was ok? No fan in bathroom. We were in Room 302 and the rumble from the train was evident all evening- This was not a real problem.we asked the front desk to get us a cab for the next day at 6:30 am. They confirmed it was done. Cab never showed. Morning front desk told us there was no note so he did not call it in. Good thing my friend had an Uber app or we would have missed our trip to Bath. The location was excellent which was the reason I gave 2 stars instead of one but there sre lots of options at this price point so my suggestion would be try somewhere else.

Dear Marlene Boston, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the cleanliness of your room, particularly the issue with the bathroom floor. We take cleanliness very seriously and we’re sorry that we fell short of our usual standards in this instance. We want to assure you that we have taken your feedback seriously and have already begun a project to upgrade the tiles in our rooms. This project is expected to be completed in the next couple of months. We also regret that your concerns were not adequately addressed by our front desk staff. We strive to provide excellent customer service and it’s clear we did not meet that standard in this case. We will use your feedback to improve our communication and ensure our staff are more responsive to guest concerns in the future. We apologize for the inconvenience caused by the taxi not showing up as scheduled. We understand how important reliable transportation is for our guests and we will review our procedures to prevent such incidents in the future. We’re glad to hear that you appreciated our excellent location. We strive to provide a comfortable and convenient experience for our guests and we’re sorry that we did not meet your expectations in this case. Once again, we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Kind Regards, Imed Chikhaoui

Brown transferable grout? Or filthy room?

トリップアドバイザーの評価 1.0/5

bagelobagel ビジネス - トリップアドバイザー認証口コミ

I’ve stayed here a few times and for the most part, it’s fine. Close to Paddington station for sure, which is why I booked it, however, on this occasion I was pretty disgusted with the state of my room. Everything started off fine, until the morning when I stepped out of the shower. My room had clearly only been superficially cleaned because I noticed quite quickly that the brownish “grout” between the floor tiles was quickly liquified by the dampness of my feet and stained the bath mat in distinct brown lines. I was pretty grossed out by this so mentioned it to reception. I was told that I shouldn’t worry because “it’s not what you [I] think it is” and that it is simply old grout that needs replacing. Confused, I asked why an entire room of grout would suddenly disintegrate on the slight amount of moisture , I was again told to rest assured that the room was perfectly clean. So not only had I stayed in a dirty room, my concern was completely dismissed by staff who didn’t even bother to go and check on the situation while I was at breakfast. Very unprofessional in my opinion.

Dear Bagelobagel, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. We understand your concerns about the cleanliness of your room, particularly the issue with the grout. We take cleanliness very seriously and we’re sorry that we fell short of our usual standards in this instance. We want to assure you that we have taken your feedback seriously and have already begun a project to upgrade the grout in our rooms. This project is expected to be completed in the next couple of months. We also regret that your concerns were not adequately addressed by our staff. We strive to provide excellent customer service and it’s clear we did not meet that standard in this case. We will use your feedback to improve our communication and ensure our staff are more responsive to guest concerns in the future. Once again, we appreciate your feedback as it helps us improve our services. We hope to have the opportunity to serve you better in the future. Kind Regards, Imed Chikhaoui

お客さまの声 2.0/5

匿名 ご友人 - 確認済みレビュー すべて

夜中のサイレンはすごくびっくりしました。

Dear Karen K., We apologize for any distress caused by the sirens during the night. Your peace and safety are our top priorities, and we understand how important a restful night’s sleep is to our guests. We will look into the matter to ensure that our guests’ comfort is not compromised in the future. Thank you for bringing this to our attention, and we hope to provide you with a more serene experience on your next stay Kind Regards, Imed Chikhaoui

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,008 件のレビュー 9.5/10 ロケーション
  • 1,386 件のレビュー 4.4/10 客室
  • 887 件のレビュー 7.6/10 サービス
  • 15 件のレビュー 7.5/10 インターネット
  • 972 件のレビュー 2.2/10 快適さ
  • 364 件のレビュー 5.7/10 清潔さ
  • 307 件のレビュー 6.2/10 お値打ち度
  • 263 件のレビュー 2.7/10 設備

Powered by Trustyou

周辺の他の施設

ロンドンのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (VATおよび旅行者税を含む) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。